Gandi Bar - Gandi - Comments

Disk problems - Nicolas (gandi)

Nicolas (gandi) — Fri, 16 May 2008 22:25:17 +0200

Sorry, new disk and server creations have been put on hold until those affected by filer 13 are back online; We are therefore optimizing our efforts to do so before launching the new server creations.

Disk problems - desi

desi — Fri, 16 May 2008 22:13:35 +0200

Hi,

Is the creation of new data disks also with problems? I'm trying to create a new disk but the operation is taking too long than from the last times.

I'm also trying to stop my server 92.243.5.252 so that I can delete him and create a new one, but it is pending operation and I cannot delete it.

Is it possible also to create new servers at this stage ?

Best

Disk problems - Nicolas (gandi)

Nicolas (gandi) — Fri, 16 May 2008 21:13:59 +0200

Servers not directly impacted directly by filer 13 and the data loss should all be up and running now...the filer 13 replacement process is still ongoing

Disk problems - Ryan

Ryan — Fri, 16 May 2008 20:47:23 +0200

My server is still unresponsive as it has been since about 9am AZ time yesterday. It isn't a problem for me because I'm still developing my site, so that is at least fortunate. I'm just ansy to work on my project and I'm sure I'm not the only one. At least we are being kept updated though.

Disk problems - Sameisco

Sameisco — Fri, 16 May 2008 20:40:44 +0200

I can assure you guys that Gandi working hard on it:
All my server are back on track!

Disk problems - Notus

Notus — Fri, 16 May 2008 20:28:47 +0200

28. On Friday 16 May 2008, 19:05 by Nicolas (Gandi)

full reboot done for 80% of total servers.
Notus: ssh will come, os is starting

----------

It looks like you are having troubles other then just rebooting, I still can not access the ssh and one hour lookes like more than enought for a OS start.

Continuing the transparency policy you have been having today, can you tell us what problems are you steel facing, why the reboot is taking so long, and if you think more disks that the initial mentioned might be also with problems (even the people that didn't receive the disaster email)

And please be honest if the problem will be only solved monday (hope not) please tell us now and not in one hour intervals (is almost solved) until monday.

I prefer to tell my clients we are down until monday than it is up in one hour and the i is not and they call me again, as I'm writing you again

Keep the good work and thanks for the suport

Disk problems - Wouter Van Hemel

Wouter Van Hemel — Fri, 16 May 2008 19:24:57 +0200

Well, this is why it's beta testing. At least Gandi is honest about the problems and trying to find a solution.

This "disk loss" and "temporary freezing" – is it a problem with RAID 6 or some specific hardware issues? Sounds like a substantial problem for hardware that's supposed to protect against data loss.

Disk problems - Nicolas (Gandi)

Nicolas (Gandi) — Fri, 16 May 2008 19:05:32 +0200

full reboot done for 80% of total servers.
Notus: ssh will come, os is starting

Disk problems - MicCo

MicCo — Fri, 16 May 2008 18:49:19 +0200

"More news on the French thread... all reboots may be completed within one hour..."

1. I'm not french!!
2. Server still not rebooted!!

Disk problems - Notus

Notus — Fri, 16 May 2008 18:46:14 +0200

My server started to ping some minutes ago. But the ssh access doesn't work.

Is it possible for the gandi suport to give us an update of what is happening with the general reboot, and the expected time line so that we can also tell our clients what is happening.

Best.

Disk problems - Evan

Evan — Fri, 16 May 2008 18:30:05 +0200

I was wondering why my site went down yesterday. At around 2am last night I got the e-mail (although I didn't' get up until just now). It would of been nice if I had been e-mailed earlier.

In any case, my server was still unresponsive today, I couldn't SSH into 92.243.13.150. Logged into Gandi and tried the big reboot button but it's been stuck on "Server being rebooted (Pending)" for a while now.

I'm using GandiAI for the ease of it, the way I read it was that my problems should of been fixed by now and I could of SSHed in no problem this morning, but this did not appear to happen.

Disk problems - Markku Miettinen

Markku Miettinen — Fri, 16 May 2008 18:26:05 +0200

And yes, otherwise my server seems to be down as well (Sorry for double post)

Disk problems - Markku Miettinen

Markku Miettinen — Fri, 16 May 2008 18:14:19 +0200

Quite an off-topic comment, but why my server seems to have varying ports open at the moment?

Just now these for example:
21/tcp open ftp
554/tcp closed rtsp
3052/tcp open PowerChute
7070/tcp closed realserver

They aren't definitely my services (and actually nothing seems to be listening them even if they seem to be open when probing with nmap)

Disk problems - enz

enz — Fri, 16 May 2008 17:52:06 +0200

More news on the French thread... all reboots may be completed within one hour... They may not be running servers on eeePC

Disk problems - john

john — Fri, 16 May 2008 17:45:53 +0200

i used my server just for 15 minutes... then it's freezed
guess it's bad time for me to register just before this problem occur.. lol!!
hope this problem will be fixed as soon as possible

Disk problems - Tristao

Tristao — Fri, 16 May 2008 17:23:32 +0200

Server still not accessible .. Hope it wont last too long

Disk problems - terii

terii — Fri, 16 May 2008 17:14:44 +0200

Kudos to Gandi being open about this!

Disk problems - MicCo

MicCo — Fri, 16 May 2008 17:13:37 +0200

And me too, I haven't recived any e-mail, and still my server and websites are down!!

Disk problems - Tom Servo

Tom Servo — Fri, 16 May 2008 17:07:09 +0200

Works again and disks are fine.

Disk problems - Christophe

Christophe — Fri, 16 May 2008 17:07:02 +0200

Although the downtime was unexpected, it is certainly nice that Gandi is fully transparent on this matter. As with new technologies, a few glitches may happen from time to time (another recent example was the Debian OpenSSL bug).