Gandi Bar - Comments

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Jefry

Jefry — Tue, 09 Mar 2010 17:00:29 +0100

My answer for my question above... this is REAL.
Thanks GANDI, thanks for the customer support help, so i get the new domain using the promo code.

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - jack

jack — Tue, 09 Mar 2010 15:48:43 +0100

congrats on 1m domain

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - JT

JT — Tue, 09 Mar 2010 15:19:31 +0100

Same here, i just register a domain with valid promo code. then i get cancellation order. I don't know what happen, and why they reject the payment. I also already email the contact support. I hope they will reply.

Please help me, how can i fix this?

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Jefry

Jefry — Tue, 09 Mar 2010 14:24:11 +0100

I don't know why GANDI reject my domain registration. I already put a real address, but still reject. And also i already send an email to the support team, but there's no answer. Almost 12 hour since my first email to the support team, but still no reply... aarrgghhh...

Is this real or fake? or there's quota for some country?

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Ryan (Gandi)

Ryan (Gandi) — Tue, 09 Mar 2010 13:46:51 +0100

@Rufy: Given the nature of the free domain giveaway, our system makes occasional checks to be sure that your contact information is valid. This is something that we do to help you as the owner of a domain, to assure that we maintain accurate whois database, and to help assure against fraudulent domains that might be registered through our service.

If our system cancels your order as part of this procedure, it will send an email requesting that you contact our customer support, so that you can complete the domain registration procedure. On doing this, we are happy to help you get your domain! (Rufy: I have checked our mails, and I can see that our support team has contacted you in reply to your mail, thank you).

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Leland

Leland — Tue, 09 Mar 2010 13:26:41 +0100

@BroomBroom
The name GANDI is originally an acronym from the french "Gestion et Attribution de Noms de Domaine sur Internet".

No relation to Mahatma

Leland

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Kecoa

Kecoa — Tue, 09 Mar 2010 13:17:39 +0100

Keep posting gan..... :ngacir:

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Rufy

Rufy — Tue, 09 Mar 2010 12:08:28 +0100

Please dont enter on this site again! Is a f*ckin' scam!
They dont give you any domain! I will report your site everywhere, i hate
you so much, i was waiting 20h to get one domain!
Go out from this site, is a BIG SCAM!!!!

Blacklisted by SORBS – a day in the life of Gandi.net - AlphaCentauri

AlphaCentauri — Tue, 09 Mar 2010 01:06:35 +0100

This is why I have moved my domain registrations to Gandi. Spammers frequently send "joe jobs," which are emails that mention another person's domain to harm his reputation. They can easily take revenge against the people who report their criminal activity by mentioning a reporter's domains or email addresses in spam for things like child pornography. I know the people at Gandi have educated themselves enough about spammers to be able to investigate and distinguish a joe job from a real spam email. I seriously doubt the staff at SORBS would have any idea how to do it.

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Ryan (Gandi)

Ryan (Gandi) — Mon, 08 Mar 2010 19:12:40 +0100

@Chaminda: your order was in error as the code was not submitted when you made your request (you forgot to click on the submit button after entering your code). Because of this, our system was waiting for your payment, which by default was check. We have cancelled the session, so you can try again.

Otherwise, as a general rule, if you have specific questions pertaining to your account or transaction, please write to our support team at the following address, where you will have a structured and personalized follow-up: http://en.gandi.net/faq/form_contac...

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Ryan (Gandi)

Ryan (Gandi) — Mon, 08 Mar 2010 19:12:30 +0100

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - El Nino

El Nino — Mon, 08 Mar 2010 19:02:13 +0100

Same with Chaminda (comment #40) waiting for anybody Gandi team reply here, also who was success with these birthday game, better show what domain they can brought from Gandi promo. I'm sorry but i really confused about these promo.

Maybe there some domain given, but not really 55000, cmon, its about around $400000 value, whos the crazy company will expended that high cost promo for given free domain, even for their birthday / anniversary.

I guess there are about only 250 - 500 total real domain will given (that sounds real). I hope all of you have luck enough, i'm done with these BS, and i have conclusion here.

Regards..

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Dennypie

Dennypie — Mon, 08 Mar 2010 17:44:46 +0100

Amazing - Once again I cannon avail of my free domain name - What a surprise!
If youre going to do an offer DO IT, otherwise DONT. Everytime I try to get a name
I seem to be too late, or early never just on time.

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Risen

Risen — Mon, 08 Mar 2010 14:52:21 +0100

Can we use these to create or renew SSL certificates or hosting?

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Broom Broom

Broom Broom — Mon, 08 Mar 2010 07:04:28 +0100

why is it called gandi? is it a reference to Mahatma Ghandi?

looked it up on the faq but no mention? Now you made me curious >:o

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Chaminda

Chaminda — Mon, 08 Mar 2010 04:05:55 +0100

Please somebody at Gandi reply to comment No. 35 above.

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - GBM

GBM — Sun, 07 Mar 2010 17:27:31 +0100

w00t w00t! alas, success. Being trigger happy is a good thing

Thanks Gandi.

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Adrian

Adrian — Sun, 07 Mar 2010 16:13:24 +0100

I just got my promo codes. Thanks Gandi.
Had a funny thought at 15:59:50 about all the poor bastards like me sitting up in the early hours of the morning ready to click a "Generate" button on the internet.

Hope (most) of you night owls were successful too.

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - nurussadad

nurussadad — Sun, 07 Mar 2010 07:29:30 +0100

Thanks Gandi, I'm new here..

Happy Birthday Gandi..

btw.. what is exact date when Gandi birth?

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Chaminda

Chaminda — Sat, 06 Mar 2010 17:34:51 +0100

I created an account just for this grand giveaway. And I was lucky enough to obtain a promo code.:) But, as bad luck would have it, all my efforts to go beyond that, i.e. to register with a domain name xxxx.org.uk have drawn a blank. It seems that the promo codes are not working. However, in 'My Account', there is a message showing 'processing payment'. Would somebody at Gandi explain what it is?

Regards

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Anthony Green

Anthony Green — Sat, 06 Mar 2010 16:21:32 +0100

Again the promo codes aren't working. This is total BS.

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - El Nino

El Nino — Sat, 06 Mar 2010 14:40:49 +0100

I confused if its really works or maybe this is just april mop tricky (its not funny then), i have this email after using promo code that i recently have from gandi:

"Our payment system has rejected your payment, and we are unable to
complete your order 5510817."

I already successfully using my promo code, then after order being processed, that mail arrive to me.

Now i just wait for Gandi customer service to have explanation.

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Nicolas (gandi)

Nicolas (gandi) — Sat, 06 Mar 2010 07:49:41 +0100

Cc: that's why we have decided to release promocodes every hour. Today the last give away will be at 6pm gmt.
A: no restriction at all. You get a domain with all services included. You can renew, decide to not renew or even transfer it out.

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - A

Fri, 05 Mar 2010 22:25:11 +0100

Very nice promotion! Are there any restrictions on the domains, like can you transfer it away at later time or it must be renewed at Gandi? Congrats on upcoming 1m domain registration as well

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - CC

CC — Fri, 05 Mar 2010 20:06:27 +0100

Congrats,

Yes, it would nice if those of us further than +-5 GMT (US west coast,
East Asia, etc) could get in on this celebration. On the west coast,
I would need to get up at 4am to even try to get lucky. At least in
Hong Kong for example, one would just stay up to 10pm or so...

Your first monthly share 100% refundable! Money back whether you like it or not ;-) - ibtisam

ibtisam — Fri, 05 Mar 2010 18:05:21 +0100

Great deal... I would like try it, but i have trouble with payment, i don't have credit card for payment

Blacklisted by SORBS – a day in the life of Gandi.net - Nicolas (Gandi)

Nicolas (Gandi) — Fri, 05 Mar 2010 17:13:17 +0100

<french>Elle arrive dans 5/10 minutes :)</french>

Blacklisted by SORBS – a day in the life of Gandi.net - Frédéric

Frédéric — Fri, 05 Mar 2010 16:49:50 +0100

Hello,

on pourrait avoir la VOSTFR ? :p

Blacklisted by SORBS – a day in the life of Gandi.net - Leland

Leland — Fri, 05 Mar 2010 12:16:33 +0100

Hi Gary,

It it, sadly, our entire CIDR netblock. We are working to see how best to deal with the blacklist issue, and as Joe mentioned action is underway for the first part. We'll keep everyone updated as things progress.

Kindest regards,

Leland

Blacklisted by SORBS – a day in the life of Gandi.net - Gary Williams

Gary Williams — Fri, 05 Mar 2010 12:01:23 +0100

Sorry to hear this Joe. SORBS are well known to use heavy-handed tactics and they seem to have a personal vendetta gainst one person in Australia in particular. They blacklisted our ISP's entire netblock last year purely because they decided in their own minds that one user was a friend of an australian spammer, and not because of any actual spam or other abuse. Are you able to move some of your affected services to other addresses, or did they do the same and sh**can the whole block?

Hope you get it sorted soon. Keep up the good work!

Gazza

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - joe (Gandi)

joe (Gandi) — Thu, 04 Mar 2010 23:07:12 +0100

Hi guys,

I'm afraid we're just getting extremely high volumes of customers going for this, there's no automated script or anything like that. Seeing as we have over 1m customers we couldn't give something to everyone, so we had to find a way of sharing them out. Most people that have persisted have got their allocation. We're still only 20% into the giveaway with 45k more vouchers to go. Good luck tomorrow!

Joe

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - GBM

GBM — Thu, 04 Mar 2010 19:17:53 +0100

@Matthias
I took a screen shot at 15:59:58 but I copied over it! tut I'll do so 2mr and see how fast this is actually taking place(for me). You make a good point on the captchas though, it hasn't been "publicly" released in the security scene(to my knowledge) of a exploit/work around for captchas. Hence the l33t coder statement. Maybe were just being paranoid, or just too damn slow lol.

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Matthias

Matthias — Thu, 04 Mar 2010 17:44:09 +0100

@GBM:
It happened on 4 PM again, this time under 10 secs. It seems there's no chance to get a domain, I think it is very likely that someone automated the process, though I don't know how the person could get through the captchas. Giving codes to newly registered users is not a good idea - it will lead to abuse.

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - GBM

GBM — Thu, 04 Mar 2010 16:34:43 +0100

lol I was sat there determined to get my domain today! Unfortunately like Tom Chiverton mentioned 2mins! and poff, gone! lol@Matthias 15secs! i believe you! this is possible (-_-) although I was thinking some l33t coder has written an automated script to register certain number of domains..via alternating proxy's/registered accounts to grab the promo codes and do all the hard work. so 1 promo code per new member goes out the window or does it. Just a theory. ^^

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Matthias

Matthias — Thu, 04 Mar 2010 14:59:08 +0100

It took 15 seconds and 1000 codes were taken, before I took actually click on the "Generate Code" button. This is a bad joke.

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Tom Chiverton

Tom Chiverton — Wed, 03 Mar 2010 14:57:40 +0100

And today, all the codes were gone after less than 2 minutes

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - kompulsive

kompulsive — Wed, 03 Mar 2010 14:47:22 +0100

definitely, being thankful you even get a chance to win is a requirement too. ;-P

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Ryan (Gandi)

Ryan (Gandi) — Wed, 03 Mar 2010 11:01:38 +0100

Hello all,

We identified a bug last night which caused problems for those of you that tried to use your promo codes with your account's currency set to US Dollars or Pounds Sterling. This has been corrected, and so we ask that you try again, as it will go through now.

