Gandi Bar - Hosting - Comments

What about our IaaS hosting? - Anonymous

Anonymous — Fri, 02 Dec 2011 13:54:25 -0400

(Side note: hitting the "preview" button on the comment form posts the comment; it doesn't show a preview.)

What about our IaaS hosting? - Anonymous

Anonymous — Fri, 02 Dec 2011 13:53:48 -0400

I just read this news posting for the first time, and noticed the phrase "there will be a bandwidth quota added". That concerns me greatly; I found gandi's use of unmetered bandwidth incredibly awesome, because it meant I could easily predict my costs every month. While I can understand wanting to have the option of having a huge amount of burstable bandwidth and paying bandwidth charges, I hope you continue to keep the option of having a modest amount of flat, unmetered bandwidth.

What about our IaaS hosting? - Nicolas (Gandi)

Nicolas (Gandi) — Fri, 25 Nov 2011 08:58:01 -0400

We have FreeBSD 9.0 and NetBSD 5.1 available for alpha testers...you can ask our customer care team if you want to be integrated into the alpha tester population

What about our IaaS hosting? - Anonymous

Anonymous — Mon, 14 Nov 2011 00:50:16 -0400

Folks, what about your plans to add support for FreeBSD?

Gandi Simple Hosting: The best of both worlds! - Charles Wandrag

Charles Wandrag — Fri, 11 Nov 2011 17:12:12 -0400

What will the costs involved be after beta testing for hosting

Gandi Simple Hosting: The best of both worlds! - Nico (gandi)

Nico (gandi) — Mon, 03 Oct 2011 16:25:30 -0400

It's still planned for this year. We release some new extensions this week and next week and have more time to work on it.

Gandi Simple Hosting: The best of both worlds! - John P

John P — Fri, 30 Sep 2011 10:06:13 -0400

This was not the announcement I was hoping for.

At http://www.gandibar.net/post/2010/0... you expected DNSSEC to be available "early September"; it's now barely September at all and there's no sign. Any chance of looking after your DNS business at some point? We'd like to stay with Gandi but not without DNSSEC.

Gandi Simple Hosting: The best of both worlds! - Nico (gandi)

Nico (gandi) — Thu, 29 Sep 2011 16:15:46 -0400

Shmurk: interface to change your password online will be available next week.

Mardo: yes of course, many wordpress are already hosted on the beta.

Gandi Simple Hosting: The best of both worlds! - Mardo

Mardo — Tue, 27 Sep 2011 05:49:13 -0400

Can a regular Wordpress based website be eligible during this beta?

Gandi Simple Hosting: The best of both worlds! - Shmurk

Shmurk — Tue, 27 Sep 2011 04:46:29 -0400

I got a beta account and my password is rejected on both the SFTP and the page that links to the PHPMyAdmin interface. Is it a bug or did I do something wrong?

Gandi Simple Hosting: The best of both worlds! - William

William — Sun, 25 Sep 2011 15:49:06 -0400

@nibl: HTML files can be hosted as you wish. It's just that we do not have any offer without php and mysql, i.e with static pages only; at least for the moment.

Gandi Simple Hosting: The best of both worlds! - nibl

nibl — Sun, 25 Sep 2011 13:52:15 -0400

Do I understand correctly that static HTML files cannot be hosted during the beta? I would use the service for web app development and hosting. I use Javascript,HTML, CSS, and would need static HTML.

I've already used Gandi's full VPS hosting. What is the estimated price range for the simple service?

Gandi Simple Hosting: The best of both worlds! - Ryan (Gandi)

Ryan (Gandi) — Thu, 22 Sep 2011 14:04:29 -0400

@Adrian You will soon be able to use a new drag and drop website creation tool at Gandi called BaseKit! More on this at: http://www.gandibar.net/post/2011/0...

Gandi Simple Hosting: The best of both worlds! - Adrian

Adrian — Thu, 22 Sep 2011 10:26:41 -0400

I'm not quite sure I understand this simple hosting yet. As I'm not a web developer and don't have a complex website utilising MySQL or PHP, I won't join the beta. But I do want to know if this service offers drag and drop style website creation such as Squarespace, or am I just completely clueless about what will be on offer here?

VPS Cloud Hosting: Say Cheese! - Ryan (Gandi)

Ryan (Gandi) — Tue, 24 May 2011 03:58:51 -0400

@krishnasenonline as a reminder, please address your customer support questions to our team using the online contact form. This will allow for a more personalized and follow-up. In your case, one of the domain's contacts removed the dns; simply log into your account and add DNS for your domain to make it active again.