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - bongo

bongo — Tue, 02 Mar 2010 21:04:28 +0100

@qK where you click the 'Generate' button, the page will refresh and show you a little box with the promo code in there. That's how you know it has worked, plus you will have the option to tweet or email the promo code.

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Adrian

Adrian — Tue, 02 Mar 2010 20:48:02 +0100

Hmmm, so this is a "first come, first served" basis? I am in Australia and must be awake at 1:00 AM in order to "try" and catch a promo code?

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Clif

Clif — Tue, 02 Mar 2010 19:26:33 +0100

None of the promo codes seem to work (validate) on the contract page. I get error: internal error on IE and Firefox.

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - qK

qK — Tue, 02 Mar 2010 17:19:35 +0100

@bongo: when you say persisted, you mean to say a promo code (or three) eventually appeared? How/where is the code revealed?

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - bongo

bongo — Tue, 02 Mar 2010 15:51:39 +0100

I finally got 3 promo codes - thank you Gandi. It was frustrating, but I persisted and I was rewarded

Ben - it might not seem to cover the lost time, but beggars can't be choosers! keep at it, you will get some eventually, there is many thousand left to go!

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Ben

Ben — Tue, 02 Mar 2010 15:49:15 +0100

The two codes assigned really do not cover the cost of the time I've wasted just to see that the site isn't working at all. Same here: "generate" doesn't do anything.
Hardly a hearth-warming promo guys, sigh.

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - faraway

faraway — Tue, 02 Mar 2010 15:47:57 +0100

I just want to say that my codes were generated today. I had to click several times on the Generate buttons (and even log off/ log on) to see them appear, so it works. But with so many customers looking for this good opportunity it can be tricky (or you need to be lucky ) to make it work at the good time. So for those who didn't get codes today, try again tomorrow because it works !

Well thanks a lot to Gandi !

An happy customer

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - joe (Gandi)

joe (Gandi) — Tue, 02 Mar 2010 15:43:18 +0100

Hi guys,

Sorry about your frustration. The volumes were like a massive DDOS attack and the preparations we'd made did not seem to be enough. We're only part way through the giveaway and we're going to work on the mechanism to reduce frustration and make sure the competition is easy to take part in and not a pain in the neck.

Thanks for the feedback, and we'll get it sorted for you,

Joe

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - f2x

f2x — Tue, 02 Mar 2010 15:39:36 +0100

Re: #7 - 11. Same here... Try as I may, no promo code appears. Yea! Fun! Oh... Maybe not... I guess it's the thought that counts. Otherwise Gandi's done well as my registrar for the past two years. They probably could have planned it a little better. I would have been happier with their service if I'd never knew they were having a "Get a free domain" promo than to waste my time jumping through hoops only to get a handful of nuthin'.

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Matthias

Matthias — Tue, 02 Mar 2010 15:38:39 +0100

I wasted 45 minutes to try to get a promo code, but none of my three promo codes got generated. This is definitely bullshit.

You should stick to your motto and give all costumers equal chance and opportunity.

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - arturex

arturex — Tue, 02 Mar 2010 15:38:11 +0100

Some for me, even with diferent browsers - IE,Firefox,Chrome.
Any hint ??????????

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - qK

qK — Tue, 02 Mar 2010 15:35:08 +0100

same here.... hit the generate button at least a dozen times, using two different browsers.

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Ben

Ben — Tue, 02 Mar 2010 15:28:33 +0100

Me too, nothing happens after clicking Generate button

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Matthias

Matthias — Tue, 02 Mar 2010 15:26:53 +0100

I tried it a dozen of times, but I still can't generate promo codes.

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Tom Chiverton

Tom Chiverton — Tue, 02 Mar 2010 15:15:42 +0100

Well, I've tried today, and after eventually logging in (guess your server is busy by the URL it redirects to), I see some 'Generate' buttons, but nothing appears to happen when I click them

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - bongo

bongo — Tue, 02 Mar 2010 15:07:23 +0100

I have tried multiple browsers, multiple servers and multiple times and I keep getting an error every time I get to the point of 'generating' my promo code.

How many times do I have to try? I logged on at 2pm, codes were available, and I still can't generate my promo code. How can I make use of your offer if it's quite clear you can't generate the promo codes!

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Joe (Gandi)

Joe (Gandi) — Tue, 02 Mar 2010 11:06:14 +0100

Hi Antoine,

Thanks for your comments, and sorry that you didn't get the vouchers on the first day. So far only 1000 have gone, which is less than 2% of the 55,000 on offer. More will follow today and each day going forward.

I appreciate that it may be a bit frustrating that we can't guarantee all our customers get the vouchers, but with 1m Gandi customers in our 10 year history, we simply couldn't give something to everyone guaranteed.

So instead we created this giveaway to be a bit of fun and allow everyone to take part. We're looking at tweaking things to make sure the times work for different people and will let you know if and when we make any changes. Thanks,

Joe

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Antoine

Antoine — Tue, 02 Mar 2010 09:46:55 +0100

Well, I can tell you it's not worth ruining a night's sleep, I was awake, I check a 15:00 sharp, and the time it took me to sign-on+captcha and quickly understand where to click, and all free domains were gone! In a fraction of second.
Even though I''ve been using gandi for 10 years (in the very first months), and was granted 10 codes, I doubt I can catch anything, even the last day.
Of course I'm really disappointed, I think the title of this marketing operation is a bit misleading.

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Joe (Gandi)

Joe (Gandi) — Mon, 01 Mar 2010 22:51:12 +0100

Hi Joey,

Yes, we've heard a bit of that. We're looking at some options to make sure our US and Australian cousins are not unfairly treated for living in such remote locations

Though I'm sure you both get more sun that we do in London or Paris. Will let you know when we have a plan! Thanks,

Joe

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Joey

Joey — Mon, 01 Mar 2010 22:45:36 +0100

Very nice. Pity that in California, one probably needs to be awake at 6 am to log in to the site at the right time to get the day's promos before they run out. I don't know that the 9 (wow!) codes allocated to me after so many years with Gandi are worth ruining a night's sleep for.

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Wendy(Gandi)

Wendy(Gandi) — Fri, 26 Feb 2010 13:12:48 +0100

Thanks Adrian, really great to hear that Have you thought about which domains you'd like yet

Celebrate our 10th Birthday by accepting our gift to you of 55,000 domains - Adrian

Adrian — Fri, 26 Feb 2010 12:19:20 +0100

I've only been a Gandi customer for 1 year, and am completely enamoured by the transparency and generosity of the service you provide. Thanks.

Gandi V3.0.0 : A new hope - Joe (Gandi)

Joe (Gandi) — Thu, 18 Feb 2010 17:52:35 +0100

Hi Anon,

When you enter your handle to login, you don't need to put the -GANDI at the end of it. It will log you in even without this. So the disappearing text shouldn't matter. I hope that helps, and glad you like the V3,

Joe

Gandi V3.0.0 : A new hope - anon

anon — Thu, 18 Feb 2010 15:35:10 +0100

For most English speakers the no bullshit line is really too harsh for a serious company. It does make the site seem very unprofessional in the Americas. I used no bullshit in an email to you to match the phrasing, but it was something I had misgivings about including in a serious email too.

I do love the version 3. It runs smooth, though I can't enter a domain without the -GANDI text disappearing for some reason. This error needs to be fixed so that users can click on it to put their numbers in front of the text. I tried it in both firefox and internet explorer 8

Thanks for the nice sleek new format.

Gandi V3.0.0.1: Onwards and upwards! - Joe (Gandi)

Joe (Gandi) — Mon, 15 Feb 2010 13:25:45 +0100

Hi Mark,

Thanks for your comments. We did of course test the strap with real people before launching the tag line, and continue to get feedback as a result of it being live, which is in the majority very positive. I'm certainly not asking you to market test our slogan with your own colleagues, but actually to test your own concerns about their reaction. But I can understand that you find this suggestion of actually asking people what they think offensive, so please feel free to ignore it.

I think we may have to accept this as something that we don't agree on. I regret if this has pushed you over the edge in terms of the change being worse that the benefits of being a Gandi customer. But we feel that Gandi still offers something unique in the market place in terms of our customer protection and ethics and we hope this will continue to appeal to customers who are aware of the pitfalls of the domain industry. Many thanks,

Joe

Gandi V3.0.0.1: Onwards and upwards! - Mark

Mark — Mon, 15 Feb 2010 02:27:36 +0100

Joe,

I'm afraid I'm not willing to "test" your tagline on some of my fellow professionals and let you know what they think. Why? Because market-testing offensive taglines is something that companies are expected to do internally, BEFORE they roll them out to the general public. Asking your clients to market profanity to their own clients just so that you can conduct research into "how our concern for what people may think relates to what they actually think" is startlingly selfish. If you want to conduct research into human psychology, you can (continue to) do it at the expense of your own business, not mine.

Let me reiterate that this has everything to do with professional conduct and nothing to do with personal morality. Whether I or my clients are personally offended by your tagline is entirely irrelevant. This is, as the above commenter put it, "the bit you so fail to grasp," and the reason that removing the tagline for logged-in users (or editing a local style sheet to do the same) is a wholly inadequate response to these concerns.

Let's be clear about this: you've already compromised yourselves professionally, in my view, by choosing to roll out this tagline in the first place. If the numbers work for you, then great. GoDaddy does the same thing with their bikini girls, and various other companies likewise. I applaud you for being in a position to use crass marketing tactics over the objections of some of your customers, but it's still a little disappointing to see. I guess I'll be keeping an eye out for a company that offers no-bullshit service without the bullshit marketing-speak.

And now: Gandi V3.0.1 - rvb

rvb — Sat, 13 Feb 2010 01:07:54 +0100

haaaa, the Domain Wishlist....
Thanks Nicolas and Ryan to put on the list the .IE Irish extension. You won't be able to delay it any further after the second Grand Slam in a row... Be prepared !!
I am still gathering some friends to make up with "yours" and I wish we/you reach the 200 soon. By the way, like future customers, that will be nice to know their opinion about Gandi v3...

Just spotted 2 typos on The Domain wishlist: Incompatibles
" LPropositions listed below..."
" Incompatible suggestons" + empty body text (Etienne had no idea yet, and that's probably why it is incompatible with Gandi's creativity
www.gandi.net/domaine/refused/

Plus the "news" link of "And now: Gandi V3.0.1" has no body text.
www.gandi.net/news/en/2010-02-11/and_now_gandi_v3.0.1/

And the links list "we like", has Icann already decided to set up new domain names? ;-#
Behind the Times: times/usefulinc.com

Looking forward to the surprise. 984 270...

And now: Gandi V3.0.1 - rvb

rvb — Sat, 13 Feb 2010 00:10:24 +0100

haaaa, the Domain Wishlist....
Thanks Nicolas and Ryan to put on the list the .IE Irish extension. You won't be able to delay it any further after the second Grand Slam in a row... Be prepared !!
I am still gathering some friends to make up with "yours" and I wish we/you reach the 200 soon. That will be nice to know their opinion about Gandi v3...

Plus the "news" link of "And now: Gandi V3.0.1" has no body text.
http://www.gandi.net/news/en/2010-0...

And the links list "we like", has Icann already decided to set up new domain names? ;-#
Behind the Times, http://times/usefulinc.com

Looking forward to the surprise. 984 270...

And now: Gandi V3.0.1 - Archer270

Archer270 — Thu, 11 Feb 2010 20:54:28 +0100

None...

Your server on IPv6? - ao2

ao2 — Thu, 11 Feb 2010 20:05:39 +0100

@Leland: this is a very good news.
I think I'll wait for 2.6.30, thanks.

All the best,
Antonio

Your server on IPv6? - Leland

Leland — Thu, 11 Feb 2010 19:09:02 +0100

@ao2 : we have a 2.6.27 kernel available now available upon request to ipv6beta AT gandi DOT net. We haven't put it in the list of available kernels as we will have a 2.6.30 kernel available in the next couple of weeks. I have 2.6.27 running on my own VM and NF_CONNTRACK works fine. Let us know if you want to test the kernel version, or if you prefer to wait for the updated release kernel to be provided shortly.

Leland

Your server on IPv6? - ao2

ao2 — Wed, 10 Feb 2010 14:31:51 +0100

@Leland: Any news about NF_CONNTRACK support?

Thanks,
Antonio

Gandi V3.0.0 : A new hope - swissunix

swissunix — Mon, 08 Feb 2010 21:29:27 +0100

Nice, but the last line of text is hidden

see screenshot http://imagepaste.nullnetwork.net/v...

Gandi V3.0.0.1: Onwards and upwards! - sgroarke

sgroarke — Mon, 08 Feb 2010 09:27:27 +0100

I've already contributed to the "No bullshit" discusions. Now today I come across a screen loudly screaming at me "Cloud VPS - Hosting for Geeks"

Jesus you guys really don't get it... Yes, I may actually be a "geek" (I don't use the term myself, but given its generally accepted meaning I may well fit the profile) but I absolutely and categorically do not expect my hosting provider to address me as such.

You *do* offer a "no bullshit" service. And you *do* indeed cater for "geeks". And those are the sort of reasons that I *do* indeed use your service. BUT, and this is the bit you so fail to grasp, I absolutely would not and could not recommend you to anyone else (even other "geeks" who want "no bullshit")

Use of those terms is not hip and cool. It is puerile and embarrassing.

Gandi V3.0.0.1: Onwards and upwards! - Endre

Endre — Fri, 05 Feb 2010 05:06:44 +0100

Why is it that Gandi.net has through the last years steadily increased rates and now are an expensive registrar? I came to Gandi because of the reasonable prices (and also the good contract, something which you seemingly haven't changed).

However, at this point you are more expensive than many of the other registrars out there - for example, GoDaddy.com is plenty cheaper, as is most hosting services - typically $10, as opposed to $15 at Gandi.

Love the "No bullshit." tag line, though!

Gandi V3.0.0.1: Onwards and upwards! - Alfredo F.

Alfredo F. — Fri, 05 Feb 2010 03:26:00 +0100

I totally hate the new look of the site. Not because of the look itself (something I couldn't care less about), but because all the javascript BS that's needed just to provide the look, and all the scrolling 'coolness'.
I wouldn't complain if all that JS were there adding new functionality, but my regular browser is SeaMonkey 1.1.x and it crawls whenever I load the new GANDI site, FOR NO REASON AT ALL. I'm running FireFox 3 now just to be able to load the page and do some basic administration (on the same machine and under the same OS, of course). Oh, and to see those new round corners everywhere, because square corners were so... square. Come on, none of this is necessary (the old site worked flawlessly on my browser, like... two months ago?), so why make it mandatory? What are you trying to tell people, "you're not as cool as us if you don't use the latest browser"? Well, I don't need to be cool, you know.

Best regards.

Liberalisation of the Internet - The ICANN Process - komp

komp — Thu, 04 Feb 2010 20:49:41 +0100

"Who's going to go for that?" ...are you serious? Countless corporations, individuals, organizations, etc, would love to grab their own TLD. Yes, even at that price. That's a drop in the bucket compared to how much it would impress your clientele to have a one-of-a-kind TLD. Would it impress me? That's a different story. However, this is all about the money. Keep your eye on the prize.

Gandi V3.0.0.1: Onwards and upwards! - LP

LP — Thu, 04 Feb 2010 16:53:49 +0100

The new site is nice, but it would be even nicer if you would answer my repeated requests for support.

Gandi V3.0.0 : A new hope - Ryan (Gandi)

Ryan (Gandi) — Thu, 04 Feb 2010 10:39:05 +0100

@JG: We've tested our site on a wide range of browsers and had very few complaints from customers, so you must be using a browser that is not currently supported by our website. We would be pleased to look into problems you may be experiencing with it though, and for this we encourage you to write to our support team directly: http://en.gandi.net/faq/form_contac...

Concerning the Gandibar, we have not changed its code in 4 years The preview function that posts the message automatically is something that has always been there - it happens if you have chosen to have the website 'remember' you.

Gandi V3.0.0 : A new hope - JG

JG — Mon, 01 Feb 2010 23:02:40 +0100

Oh and who all noticed that the button below to post your reply says "preview" but offers very little preview as it instead immediatly posts your reply ?

It's those small things that have made the new Gandi looks quality wise much worse then the old one.

Gandi V3.0.0 : A new hope - JG

JG — Mon, 01 Feb 2010 22:58:36 +0100

Well a totally different look, which would be even better if it was properly working.

Wanted to buy a VPS share ... only to find out that the page doesn't work.
Compatibility mode or not it simply will not show anything more then a page with the slider and "Processor 0.33 dedicated core" ... nothing more then that.
No buttons, nothing.

Making it look fancy is one thing, making it a working thing is more important. If people can't click/order (even if it's only a minority) then that is business lost.
So no I do not like the whole restyling thing. I get the impression that "nice looks" was more important then "usability" "workability" and that makes me wanting to reconsider. Since for me usability and workability are more important for a business product/hosting/.... then "nice looks".

And I agree with some some of the posts above "no bullshit" is not a tagline you should use when wanting to attrackt/keep business customers. If you want to attrackt the home/hoby user ... sure. Business users ... no they will more likely turn away. The message behind it might be great, there are better worded slogans to bring it to the people. You don't want to be too bold in your slogan. While it might attrackt some it will turn away more people then you attrackt.

All in all I get the impression that you wanted to be too bold and too fancy and forgot about the things that made Gandi so great ... a hosting company that simply worked, basic but properly working and great performance, a company with the priorities in the right order.

Gandi V3.0.0.1: Onwards and upwards! - Walter

Walter — Sat, 30 Jan 2010 00:39:48 +0100

CSS to hide the vulgarities:

div#nobullshit { display: none }
div#header > div.subheader > div.links.floatlll { float: left; background: #a79490; }

Users may put it in their browser's local style sheet, set it and forget it.

Of course this is temporary until Gandi comes to their senses (I'm still hoping).

Gandi V3.0.0 : A new hope - prygoff

prygoff — Fri, 29 Jan 2010 14:56:42 +0100

You guys FANTASTIC. Seating in the very shit bandwith now but getting your site pages downloading even twice faster. This is not wht others mean on "upgrade". Bravo!

Gandi V3.0.0.1: Onwards and upwards! - Joe (Gandi)

Joe (Gandi) — Fri, 29 Jan 2010 14:06:29 +0100

Hi Mark,

Thanks for your note. I appreciate that you still like our service and ethos even though you are uncomfortable with the stap-line. We continue to have very positive support also, but we do understand your concern.

One thing that seems to be interesting is that many people are saying "I don't have a problem with it, but I'm concerned other people will, so I would find it more difficult to recommend it". But when people actually see it themselves, they're not bothered by it, but again worry that other people might be.

So I would ask, if you are willing, to test it on some of your fellow professionals and let us know what they think. I'd like to understand more about how our concern for what people may think relates to what they actually think. We can only learn this with your help. Many thanks,

Joe

Gandi V3.0.0.1: Onwards and upwards! - mark

mark — Fri, 29 Jan 2010 04:15:15 +0100

"We have changed the 'no bullshit' logo (font and color) to be more professional, as for us this is a grown up and serious statement of intent, not an teenage tantrum."

Really? A change of font and color is all it takes to be professional now? If I put on a tie and tell people that I'm the "best fucking designer" they'll ever meet, will they take me more seriously? Maybe I should even use that as my official tagline, since, you know, I'm totally serious about it in a grown-up sort of way.

Do any of you actually remember how serious you were as teenagers? Or have you ever seen an angry teenager talking about how something is or isn't "bullshit"? Do you think they look at themselves and think, "Wow, I'm right in the middle of a teenage tantrum!" Of course not. They think they're being serious and grown up, and expect others to think likewise. And so do you.

I can no longer recommend Gandi's services to fellow professionals with a straight face. Don't get me wrong – I love what you do. I love having my own domains here, and I especially love your no-bullshit service, but you simply won't receive word of mouth referrals from me because you've made it impossible for me to give them. It's unfortunate to see your public image coming into line with GoDaddy's when your level of service is still head and shoulders above everyone else's.

Gandi V3.0.0.1: Onwards and upwards! - Ryan (Gandi)

Ryan (Gandi) — Thu, 28 Jan 2010 17:28:35 +0100

@Vick we have found and corrected the bug this afternoon that was causing the problem with the rates that you noticed.

Gandi V3.0.0.1: Onwards and upwards! - Vick

Vick — Wed, 27 Jan 2010 16:24:28 +0100

The site continues to continually log me off in the middle of going thru a registration. I'm on Firefox on a Mac, and this has plagued your service for years and you still have not fixed it. Just at any random point, it will decide I'm no longer logged in. At least with your older web site it was glaringly obvious when that happened, it is not so obvious now. I like the new look, though.

Today, I wanted to register some new domains. I qualify for your "C" rates, which is verified by your pricing page. When I search for the domains I want, the prices show up with your full retail pricing, not the C rate schedule. This is how they end up in my shopping cart as well, so I canceled the purchase and am submitting a support request.

Gandi V3.0.0.1: Onwards and upwards! - Julz

Julz — Tue, 26 Jan 2010 23:29:07 +0100

I think instead of the "no bullshit" term you could use something like "no wool over your eyes" or "we won't pull the the wool over your eyes" or maybe just "no wool" [http://idioms.thefreedictionary.com/pull+the+wool+over+eyes]. Kinda goes with the Gandi kiwi spin of the "Iwi" used for the Wiki.

ICANN - domain name extension liberalisation - who benefits? - MJ Ray

MJ Ray — Tue, 26 Jan 2010 15:37:14 +0100

Dominic Search has an interesting comment, but cooperatives are far from arcane organisations and I thought Poptel broke up rather than exactly going defunct (although I suspect it might have gone that way if it hadn't) because of its lack of asset lock.