VPS Cloud Hosting: Say Cheese! - Ryan (Gandi)

Ryan (Gandi) — Thu, 19 May 2011 08:36:23 -0400

@Ingmar: There are certain aspects of our infrastructure that we prefer to not elaborate on for the moment, however there are only a limited number of OS that can be used for ZFS: http://en.wikipedia.org/wiki/ZFS

VPS Cloud Hosting: Say Cheese! - Ingmar

Ingmar — Tue, 17 May 2011 11:23:33 -0400

Very nice. Which host OS are you using for ZFS?

256MB of RAM for free! - Nicolas (Gandi)

Nicolas (Gandi) — Fri, 11 Mar 2011 15:43:25 -0400

Yes, if you want to keep it, you will have to renew it next year but extra memory price will probably decrease before next year.

256MB of RAM for free! - Ian Turner

Ian Turner — Fri, 11 Mar 2011 14:54:03 -0400

Am I correct in understanding that the extra memory will disappear after the end of the first year?

256MB of RAM for free! - hrnt

hrnt — Thu, 03 Mar 2011 13:23:21 -0400

@steph: Click the "Obligation" checkbox. That automatically changes the amount of months to 12 - you cannot change them directly.

The interface was rather confusing - i thought the checkbox looked like it was disabled But I finally managed to change my subscription to annual billing.

Gandi AI 1.2 Version 2011 - T

Sun, 20 Feb 2011 08:38:18 -0400

Just ACK the other guys here, 99.9+ reliability will only be possible with complex redundant setups, obviously attached with a hefty price tag.

And don't you guys trust Gmail so much. Google around for "gmail maintenance" to get an idea. People have had their mail inaccessible for days, hoping for some staff to pick up their plea on Google forums. After my account had been under maintenance for more than 24hours and there was no sign of change I upgraded my account (it's on Google Apps) to the paid version (which fortunately comes with a free trial), thus got a support phone to call, where I got to talk to a real Google employee, who then got a tech to look into the account. Almost two days later I could access my mail again, and at least messages hadn't bounced in the meantime. Well that's just to say, everyone messes up and with Gandi at least you can still contact a human being in reasonable time ...

256MB of RAM for free! - steph

steph — Sun, 20 Feb 2011 08:21:36 -0400

I currently have a monthly share; i'm trying to buy an annual share but it is not possible : the website interface only allows me to add monthly shares.

Even when i'm on this page
https://www.gandi.net/hosting/propo...
and select "1 year" duration,
I always end up being sent back to here :
https://www.gandi.net/admin/hosting...
where the subscription period "1 month" is unchangeable.

Can you help me ?

256MB of RAM for free! - Ryan (Gandi)

Ryan (Gandi) — Thu, 17 Feb 2011 06:23:23 -0400

Robin, Marc, and Prune: Due to the way in which the platform is setup, we do not have enough free ram to give to -every- annual share, hence the limitation.

However, we have just lowered the RAM prices now, so that if you purchase 256 MB of ram with an annual subscription, you now get it for the same price as those with E rates.

256MB of RAM for free! - Robin

Robin — Wed, 16 Feb 2011 10:45:27 -0400

Yup, here too, been a customer for a long time. Makes me sad

256MB of RAM for free! - marc

marc — Wed, 16 Feb 2011 10:22:57 -0400

Same situation...

256MB of RAM for free! - Prune

Prune — Wed, 16 Feb 2011 07:51:11 -0400

I already have an annual share. Can't I have some free stuffs too ?

Gandi AI 1.2 Version 2011 - Anonymous

Anonymous — Tue, 15 Feb 2011 01:47:26 -0400

Yeah, there is no such thing as 100 percent realibility.

You just had a bad luck Frederic that's all. Gandi has probably done everything they possibly can to solve every problem residing in the realm of their VPS services.

It's not fair to compare to Google which is a company that has all the money and the power to do MAGIC to keep their service up all the time, and also to say that it's up ALL the time, you should use google 24/7/365 to determine a problem with the service.
I have encountered several problems with Google and Gmail and have to say that Google service is definately NOT up ALL the time. Every service has interruptions.

Anyway, I have been using Gandi VPS since it's early days and NEVER had a single problem, period.

Very reliable service, thank you for that Gandi!

Gandi AI 1.2 Version 2011 - Anonymous

Anonymous — Wed, 02 Feb 2011 20:55:12 -0400

(Also, random issue with the comment system: clicking "preview" publishes the comment, rather than previewing it.)