Gandi V3.0.0 : A new hope - fgsfds

fgsfds — Tue, 26 Jan 2010 02:04:07 +0100

It's also interesting to note that so many people automatically assumed that the slogan was chosen by non-native English speakers, and offered tips on why the choice was inappropriate. The clear implication is that it's such an obvious faux pas (see what I did there?) that no English speaker in their right mind would have committed a company of Gandi's stature to such an unprofessional tagline. That ought to tell you something about how deeply your decision "resonates" with people who might otherwise consider recommending your (admittedly top-notch) services to fellow professionals.

Gandi V3.0.0 : A new hope - fgsfds

fgsfds — Tue, 26 Jan 2010 01:55:00 +0100

As several people (Gandi staffers as well as customers) have pointed out, Gandi's business comes largely from word of mouth. Wendy also stated the following:

"This also means we're totally prepared to have a dialogue with everyone about their concerns, listen and then respond .... even if we've upset them! Only way we'll learn too."

Dialoguing with your established customer base about your choice of corporate slogan is fine, but the fact is that you simply will not be given the chance to dialogue with potential new customers who take one look at your slogan and go elsewhere. Worse yet, more than a few of your existing customers have stated unequivocally that they will stop providing the word of mouth marketing that you depend on because you've made it impossible for them to do so and maintain the level of professionalism that they require.

All of us managed to find you via word of mouth without the aid of crass marketing slogans. Many of us have helped others do the same. More than a few will simply stop doing so if the current tagline remains in place.

The fact that you even have to make the argument that "our crassness isn't like GoDaddy's crassness because we're super-serious about it" is frankly absurd. Can you see why this is a problem?

Gandi V3.0.0 : A new hope - mark

mark — Tue, 26 Jan 2010 01:31:39 +0100

I should have clarified that the grey buttons on the grey-themed portions of the Gandi site (Hosting and SSL) are not out of place, but rather the grey "Search for another domain name" button that appears next to the green "Submit" button after looking up a domain name, and instances similar to that one.

Gandi V3.0.0 : A new hope - mark

mark — Tue, 26 Jan 2010 01:23:19 +0100

I have to agree with some of the above posters regarding the "No Bullshit" tagline. I chuckled when I saw it, but I'd think twice before showing it to a corporate client, or recommending it to my own clients who buy their own hosting. Whether one finds it personally offensive is of little relevance; the problem is that it's well to one side of what's regarded as professional by a good portion of the English-speaking corporate world.

One other quibble: buttons that function identically but appear in different colors (specifically grey and another color) are problematic. More than a decade has been spent reinforcing the notion that "greyed-out buttons can't be clicked" (to the extent that "greyed-out" has entered the lexicon as a synonym for "unclickable", regardless of the button's actual color). Presenting a grey button (as you do on several pages) next to or near a colored one strikes me as a poor UI decision. It actually took me several runs through the various Gandi pages before I even tried to click one - I had simply been ignoring them (not consciously) up until that point on the assumption that they weren't "available" for clicking on.

Gandi V3.0.0 : A new hope - vic

vic — Mon, 25 Jan 2010 18:11:47 +0100

A few remarks :

1) Jumping on the noBS debate : if you're really a "no bullshit" company, and from my point of view you are, then you don't need to write it as your slogan. It feels like marketing crap (pun intended) when the statement comes from the company.

2) Maybe I just need to get a little used to it, but the new design with bright colors, round corners, soft gradients etc..., looks like a generic e-commerce site ... Something not really professional, and especially not "noBS". And why use a completely different color scheme for hosting than for the rest of the site ? And here we find another slogan : "Hosting for Geeks" ... I don't know if this kind of communication works usually, but it wouldn't for me :-P

3) Regarding usability, the old sites had its hindrances, but the new one introduces new ones. Like the domain search feature, which is ridiculous. Who wants to register a "Generic" or "Americas" domain ? You register a .com or .fr or something specific. For this you need to go to another page. Why not use a dynamic tree which could be expanded under each broad category ? One page load saved this way. Then in the result page you need to click again for each searched domain. Why not display them all in the same page, since you will need to view them all anyway (you searched for them in the first place!). Again many mouse clicks saved.

4) Twitter, blogs, forums are by no means representative of your clients.

5) I hope I don't sound too harsh, it's just that I care And all the good stuff goes largely unspoken of. Sorry about that.

Gandi V3.0.0.1: Onwards and upwards! - vic

vic — Mon, 25 Jan 2010 17:08:17 +0100

The new domain search is much less practical. To select a specific TLD, you need to click on a link which brings you to another page. Something like an expandable tree would be much better. Then, after the search you used to have all results on the same page, and now we have to click on a link for each domain. More tedious and useless mouse clicks.

Also a personal appreciation : the design looks more mainstream, which goes against your "no bullshit" image.

Gandi V3.0.0 : A new hope - Joe (Gandi)

Joe (Gandi) — Mon, 25 Jan 2010 14:18:46 +0100

Hi sgroarke,

Yes, you're quite right we've spent quite a lot of time on the website recently, though hosting work does continue in parallel, it has been a bit delayed. Anyway, now we will get moving on those things, the 2.6.27 kernal with Ubuntu 9.10 is being tested and hopefully released in the next couple of weeks. And we're already working on some later versions and further software/hardware improvements for the first half of this year.

Thanks,

Joe

Gandi V3.0.0 : A new hope - sgroarke

sgroarke — Mon, 25 Jan 2010 10:41:04 +0100

Hi Wendy

To clarify ref my comment 60: the ipv6 beta as such seems OK. Trouble is that the day to day stuff pulls it (and other aspects) down.

To be specific: Ubuntu must be one of, if not the most, popular distro these days. Everyone knows that the new releases come out every 6 months, regular as clockwork (with varying degrees of quality!) So I expect them to be made available in your hosting environment just a regularly, albeit with a small lag for integration and testing.

Are they? Nope (although it's always hard to tell, as there's no simple "Status of Software" page I can go to to look - I'm expected to grope around in some wiki to try and find out) I've been beating up your folks about Ubuntu 9.10 for... a while. Looks like Ubuntu 10.2 is going to be out before you guys have given us 9.10!!!!

And as to the the Xen kernel provided... it's almost a joke it's so out of date.

So along comes the ipv6 beta. Looks good. But with the lack of up to date environment *around* it, it's a bit of a non-starter. Yes, I could install an ipv6 firewall manually (since Ubuntu 9.04 does not include Shorewall6) But why the heck should I bother??!? It's there in 9.10. If that was only available to us.

I don't want to divert the conversation too much, but wanted to clarify the issue for you. Gandi V3 fine, but don't lose site of the "hard core" please! Folks like me came to Gandi precisely because it seemed to be run by fellow engineers! Less javascript, more up to date kernels please!!

Gandi V3.0.0.1: Onwards and upwards! - John

John — Mon, 25 Jan 2010 06:37:45 +0100

<<we have changed the "no bullshit" logo (font and color) to be more professional>>

The only way to change it to "be more professional" is to get rid of it.

As an underlying corporate goal, it's fine - but keep it as a private motto, not publicly displayed.

Customer satisfaction index at Gandi - Rob

Rob — Fri, 22 Jan 2010 10:32:09 +0100

(And poor manners on my part, sorry! Thank you for reading and replying, Ryan.)

Customer satisfaction index at Gandi - Rob

Rob — Fri, 22 Jan 2010 10:14:19 +0100

Gandi might use a support ticket system, but the implementation is so opaque as to lead to a very unsatisfactory customer experience.

For example, I believe I have a ticket open at the moment, but there is no way to actually confirm that; there is no way to see if anyone is working on the issue; there is no real level of assurance that any email I send to the generic support-en@ will be routed to the right person or assigned to the right ticket; I have no access to any definitive database of communication and activity for that ticket; and it seems that my initial report is not available to me (because it was made by filling in a form on the website) and so I can't double-check that it was precise, complete, and unambiguous.

A web front-end into the ticket database is common elsewhere, and I'm sure that you and your customers would benefit from Gandi implementing one.

"We are in the process of scaling our support resources."

Please do. I opened a ticket 3 days ago, it took more than a day for first-line to attempt to reproduce and escalate, and since then nothing.

Gandi V3.0.0 : A new hope - Wendy(Gandi)

Wendy(Gandi) — Thu, 21 Jan 2010 20:07:10 +0100

Ethan/Arthur H: Many thanks for the constructive feedback, the No BS is an interesting idea and we'll bear it in mind as we get a fuller picture of response over the next few weeks. Incidentally our values strap line was originally created by the US/UK part of our team, not the French!

Sgroarke: Hi there sorry about the ipv6 beta. We're primarily an engineering/developer team and technology is the heart of our business. Feedback from our experts has always been and will continue to be fundamental to our business. I'll get more information about what's happened to the beta and the supporting infrastructure and we'll get back to you a.s.a.p.

Gandi V3.0.0.1: Onwards and upwards! - dan

dan — Thu, 21 Jan 2010 14:45:34 +0100

bring back old gandi!

Gandi V3.0.0.1: Onwards and upwards! - David

David — Thu, 21 Jan 2010 14:23:07 +0100

I still think the slogan "no bullshit" is childish and puerile. It makes the site seem unprofessional, no matter what font it is written in. It's a real deterrent to using Gandi for any new domains.

Customer satisfaction index at Gandi - Ryan (Gandi)

Ryan (Gandi) — Thu, 21 Jan 2010 13:46:40 +0100

@Rob: Gandi does use a support ticket system - what we mean by "...who will take care to answer you as soon as possible and as an individual as opposed to a number on a ticket." is that we take care to treat our customers as actual people, rather than just a number.

We are starting to offer telephone support, which is now open to resellers and large volume customers. We are in the process of scaling our support resources, so we hope to be able to open this to a wider set of customers in the months to come, as well as expanding our other support channels. We'll
keep you informed

Gandi V3.0.0.1: Onwards and upwards! - Ryan (Gandi)

Ryan (Gandi) — Thu, 21 Jan 2010 10:16:35 +0100

@ColtonCat thanks for picking up on this. I have just corrected the typo

Gandi V3.0.0 : A new hope - sgroarke

sgroarke — Thu, 21 Jan 2010 08:44:42 +0100

Hi all.

Re "No bullshit". Not a dealbreaker, but very naff (as the English would say) and juvenile. As per 58 above (and I too am non-French living in France for.... an awfully long time!) modify it. Don't be proud - just change it and move on.

But, I'll tell you what IS a dealbreaker! The fact that I find this whizz-bang new site (V3) with the obviously large amount of time, money and technical effort that clearly lies behind it, at what I can only conclude is the expense of your services themselves.

Please don't misunderstand me: the new site (BS apart...) is lovely. Very pretty. Easy on the eye. But not a life-changing event for a user like me. I couldn't give a damn about it until you sort out the appalling lack of technical resource being given to your hosting services. I am fed up waiting MONTHS for regular, planned 6-month manufacturer updates to be made available to your customers. MONTHS. And up to date kernels? Years behind. Literally. You invite experts like me to take part in the ipv6 beta (which I did) but rapidly stopped since the supporting software infrastructure is totally lacking.

Please don't go beat up your engineers: they seem like nice, competent guys when I've communicated with them via support cases. But stop diddling around with web-sites and go fix the important stuff.

For every customer your V3 nose-job gains, you're going to lose customers like me very very soon if you don't get your engineering sorted.

I apologise that I've talked more, at least directly, about things not directly to do with the new site. But when you've been waiting forever for basic technical updates to be made to your PRODUCT, then get asked what you think about the new MARKETING, it's kinda the last straw.

Gandi V3.0.0.1: Onwards and upwards! - ColtonCat

ColtonCat — Wed, 20 Jan 2010 23:30:49 +0100

You have a spelling mistake on your V3 interface in English:

In the blog "Bug with your account"

The word "please" is spelled incorrectly as "Plesae". See below.

See a bug in your account caused by Gandi V3? Plesae, contact our customer care service to let us know.

Gandi V3.0.0.1: Onwards and upwards! - Nicolas (Gandi)

Nicolas (Gandi) — Wed, 20 Jan 2010 15:45:56 +0100

guictx: same as in v2, https://www.gandi.net/admin/account... link "Update your personal information"

Gandi V3.0.0.1: Onwards and upwards! - guictx

guictx — Wed, 20 Jan 2010 14:37:15 +0100

How do I activate the Private Domain Registration in the new 3.0 interface?

Gandi V3.0.0.1: Onwards and upwards! - Nicolas (Gandi)

Nicolas (Gandi) — Wed, 20 Jan 2010 14:12:27 +0100

Paul: will: it has been fixed this morning. We brake it yesterday with an other fix.
Will: We don't change drastically the navigation in V3. I'm curious to have your feedback on where you are lost in the new admin.

Gandi V3.0.0 : A new hope - Arthur H.

Arthur H. — Wed, 20 Jan 2010 12:43:23 +0100

"What do you think would convey the authenticity and values of Gandi in a way that was punchy and meaningful?"

Seconding the immediately above commentator. I would see no problem with putting "No BS" instead of actually spelling things out.

Gandi V3.0.0 : A new hope - Ethan

Ethan — Wed, 20 Jan 2010 12:34:24 +0100

Hi Gandi -

Still exploring the new site but I appreciate the new design. You've continued the clean, professional and simple presentation that separates you from most domain registrars.

As an American living in France, I'm going to throw my two cents in on the 'no bullshit' debate. It personally doesn't bother me, but I'm less puritanical than many of my compatriots. I live in France after all

There is a very important distinction that needs to be made however. In American English, there is a huge difference between saying "no bullshit" and "no BS". People might say "that's a bunch of BS" in a normal conversation, but you would rarely hear "that's a bunch of bullshit" unless that conversation was antagonistic or angry. Saying "BS" can be taken in a lighthearted way, saying "bullshit" not so much. The subtlety is significant.

our "no bs" policy = honest and straightforward
our "no bullshit" policy = same concept, but potentially culturally insensitive to certain people and has an aggressive tone (aggressive "harsh" not aggressive "edgy")

So, if you are looking to continue growing an American English business, it's important to understand that the slogan isn't quite perfect. (though I understand that this slogan resonates quite well for the Frenchies)

An extremely happy customer of several dozen gandi .fr's
Ethan

Gandi V3.0.0.1: Onwards and upwards! - Will

Will — Wed, 20 Jan 2010 10:45:18 +0100

Comments:

- It looks more modern, could definitely be an improvement.

However:

- Can't bulk renew domains anymore (select from list, select renew from dropdown in the admin section)
- Navigation in the admin section is not as good as in the old version.

It's getting better, but until the issues are ironed out I still prefer the older working easier to navigate site.

Gandi V3.0.0.1: Onwards and upwards! - paul

paul — Tue, 19 Jan 2010 16:39:21 +0100

Looks like deactivating auto-renewals via batch changes in /admin/domain doesn't work anymore.

Gandi V3.0.0 : A new hope - BigErik

BigErik — Tue, 19 Jan 2010 16:21:26 +0100

I like it:D

Gandi V3.0.0.1: Onwards and upwards! - Nicolas (Gandi)

Nicolas (Gandi) — Tue, 19 Jan 2010 15:46:39 +0100

tony: it's fixed now.

.PT domains available at Gandi - tjin

tjin — Tue, 19 Jan 2010 14:59:09 +0100

yes, very attractive cctls which is increasing but very restrictive registry for .pt. But now their process are easier (for example: transfer with auth code...) and TVA number is especially necessary for handle creation!!

Customer satisfaction index at Gandi - Rob

Rob — Tue, 19 Jan 2010 13:07:09 +0100

If you're going to get anywhere in the hosting business, you really are going to have to improve your support processes.

"[...] who will take care to answer you as soon as possible and as an individual as opposed to a number on a ticket." Please consider the fact that most people would consider implementing a ticket system to actually be a feature.

"We don't currently offer 24/7 phone support" is technically correct, but it would appear to be more honest to state that "we don't offer phone support at all".

Gandi V3.0.0 : A new hope - Joe (Gandi)

Joe (Gandi) — Tue, 19 Jan 2010 12:21:23 +0100

Hi Arthur,

Thank you for your long and considered note, this is valuable and appreciated feedback. The challenge we are facing is how to communicate our straight values in a way that doesn't sound diluted or empty. It is all too common for companies to claim to be many things nowadays, without conviction.

It is certainly not our intension to alienate or offend our clients, particularly our corporate customers from whom we have fought hard to earn trust. And we are certainly not on a path to shock marketing of any kind simply to gain notoriety.

You will note we have simplified the header and remove the slogan from the 'logged in' state of the interface, so in normal admin situations you and your colleagues will not see it. We have also toned down the logo itself to reflect the seriousness in which we make the statement. However, this is all an evolution, and things will continue to change.

What do you think would convey the authenticity and values of Gandi in a way that was punchy and meaningful?

Joe

Gandi V3.0.0.1: Onwards and upwards! - tony

tony — Tue, 19 Jan 2010 11:47:08 +0100

plz check domain export page:
https://www.gandi.net/admin/domain/...
gives
Not Found

The requested URL /admin/domain/csv_export was not found on this server.
Apache/2.2.9 (Debian) mod_ssl/2.2.9 OpenSSL/0.9.8g mod_perl/2.0.4 Perl/v5.10.0 Server at www.gandi.net Port 443

Gandi V3.0.0 : A new hope - Arthur H.

Arthur H. — Tue, 19 Jan 2010 05:48:39 +0100

I can understand the underlying sentiment behind your new, prominently displayed, declaration of `No B.S.`. I am a refugee from godaddy. I ran from that company for two reasons. Primarily, I left because of the tons of problems that I have had with their services over the years. However, I also left because godaddy's completely over the top (edgy, controversial) corporate image was not one that I wanted to be associated with in any way, shape, or form.

Gandi.net was the anti godaddy. Gandi is professional, straight-forward, and clean. As a professional working in a professional industry, I have felt confident recommending Gandi to numerous colleagues.

I was totally and completely shocked when I first saw the new "declaration" as part of the Gandi redesign. I am a professional, and I work in a professional industry. I ran from godaddy in part because it cultivated a crass, immature, and unprofessional corporate image. Now I see that Gandi is sliding in that same direction.

I was scheduled to do a presentation on integrating Gandi's internet services into the business that I work for. How am I supposed to do that now? I am actually relieved that I saw this change before the presentation. It would have been extremely embarrassing to encounter this crude declaration in a presentation in front of executive management.

I understand that this is a product of a reasoned and thoughtful process within your company. However, I want to communicate to you that there is very little possibility of acquiring corporate clients with this declaration so clearly visible on your homepage. to be entirely honest with you, I have never seen that before on a non-hacked internet page for *any* company and I have been around the web for a long time (online since before the web was cool actually, anyone else remember Bulletin Board Systems???).

Look, I understand that this is your company motto and that you are proud of it. You should be proud of your image, Gandi.net is a straight shooter. The problem is that the phrase "No Bull****" is not professional and carries an extremely negative connotation across cultural lines.

Telling someone that you are "Blunt but honest" is nice, but that will not be enough to address the concerns of those that see this. However, you are not communicating integrity by putting what most would consider to be a crude phrase in a plainly visible location on your front page.

I understand that, from a marketing perspective, you are probably trying to attract additional clients with the new look and this edgier slogan. However, you are needlessly alienating clients and prospective clients with this move. Not everyone shares the same cultural values and views, and - like it or not - there are people that will refuse to accept Gandi as a professional company with integrity once they see your front page. Why not just continue to offer the same exemplary level of service and replace the phrase with something else - something that will not alienate people?

Please note that other companies that: "deliver what they say, clean up if they don't, be honest and transparent and sometimes this means you won't like what they say. But have relationships of 'mutual respect'" do not seem to feature profanity prominently displayed on their home pages.

Look you guys run a tight shop here, and your company has delivered exemplary levels of service to me and those that I have refereed to Gandi in the past. It saddens me that I will not be able to refer people to this site. Put it on your about us page if you must have it, but please, Please, PLEASE remove it off the front page.

Thank You.

Gandi V3.0.0.1: Onwards and upwards! - Josh

Josh — Tue, 19 Jan 2010 01:39:04 +0100

I saw via a previous news item (http://www.gandi.net/news/en/2010-0...) that you now use 64-bit Xen. Do you support 64-bit kernels, and thus 64-bit userspace? I'd love to run a 64-bit Debian userspace on my server, primarily for simplicity of administration: if I want to use my laptop to compile a program or package for my server, I currently use a 32-bit chroot on my laptop. (Compiling on the server doesn't always prove convenient; for instance, I'd prefer not to put a full Haskell development environment on my server. )

Gandi V3.0.0.1: Onwards and upwards! - Josh

Josh — Tue, 19 Jan 2010 01:04:31 +0100

Confirming that: the homepage at http://en.gandi.net still uses the previous style for the tagline.

Gandi V3.0.0.1: Onwards and upwards! - Josh

Josh — Tue, 19 Jan 2010 01:03:00 +0100

Bug report: I went to the support section, and it still has the new tagline in the less professional style.

More specifically, it looks like http://www.gandi.net/static/imagesv... has the new style, while http://en.gandi.net/static/imagesv3... still has the old style.

Gandi V3.0.0.1: Onwards and upwards! - Ryan (Gandi)

Ryan (Gandi) — Mon, 18 Jan 2010 21:41:47 +0100

@John, thanks for noticing that!: my bad. It was from Gandi V2 when that link did go to the prices page, but I missed updating that link. I just changed the text to remove the reference to the prices and it will be updated when they do the next reload of the page. As Joe mentioned, you can get to the prices directly from the Domains page (via the link under the list of extensions on the right of the page) or at http://www.gandi.net/domain/price/i...

Gandi V3.0.0 : A new hope - Wendy(Gandi)

Wendy(Gandi) — Mon, 18 Jan 2010 19:21:17 +0100

Hi thanks to everyone for their feedback and joining in the debate. We're just glad you feel able to say what you think and bluntly! We are listening and as you'll have already seen we are iterating what we do in response but without compromising our values.

We are a diverse team at Gandi. We're from the UK, France and US. We're both male and female, old and young with entrepreneurial and corporate backgrounds. And as you can imagine we strongly debated using 'No Bullshit' as our strapline. We felt and still do that it sums up our values clearly. We will deliver what we say, clean up if we don't, be honest and transparent and sometimes this means you won't like what we say. But it will be a relationship of 'mutual respect'.