Gandi AI 1.2 Version 2011 - Anonymous

Anonymous — Wed, 02 Feb 2011 20:54:39 -0400

"100 percent reliability"? You're in the wrong field. If you expect 100 percent reliability, expect disappointment. I don't expect perfection; I expect above-average reliability and reasonable steps taken to rectify problems when they occur. I like that Gandi goes out of their way to explain problems and own up to them, rather than just saying "a service issue occurred, here's a credit" without any further comment like most services do.

Gandi AI 1.2 Version 2011 - Frederic Erk

Frederic Erk — Mon, 31 Jan 2011 15:55:09 -0400

My server is up and running again. At last.

After the big mess of November resulting in the deletion of all my web mail, Gandi wrote a few words telling me that it is unfortunate I was provisioned with the wrong IP (something related to the new Gandi AI OS). All right, but again, nothing more. I mean, my server was down for 24 hours, and I only get a very terse apology, in the style - you know shit happens. This is not what I expect from a company hosting my server. I don't expect apologies, even if they would be welcome, but just 100 percent reliability. I read again about the philosophy of Gandi, which is explained with the 'No Bullshit' motto. I think that Gandi should be less pretentious about not bullshitting its clients. It is not a good message, because it means nothing and invites criticism when things go wrong. Which happened twice in less than two months in my case.

When was it the last time we have seen Google going down? And it is handling over 1 billion researches per day. So?

Time to go down to earth and begin working instead of using fancy words, or criticising other companies. Gandi has grown and it is time to assume its responsibilities as a global provider of services. 'No Bullshit' is juvenile and inadequate. That is my opinion. Change your way, please.

Frederic Erk

Gandi AI 1.2 Version 2011 - William

William — Sun, 30 Jan 2011 10:52:24 -0400

@Frederic Erk: the provisioning gave you a wrong IP address, we issued you a new address to fix the problem. Your server should be ready now, sorry for the unusual delay.

Gandi AI 1.2 Version 2011 - Frederic Erk

Frederic Erk — Sun, 30 Jan 2011 07:10:13 -0400

Gandi used to be a good company with NO BULLSHIT. Remove the bull, and the negative, and you get the SHIT. Gandi erased by mistake my webmail. I had to beg to get something in exchange for that. Imagine what I got. 256 MB of free memory for my server, for six months. Ouuffff.

Even better now. I could not access my server anymore. Which is just great for a freelancer who is making business online... But that is not the worst. I say to myself, ok, ok, let's erase the server, create a new one from scratch...

I am waiting since yesterday 2 PM to have it online....

Of course I sent an email to the support, but WITHOUT ANSWER of course. Only the generic answer, we are working PROBABLY on it. I love the PROBABLY.

Probability of my server being down, 100 percent.

Probability of my leaving GANDI. 100 percent.

Probability of losing time and money. 100 percent.

Phew, with statistics, I am getting better.

Please do not use GANDI for hosting your website. It used to be good, but now GANDI is worthless. Just worthless.

Frederic Erk
Technical writer and translator

Gandi AI 1.2 Version 2011 - Nicolas (Gandi)

Nicolas (Gandi) — Sat, 29 Jan 2011 08:19:10 -0400

I can't find any open ticket from you, could you give me your ticket number ? I only see you are customer of one of our reseller.

Gandi AI 1.2 Version 2011 - Nicolas (Gandi)

Nicolas (Gandi) — Sat, 29 Jan 2011 07:48:00 -0400

You really looks unhappy about our service, if it's not already the case, Laura will find and answer to your question. Feel free to explain what we have done so wrong.

Gandi AI 1.2 Version 2011 - alison sam

alison sam — Fri, 28 Jan 2011 20:08:18 -0400

I would like to congratulate you for being the WORST online company/ service I have ever in my entire life have had the unfortunate experience to dealing with.

And your timing of the reply of my disgruntle email will be very much monitored. Just as your shabby service has been monitored.

it is now 12.20am on the 28th Jan.

I welcome your feedback, so I may explain what is really irritating about your company.

Regards

Alison Sam

Your server on IPv6? - Leland (Gandi)

Leland (Gandi) — Wed, 29 Dec 2010 02:36:20 -0400

All,

We are now at the point of launching IPv6 across the entire hosting platform in Paris. (Our Baltimore datacenter is already IPv6 enabled). Upon activation, all servers which are ipv6 capable (ipv6 kernel module installed) will automatically be enabled.

For those who participated in the Beta test, the beta addressing will remain deployed until the end of January 2011 in parallel to the real/final addressing plan to facilitate any transitions you may need to do. At the end of January, the beta network prefixes will no longer be usable.

Customers using ip6tables should ensure that their filters are updated to reflect the new IPv6 addressing.

New hosting features - itchyCanuck

itchyCanuck — Thu, 25 Nov 2010 02:15:01 +0100

http://investincanada.gc.ca/eng/est...