It's not a joke, we take it seriously. For those worried about showing this site to their CEO's, compliance, lawyers or mothers just tell them we're blunt but honest and will look after their domains, cloud hosting and websites with the integrity this implies.

Let's see what happens, we're still listening ....

Gandi V3.0.0.1: Onwards and upwards! - Joe (Gandi)

Joe (Gandi) — Mon, 18 Jan 2010 19:05:35 +0100

@John - The footer at the bottom of the page has a 'price list' link in the domains section. Also if you click on the domains section http://www.gandi.net/domain/ the break out box on the right has a list of extensions and prices. We're certainly not trying to be misleading, and I hope this makes it clearer, but I'll pass on the feedback to the team. Thanks,

Joe

Gandi V3.0.0.1: Onwards and upwards! - Michael

Michael — Mon, 18 Jan 2010 18:29:29 +0100

Great revisions and fixes! Keep up the excellent work.

Gandi V3.0.0.1: Onwards and upwards! - John

John — Mon, 18 Jan 2010 17:59:19 +0100

A suggestion:

Your homepage focuses on domain registration but gives no link to your rates. It does include a link marked "All Services and Rates" which takes us to http://www.gandi.net/domain/details... but that page doesn't have the rates and it doesn't have a link to the rates.

(Um, I hope this isn't creeping bullshit. )

Customer satisfaction index at Gandi - Vince

Vince — Mon, 18 Jan 2010 16:56:08 +0100

I really support Gandi policy, ethics and I'm supporting you. But I've to agree with Sebastiano's post. I have the same bad experience.

I suggest to:
- improve details on errors and processes states. For example. Right now I've a domain registration pending that failed couse owner's contact information. Which information? I checked all information and it seems ok.
- improve support ticket system. I can't follow the comunications with you.. The time you get to answer. The old tickets/requests.. etc..
- create some kind of real time support. Live chat is the best I think.

Sorry to say that if everything stay this way I'm not going to spread anymore your services to people in Italy and Brazil as I did until now. And I'm thinking on moving too..

Greetings!
Vince

IPv6 for Gandi (coming soon!) - keitai

keitai — Mon, 18 Jan 2010 10:28:23 +0100

Any updates? Where can one sign up for the public beta?

Gandi V3.0.0 : A new hope - Stephan

Stephan — Sun, 17 Jan 2010 10:13:14 +0100

Collin Allen : Would you marry me ? ;D

Gandi V3.0.0 : A new hope - Walter Ian Kaye

Walter Ian Kaye — Sun, 17 Jan 2010 08:39:59 +0100

PS. As long as you have date formatting options, how about an ISO date format option? YYYY-MM-DD. That's what I use mostly, and it's unambiguous.

Gandi V3.0.0 : A new hope - Walter Ian Kaye

Walter Ian Kaye — Sun, 17 Jan 2010 08:34:26 +0100

Offensive tagline. Do NOT use the word "shit" -- either Bull, Bull****, or B.S. (I prefer just "bull").
Count me amongst those who were *physically* shocked and shaking fearing that the site had been hacked. Do you really want to scare the "shit" out of your customers? Because that is what you are doing when you post that vulgarity on your home page. It's been 20 minutes and my body is still malfunctioning. Thanks a lot. Ugh. That was very callous of you to have 4-letter-word cussing on your home page. I am not amused. And I *cannot* recommend this site to anyone so long as that vulgarity is there. C'est impossible! I would never subject any friend to cussing.

Now as to the page design, it is a severe pain. The old site was already too wide for my preferred window size (512px, btw), and this new one is significantly wider. Ergonomic? NO! That is not ergonomic. The text entry box at the bottom of this page is wider than my window. Very unprofessional UI design. Oh, and the font on the domain control panel is too large. And hey, what happened to the DNS hover on the domain list? It's gone missing. Please restore it.

This 3.0.0 design is ridiculous. Sorry, but it is. C'est tres mal.

I do not want to be cussed at.
I want pages that fit in my preferred browser window width, whatever that may be.
I want font sizes that match my browser preferences, not artificially magnified ones. These giant fonts hurt my eyes and waste space.

thank you.

Gandi V3.0.0 : A new hope - John

John — Sun, 17 Jan 2010 07:15:03 +0100

As a slight improvement over your "No Bullshit" slogan, may I suggest:

"We reek of integrity."

Gandi V3.0.0 : A new hope - Collin Allen

Collin Allen — Sun, 17 Jan 2010 03:27:52 +0100

I love it! I recently switched from GoDaddy to Gandi solely based on the now-prominently-displayed "No Bullshit" policy. When you're basically the only domain registrar on the internet that doesn't nickel and dime customers to death, I think it's appropriate to tout that in a bold way. I'm willing to pay a little bit more for each domain to not be harassed by unnecessary add-ons and upsells during the checkout process. The nice new design is just an added plus. Keep up the great work.

Gandi V3.0.0 : A new hope - Brendan

Brendan — Sat, 16 Jan 2010 16:10:32 +0100

I see you changed the style of the tagline, which at least looks better. But I still prefer the previous design, and still do not like the tag line. As said above it gives the wrong impression of Gandi, I like Gandi but you are not helping yourselves by chosing the that tagline as it will put off a significant amount of people. I guess what I fail to understand the need for the change from the old, where you sales dropping or something?

Gandi V3.0.0 : A new hope - richardp

richardp — Sat, 16 Jan 2010 04:21:50 +0100

The bullshit tagline is hopelessly unprofessional, and this shows a profound lack of understanding of the cultural significance of that word outside your European, male-dominated, young internet-professional circle. Maybe your team thinks it's cool, but your team is not a representative sample of users.

I have clients who use this site. Many of them will be offended by the tone and the vocabulary used. Let's be very clear here - you cannot use the word "bullshit" in a professional context in north America, unless you're marketing to 15 year-olds.

This is a serious mis-step from a company I respect. I'd like to stress that I am not personally offended by the word, but my clients will be. It sends entirely the wrong message. So please, I and my clients are looking for a professional domain registrar - something that you appeared to be before you started using the bullshit tagline.

Gandi V3.0.0 : A new hope - manu

manu — Sat, 16 Jan 2010 00:27:47 +0100

mmm....1st login ..back to gandi was a huge shock..
Personnaly the design looks less professional than previoulsy...the global feeling I mean.
My 1st impression was.."this website has a prob".."do I am on the right gandi ?"...."mm..looks childish style"
I prefer the older version.
But, we are learning with mistakes, I guess

Gandi V3.0.0 : A new hope - Steven

Steven — Fri, 15 Jan 2010 20:40:30 +0100

wow ... good jobs guys! VERY nice!

Gandi V3.0.0 : A new hope - Brendan

Brendan — Fri, 15 Jan 2010 16:52:08 +0100

I can't say I like the new design or tagline. My first impression was also that the site had been partly hacked, I loved the previous design. Was clean and very useable. I’ve had a number of minor issues but have also liked the way gandi has operated since first using it 2002. I can’t say I will continue to use gandi with the current change as it just makes me cringe. If as you say its popular and works well I will be happy for gandi but I think a lot of people like above and myself will not continue to use your services, which would be a shame as it’s not the services at fault.

Gandi V3.0.0 : A new hope - Joe (Gandi)

Joe (Gandi) — Fri, 15 Jan 2010 16:36:55 +0100

Hi Michael,

Thank you for a very well considered comment. We certainly appreciate your views, and those of all the customers that have commented. We are most heartened by the fact that people appreciate where we are coming from, and agree the values we are trying to communicate, though not always in the way we have expressed in its current form. We are gathering feedback from a variety of channels, both in UK, US, France and others, from blogs, tweets, emails and customer support. So we are listening and appreciate you taking the time to let us know.

This discussion and debate would not be possible without our customers taking part and we value that very much. Many thanks,

Joe

Customer satisfaction index at Gandi - Sebastiano

Sebastiano — Fri, 15 Jan 2010 15:27:41 +0100

I have been trying to transfer some domain names from another registrar to Gandi. The procedure mysteriously fails, but that's not the point. Your system to get support, sending mail only through the form, getting at least two useless automated responses, and not being able to follow up by replying to your (inconclusive) messages, and the fact that you do not allow phone calls, is driving me nuts. As I wrote this morning, I will change registrar, and bring the domain names from all my accounts to somebody who deserves my business. You don't want to talk to me and make it impossible to communicate with you? I will take my business elsewhere.

Gandi V3.0.0 : A new hope - Michael

Michael — Fri, 15 Jan 2010 14:56:49 +0100

Hi,
I'm almost a customer (waiting on a mailed credit card) so I literally have no experience with you guys besides your website, but from my time exploring your company and services for the past couple months, I'd like to put in my two cents regarding the website redesign.

For me, what drew me to your site was not that it was 'no bullshit', but that it was professional (and looked professional, i.e. one unifying color scheme), was ethical (i.e. supported many important causes, some of which I hadn't even heard about previously), and did not rely on any marketing or affiliate programs to spread the site. I heard about it from word of mouth (as is your guys' intention), and the second I hit your old site I was like 'wow, this is the one'. When I explored the list of the causes you support, and saw your responsiveness and openness to your customers, I really couldn't believe my luck.

Regarding the redesign, the 'no bullshit' graffiti tagline isn't really something that helps; in fact, it has the opposite effect of immediately making someone unfamiliar with your company suspicious. Partly it is because it is something that you'd see on GoDaddy or similar sites ("Most Edgy!", "GoDaddy Babes!", in faux-graffiti). Partly it is because you are taking an attribute that customers assign to your company (that it is no bullshit) and then marketing that attribute. This would be equivalent to Google on their main page having 'trustworthy' written under the 'Google' or Apple having 'stylish' written in Papyrus as their trademark under their brand name. This is marketing itself (as #36 notes), and it is 'bullshit' in the sense that it's unnecessary filler from the actual information you already provide about the company and its services (which in themselves describes your company as 'no bullshit', but without so many (marketing) words).

Seeing some of the other comments (knowing that they are not representative of your customer base), I would perhaps even make the leap and say that your primary selling point is not that you are 'no bullshit', but rather that you are 'professional', and that your 'no bullshit' factor is in fact a subset of your professionalism.

I have no plans on changing my desire to sign up for your guys' services, just thought you'd be interested in a not-yet-customer point-of-view. The mere fact that you are open and willing to discuss these issues with your customers speaks more about your company than anything that could be written in graffiti. I just think being seen as 'professional' would make more business sense than being seen as 'alternative'.

Gandi V3.0.0 : A new hope - Ryan (Gandi)

Ryan (Gandi) — Fri, 15 Jan 2010 11:27:38 +0100

@Don : thanks for your feedback! Concerning the new date format for domain expiration dates (now in the American format), we will change this so that you can specify the format that you want ("American" or "International") in your account settings. We will start, however, by simply reverting to the "International" format: dd/mm/yyyy

Gandi V3.0.0 : A new hope - Nicolas (Gandi)

Nicolas (Gandi) — Fri, 15 Jan 2010 09:58:04 +0100

Tobias: it does indeed appear that we have some problems under Safari 4 , OS X. We are currently trying to fix this, though we have not yet had any reports of difficulties under chrome, could you please send us an mail to gandiv3@ with your version of chrome, OS... If you would like to search for a specific domain (with the extension), you can just add it in the form with the extensions that you want. Concerning the problem with wasted space, we have taken your feedback into consideration, and will release an improvement this afternoon or Monday. [edit: Ryan ;)]

Gandi V3.0.0 : A new hope - Tobias

Tobias — Fri, 15 Jan 2010 07:54:00 +0100

My opinion about the relaunch:
The No bullshit thing is the smallest problem.
The hosting share configurator is not working in chrome (and safari?) . It stays at 2 shares if I move the slider.
The color scheme on the hosting part makes it hard to read. It looks childish, like a game clan side.
If I come to Gandi to lookup a domain name I do not want to look up all "generic" or "european" domains, I want to have .com, .org or a specific country. I have to make 3 clicks until I come to a page where I can do this.
Generally the new web2.0lish layout is screen space wasted.
If I would not be already a satisfied customer and I would come to this new page, especially the hosting part, I surely would not become a new customer. It looks amateurish.
Regards

Gandi V3.0.0 : A new hope - Sam

Sam — Fri, 15 Jan 2010 07:33:40 +0100

Hi,
First congratulations on the new design and all the new upgrades. I manage over 20 domains on gandi and the company I work for manage 100s of domains else where. My boss didn't even bother looking at gandi because he stopped at the "BS" slogan and closed the browser. Regardless of your values, the slogan will end up cost you customers and business as it doesn't look professional.

With the new design, I decided to see if your hosting something I could try to manage some of my website, but the hosting section design is just wrong. The first rule in design is not to use a black background with white text (even if it looks cool) because no one can read more than a few lines before the text start bluring and mixing togather. Second, as soon as I tried to use the custom slider, I lose the page and nothing else work (IE8).

Hope this comments will be helpfull.

Gandi V3.0.0 : A new hope - Jake

Jake — Fri, 15 Jan 2010 05:40:39 +0100

Well done on the new site launch.

Did you ask a bunch of Gandi customers what they thought of your new strapline before you decided on it? In the UK, this term is offensive and you wouldn't have had to ask more than a handful of people before you saw a theme.

May I suggest you ask users for alternatives? I'll kick off...

No sweat

Gandi V3.0.0 : A new hope - ak

ak — Fri, 15 Jan 2010 03:17:56 +0100

I enjoyed the Gandi brand in part because it was a bit higher-brow. Faux-graffiti swear words really detract from that. Kind of adds some bullshit to your non-bullshit, if you dig.

Gandi V3.0.0 : A new hope - Kristen

Kristen — Fri, 15 Jan 2010 01:02:38 +0100

Take the no bullshit OFF - We refer a lot of our valued clients and potential clients to you. Also, many times we have a domain name parked until we finish our client's website and your website comes up. It is not edgy it is dumb....I could have thought of a million better taglines for you all. I am telling you - no bullshit - it is the wrong move.

Please consider this.

Thanks-
Kristen

Gandi V3.0.0 : A new hope - Guilherme

Guilherme — Thu, 14 Jan 2010 23:34:35 +0100

While I get the use of "No bullshit" as a political statement, the offending part is clearly the graffiti-like visuals of it. If you type it in proper kerned Helvetica or FF Meta, it will look much more acceptable and professional.

Gandi V3.0.0 : A new hope - Stephan

Stephan — Thu, 14 Jan 2010 23:14:42 +0100

Guys, i'm like Sami, a guy in a suit is not what I need to be convinced the company I'm dealing with is professional. Once again, you came to us because you KNOW we are serious and honest, because we have a 10 years proven track record and your experience is (normally) very positive. So I'm sure you'll manage to demonstrate to your customer how good was your move when you chose us.

Be sure we are and will be doing everything to earn his trust as hard as we did to earn yours.

Gandi V3.0.0 : A new hope - John Goerzen

John Goerzen — Thu, 14 Jan 2010 23:14:15 +0100

Another take on the "no bullshit" is very simple.

If I can't show the homepage of our domain registrar to my boss, our 70-year-old controller, then you're doing something wrong. If your website is going to be added to various corporate proxy filter lists soon, you're doing something wrong.

Again, I'm not personally offended, but it does convey a "not serious enough for business use" message.

Gandi V3.0.0 : A new hope - John Goerzen

John Goerzen — Thu, 14 Jan 2010 22:52:08 +0100

Guys, I personally appreciate the "no BS" attitude, and I agree it fits you and is cool.

But this makes the site not really work-appropriate in many cases, and I think makes you look amateurish. As one of my colleagues said, "We left GoDaddy for Gandi in part to get away from the inappropriate site."

If I wasn't already a customer, it would make me hesitate. Do I want to put something as appropriate as a domain name in the hands of a company that doesn't sound professional?

Gandi V3.0.0 : A new hope - Sami

Sami — Thu, 14 Jan 2010 21:50:58 +0100

I think Gandi is the most straight forward hosting company I've seen so far and the "no bullshit!" slogan says it all. I identify more with this than with that guy in a suit with a false smile on, in front of a rack that all other hosting companies has on their first-page to show how serious they are.

I cant honestly say that the UI by any means is the most beautiful I've seen (even tough this is a great improvement) but its functional and that's what's truly matters.

Thumbs up!

Gandi V3.0.0 : A new hope - Don

Don — Thu, 14 Jan 2010 21:23:49 +0100

Gentlemen the date structure for the domain expiry is frankly wrong. Please consider dd/mm/yy or yy/mm/dd but MM/DD/YY is silly - otherwise I like the new design.

Gandi V3.0.0 : A new hope - richard

richard — Thu, 14 Jan 2010 19:57:13 +0100

I'm glad to see that I am not the only person who cringed at the "no bullshit!" slogan.
It looks juvenile and completely destroys the Gandi corporate image; I've recommended other people to Gandi on the basis that "no, they are not the cheapest, but they're professionals."
I won't be able to do that anymore...

PS And personally, I don't like much the new design... so much space wasted on every page!

Gandi V3.0.0 : A new hope - stephan

stephan — Thu, 14 Jan 2010 12:41:28 +0100

Paolo : Even if you have been referred to us ? Or do a simple search on the website , this blog or the Web and see by yourself we are the real deal ? Don't forget our new customers only come from word of mouth since 10 years now.

Gandi V3.0.0 : A new hope - Paolo

Paolo — Thu, 14 Jan 2010 11:51:20 +0100

Gandi writes to me «We REALLY believe in being honest, ethical, and caring about our customers» ... and I really believe them However, if I came new to the company and saw the n.b slogan it would have exactly the opposite effect on me from the one intended. It is a cultural clanger (mistake) and vulgar to boot.

Gandi V3.0.0 : A new hope - stephan

stephan — Thu, 14 Jan 2010 10:32:34 +0100

I guess it's a question of perception and sensibility then. Most of our US and UK customer (expressing themselves on Twitter or other channels) are obviously more concerned and prompt to protest against companies harpooning you with tits to sell cheap domains. Just before hammering you with bad policies and hidden sales.

Don't get me wrong : I get the point on the childish side you perceived in this phrase (and I'm sorry about that), even if, like Wendy tried to explain, in the end no one phrase bluntly described our values as clearly as 'No Bullshit'. John, thanks for the idea to put it only on the homepage, we are making changes to this header so that you don't have it everywhere or have to scroll down too much. So we are listening to you guys, as always.

But allow me to say ("No Bullshit") that I'm surprised to see customers hitting so hard a company REALLY trying to behave well since 10 years while they simply don't see anything wrong in going along with others, much less concerned by ethics and honesty. As a customer, I would be much more annoyed by lots of things I see on a daily basis in those companies.

Once again, it's not the result of a trendy french alcoholic CEO as Mike implied sooner, but US and UK customers loving this way to clearly express what we stand for, in a world where everyone claims it, but nobody REALLY does it.

Hope it helps the debate, not the flames.

Hosting - server performance statistics - Angel Wilson

Angel Wilson — Thu, 14 Jan 2010 05:13:09 +0100

Wow Genius efforts and i like the server statistics which you have given in the post

Gandi V3.0.0 : A new hope - John

John — Thu, 14 Jan 2010 01:38:53 +0100

Yes, drop it. It definitely brings down what I thought was a class act. If you kept the slogan in your "About" page (even better phrasing it as "no b.s."), it would be less annoying. But having to see it on every page when I'm managing my domains is just sophomoric.

Kind of ironic, considering I joined a few weeks ago precisely because I was trying to get away from the GoDaddy approach.

Gandi V3.0.0 : A new hope - Dale

Dale — Wed, 13 Jan 2010 23:18:30 +0100

Please drop the "No Bullshit" slogan. It's embarrassing, and offensive. It reeks of a mature person trying too hard to look cool to teenagers. It says to me you're willing to wash your respectability and professionalism into the gutter and go down-market. You don't need gimmicks like this, just good prices and solid execution. Ironically you were "No Bullshit" before this. Please, listen to your customers - they're telling you they don't want this nonsense (or "bullshit").

Gandi V3.0.0 : A new hope - Dom

Dom — Wed, 13 Jan 2010 21:50:57 +0100

I would just like to add my voice to those of the dissenters. While I appreciate the sentiments that you would like to embody with the new catch phrase, to me it conveys immaturity - not a desirable characteristic for a hosting company.

Gandi V3.0.0 : A new hope - Hans

Hans — Wed, 13 Jan 2010 21:48:19 +0100

I don't mind the 'No Bullshit' slogan. The new site functionality seems to work fine.
I agree with John it looks less clean but that is due to the bad colors used. I don't like the green and blue headings.

Gandi V3.0.0 : A new hope - Joe (Gandi)

Joe (Gandi) — Wed, 13 Jan 2010 21:42:23 +0100

Thanks all for your comments. I certainly hope it doesn't become a flame war, I'm actually enjoying the debate We're also appreciative of the input from you guys, and the fact that you're passionate enough about what we do to engage with us on this.

We want this to be an adult statement in an adult world, and not a flippant childish phrase. We want to get across that sometimes you do need to take a risk to get your voice heard and convince people you mean what you say. By having this debate with you all, we hope you can understand why we're saying what we're saying, and we can learn how to refine our message so that it is heard by everyone and in the correct context.

Thanks again for your input,

Joe

Gandi V3.0.0 : A new hope - john

john — Wed, 13 Jan 2010 21:26:13 +0100

I think what bothers some people is that the site doesn't look as 'clean' as before, because it looks as if someone put a "No future" sticker on an ebony frontdoor. I guess it's slowly drifting into a "politically {correct,incorrect}" flame war which is pointless per se. The only thing I have to say is to stand up to it, because what's most important is that your customers know why they are using your services and not some other registrars. I still remember altern.org and what beliefs it carried.

Gandi V3.0.0 : A new hope - mc

mc — Wed, 13 Jan 2010 20:06:10 +0100

I'll bite one last time.

Please understand what people are trying to tell you. Objections are not based upon your choice of "bad" language, but the use of totally inappropriate and juvenile language; it's the context, not the words. Commenters are, bless them, trying to steer you away from what they see as an utter embarrassment for your own good. But, alas, you take no bullshit, because you really mean it.

C'est tout.