New hosting features - Nicolas (Gandi)

Nicolas (Gandi) — Wed, 24 Nov 2010 12:43:23 +0100

We are looking at it. But to be accredited, we need first to create a company in Canada

New hosting features - itchyCanuck

itchyCanuck — Wed, 24 Nov 2010 10:57:36 +0100

Any plans for adding .ca support?

Explanation of today's hosting incident - Ryan (Gandi)

Ryan (Gandi) — Tue, 16 Nov 2010 10:22:11 +0100

Hello Mark,

We experienced a DDoS attack last night that caused our network to be unavailable for a bit. More information on this is posted in our news headline at http://www.gandi.net/news/en/2010-1...

Explanation of today's hosting incident - Mark Giles

Mark Giles — Tue, 16 Nov 2010 01:19:04 +0100

An update to cover the incident on Nov 15 would be useful

A lookup results in
Only 1 of 4 Gandi dns responds
25.0% of queries will end in failure at 217.70.177.39 (dns0.gandi.net) - query timed out
25.0% of queries will end in failure at 217.70.177.45 (dns1.gandi.net) - query timed out
25.0% of queries will end in failure at 217.70.179.36 (dns3.gandi.net) - query timed out
but
25.0% of queries will be returned by 217.70.183.211 (dns2.gandi.net)

gandi.net. 1200 IN A 217.70.184.1

Explanation of today's hosting incident - Benoit

Benoit — Thu, 11 Nov 2010 11:50:02 +0100

After some time has passed, I see you can get a hard time when things go down, but I respect the no bullshit commitment, and I respect that you come up and face the crowd. Many would not, that I know.
Whatever the causes here, and I don't presume nothing's been wrongly done, you get a better mileage by standing up as you do, and I respect that.
For what it's worth,
Cheers,
Ben

Explanation of today's hosting incident - Kuno

Kuno — Sat, 23 Oct 2010 08:37:14 +0200

> 24. On Tuesday 19 October 2010, 13:21 by Ryan (Gandi)

Thank you for that explanation Ryan.

Explanation of today's hosting incident - sgroarke

sgroarke — Fri, 22 Oct 2010 13:28:05 +0200

I just today (22nd) noticed that I had a problem with my host. Went to take a look. See that it reloaded 18th Oct, around 13h00. That's the incident referred to here.

OK. Shit happens and all that. Then noticed that the kernel had been changed, and came up with a new uname. So no modules were found nor loaded, so my host has spent FOUR days running with no firewall nor any other sort of protection (since it came up, but no modules loaded). I am spitting blood here - furious. I now have to assume a total lack of integrity in my system.

The failure I can handle. But changing underlying infrastructure such that my host comes up in a total vulnerable manner and not even notifying me? Totally unacceptable. Totally. This is shambolically amateur.

Sean

Explanation of today's hosting incident - Carlo

Carlo — Wed, 20 Oct 2010 17:12:50 +0200

YES. I've sent a number of request (all, except the last that is still unanswered [3430795], are more or less properly answered ), and it seems the disk (ext2) was logically badly damaged (the rescue recovered nothing). As further proof of the fact that all the systems where normal before the "incident", I phisically accessed a file on the damaged filesystem on sunday... then i assume the incident as cause of this situation. As i wrote above it's scaring that a shutdown request can cause a disk hard landing that can normally be casued from a sudden power interruption.
I'll continue to ask the support for assistance.

Explanation of today's hosting incident - Nicolas (Gandi)

Nicolas (Gandi) — Wed, 20 Oct 2010 14:13:20 +0200

NotAnExplanation: see comment #24 from Ryan
Candre:on this blog, it's difficult, do you have asked our customer support team ?
Carlo: please send a mail to our CC team, they will forward it to the tech team. Servers have been shutdown "properly" so it's probably not the case.

Explanation of today's hosting incident - NotAnExplanation

NotAnExplanation — Wed, 20 Oct 2010 13:00:37 +0200

This post isn't really an explanation at all.
How about really telling us what happened?

Explanation of today's hosting incident - Candre

Candre — Tue, 19 Oct 2010 22:42:47 +0200

I cannot access my website????
can you help me

Explanation of today's hosting incident - Carlo

Carlo — Tue, 19 Oct 2010 17:44:38 +0200

Do you think that what you explained above can be responsible of a disk failure or better write unexpected termination causing severe inode damage?
Or Can it be related with hardware (disk) failure?
That's what happened to me yesterday.

Explanation of today's hosting incident - Greg

Greg — Tue, 19 Oct 2010 14:01:14 +0200

Thanks Ryan.