Gandi V3.0.0 : A new hope - Mike

Mike — Wed, 13 Jan 2010 19:55:28 +0100

Joe ..talk to you later or ( if too late ) tomorrow ..car la "on mange" it's 20.00 hrs here ..a+

Gandi V3.0.0 : A new hope - Joe (Gandi)

Joe (Gandi) — Wed, 13 Jan 2010 19:13:11 +0100

Bonsoir Mike. Thanks for getting back to us. I'm not sure 'no cobblers' would get across the same message, but I like the idea ;-).

There is certainly a difference between the 'expressiveness' of French and English text, and this is something we try to address in the English translation of the site.

In terms of the use of 'bullshit' by the French, I can assure you our team (from all over France) we're quite comfortable with the phrase. If you look on the french version of this blog and French comments on Twitter, there is wide acceptance of it. As a bilingual it would be great to have your views on both sides of the channel.

We certainly agree that actions speak louder than words and we try to live this every day. When we don't live up to this, or make mistakes we own up to them. No bullshit.

I'm intrigued that you're with godaddy as well as Gandi, as we don't tend to get customers that align to both companies views. I'd be interested in how you see the differences. Thanks,

Joe

Gandi V3.0.0 : A new hope - Wendy(Gandi)

Wendy(Gandi) — Wed, 13 Jan 2010 19:11:28 +0100

Guys, we thought long and hard about using 'No Bullshit' and in the end no one phrase bluntly described our values as clearly as 'No Bullshit'.

We also had concerns about using profanity but in the end we're not saying it as a joke or a bit of childish humour but because as a whole business we believe in delivering what we promise, being honest, transparent and taking a strong stand that these are our values. If we don't deliver this you should call us on it.

This also means we're totally prepared to have a dialogue with everyone about their concerns, listen and then respond .... even if we've upset them! Only way we'll learn too.

We get feedback from our customers who literally tell us we are a 'No Bullshit' business:

http://m.twitter.com/bleything/stat...
http://www.pubbs.net/debian/201001/...

And long may that continue ....

Gandi V3.0.0 : A new hope - Mike

Mike — Wed, 13 Jan 2010 19:09:18 +0100

BTW ..the reasons that my non dot frs are with Blue Razor are two fold ..price ..and the fact that I can phone them from France ( they don't do the stupid freephone number that only US or Canadians can call ) ..I pay the calls ..so if I need to do something and need to talk to a real person on the phone ( not "chat" in some window ) ..then I can do so ..I dont host anything with them though ..I dont like their hosting panel interface ..

Never seen their ads ..wouldn't have made any difference to me ..I go there for the service ..they were recommended to me ..I came here for the service ..Gandi was recommended to me ..

If you must have a "strap line" ? why not "your recommendation ,is our reputation" or "grown by word of mouth" etc ..or even leave it open and make it a competition to post the best ( customers point of view ) slogans ..and rotate them ..

Use the talents of your customers ..after all it's our word of mouth recommendations that grew Gandi ..like you said "we don't advertise ..our customers do it for us" ..

But "no bullshit" isn't edgy ..just tacky and would put many off sending anyone here now .

Gandi V3.0.0 : A new hope - Joe (Gandi)

Joe (Gandi) — Wed, 13 Jan 2010 18:58:21 +0100

@Srl - thanks for your considered comments. I appreciate that you have taken the time to join the debate, and that you agree with our values even if you don't agree with the way we have presented them. The problem is that so many corporate phrases nowadays are empty, 'we value our customers', 'we make ethical choices', there is very little to get people to sit up and take notice that you actually mean it. But your opinions are noted, and I appreciate the comments.

@Nathan - Thanks for your comments too. You're quite right, there are plenty of other types of 'offensive' material associated with other registrars, but of the kind that for some reason are more socially acceptable.

@Mc - Thanks for replying, without debate things don't move forward. From feedback so far some customers love it, some are less enamoured. We are interested in your comments, even if they are not in support. But again, while you may think this shows lack of judgement, I hope you do agree that the values we stand for are worth fighting for, even if you don't appreciate our vernacular.

Gandi V3.0.0 : A new hope - Mike

Mike — Wed, 13 Jan 2010 18:50:26 +0100

Joe ..bonsoir
<<The strap was actually developed by the company as a whole, including our US, British and French team members in both our London and Paris offices, so we did feel that we had a suitable cultural overview of the meaning in both languages and all territories.>>

In private or on fora isn't the same as on a company masthead ..unless you are "charlie hebdo"..
plus regards cultural differences ..
English would say "cobblers"
French would say "conneries"
Americans would say "bullshit"

French who actually say "bullshit" are either talking to Americans or '( if talking to fellow francophones ) trying to seem "branché ( and failing ) and anglophile ..
Reminds me of French news presenters getting the pronunciation wrong when interviewing US or UK movie stars at the news at 20 heures ..or the ubiquitous "arlee daveenson" that french pop stars buy to make them seem somehow American ..

I read the bit by your CEO ..<<makes me think of the interviews on France inter where some one is trying to push their book about the USA and it's culture on the basis of having been there just once or twice ..or the "experts" on US culture that are regulars on "Ce soir ( ou jamais !) ">> ..his piece is far too wordy ( verbose ) ..You want to be seen as different ? ..Then cut the verbosity ( in my experience hard for French to do ) and just get on with doing the job ..If the CEO must sound off then do it via a separate blog with another domain name like Bob Parsons does ( with whom incidentally I have 100's of dot coms and nets and orgs etc registered at the Blue Razor operation ) ..integrity is judged by what you do not what you say or what you put on your masthead or devise as a "strap line" ( BTW ..who says "strap line" these days ?..like who says "super".?.when they mean good ..outside of French who speak a little English ) ..Stop trying to be trendy ..just get on with the job ..stop trying to tell us how great and honest you are ..just show us ..
Word will get around ..that's how you built your reputation and customer base anyway ..not by having "cheesy" ( ringard ) slogans on your header..

Why did I come to Gandi originally ? ( I 've been on the web since before Gandi existed ) ..Precisely because the original gandi was the only french based place where I could register dot frs that didnt have landing page stuffed with blink tags , ani gifs , and verbose "we are the greatest - trust us - buy me buy me " ..that is typical of french advertising ..Far too many words and far too much talking and sloganising in french company advertsing ..be it on TV or the radio or the web ..

Gandi had less "pointless talk" ( what the french call "meublé" ) on the home page ..and a shorter and more honest TOS ..

Get back to that ..and you'll keep customers and grow your customer base ..Go the way of pointless slogans about how honest / ethical you are ( à la Google with "do no evil" ..ROTFAPMSL ) which convince no one ..but just look and read "tacky" and you'll lose many of those you have ..and put off new ones ..( unless you are trying only for the teenager adolescent lycéen market that want a dot me registration ) ..I'm often asked on pro fora by anglophones who I'd recommend as a French registrar / hoster ..until now I said you guys ..as long as that "no bullshit" is on your hompage ..your competitors will be getting the recommendations ..

As mc said ..lose it and we'll all pretend it never happened ..

@Mr Stephan Ramoin ..you are a good CEO ..that is a management skill set ..svp ..dont try to play designer nor write what Parisians think is trendy copy ..especially not in English ..

Gandi V3.0.0 : A new hope - mc

mc — Wed, 13 Jan 2010 18:43:20 +0100

Joe,

I think it's fair to say that it "resonates". You already have one customer, Mike, pledging to move his business elsewhere if the bullshit remains. He may be bullshitting you - or he may not. Chalk it up as someone who simply does not "get it" when/if the account is cancelled.

Personally, I think the spirit Gandi captures is primarily one of extremely poor judgment. And I sincerely doubt "no bullshit" will grow on anyone above 14, being such an established part of the gutter vernacular. But I could be wrong. Maybe your wording of values will attract customers like flies to...no bullshit?

Gandi V3.0.0 : A new hope - Nathan

Nathan — Wed, 13 Jan 2010 18:36:43 +0100

I for one don't have any problem with the new "No Bullshit" tag line. As Joe mentioned, what is it that you like about Gandi, as opposed to, say, Go Daddy <shudder>, or Dotster <cringe>? I laughed when I saw the "No Bullshit" image in the header, and thought: "I like this company, they aren't afraid to stick profanity in the header of their site." But it's not at all the fact that it's profanity that I like it, but rather the fact that it's just frank and blunt, and casts of some bullshit (yes, I said it) mask of political correctness that so many businesses cover themselves with. If someone is not going to choose Gandi solely on the basis of some word in the header of the site, then they aren't making the decision for which registrar to use based on merit. For those people, they may prefer busty women, clevage and race car drivers over at Go Daddy.

Nathan

Gandi V3.0.0 : A new hope - Srl

Srl — Wed, 13 Jan 2010 18:23:01 +0100

I also have to agree that the new slogan is crass. It's not polite/business appropriate speech. I chose gandi nine years ago for some domains because of the high level and quality of service- recently, i've been moving all of my other domains to gandi because of problems elsewhere, and I have thought about recommending it, but I definitely would hesitate to recommend it due to the slogan. It's not a site I feel as comfortable visiting.

I sort of understand what you are trying to convey. But, you should be able to convey it without stooping to using a crude reference. Instead of needing such a slogan, why not say 'Why choose Gandi?' with the answer that, you can ask our customers, who will agree that Gandi is:

"… blunt, straight forward and deliver what we promise…
* We are honest about what we do; we will be straightforward in how we deal with you.
* We will not exaggerate or over complicate things.
* We will give you what we promise to give you.
* If we make mistakes we will apologise and make good.
* If we’re ever hypocritical we will hold our hands up and clean up.
* We will listen to you and be honest in our reply, even if it means you won’t always like what we say.
* We expect you to treat us the same way. "

Thank you.
Gandi.net user since 2001

Gandi V3.0.0 : A new hope - whatever

whatever — Wed, 13 Jan 2010 18:19:09 +0100

As already said by #4, #5 and #6, it's about time to move to V3.0.1 without that lame "no bs". What were you thinking?!

Gandi V3.0.0 : A new hope - Joe (Gandi)

Joe (Gandi) — Wed, 13 Jan 2010 18:02:48 +0100

Hi guys,

Thanks for your comments and I’m sorry to hear that the ‘no bullshit’ statement doesn’t resonate with you. The strap was actually developed by the company as a whole, including our US, British and French team members in both our London and Paris offices, so we did feel that we had a suitable cultural overview of the meaning in both languages and all territories.

The phrase has actually been used by many of our customers on blogs, forums and twitter to describe how they feel about Gandi’s approach in the domain name market, which is a market that clearly has a history of some ‘grey’ practices and is often used by companies as a means of selling additional products, and not simply focusing on the quality of the domain name as a product in its own right.

Gandi has always been ‘an alternative’ to some of the other providers, both literally and in spirit. We have tried to take you through our thought process behind ‘no bullshit’ at http://www.gandi.net/no-bullshit which I think gives some context. For us this is about an honesty and integrity in our communication to you, and a promise to deliver high quality products without over complicating things or trying to sell you things you don’t want.

This is the spirit that we want to capture, and something I hope you recognise in why you have used Gandi as a customer. What is it that you like about Gandi and made you choose us in the first place?

Joe

Gandi V3.0.0 : A new hope - mc

mc — Wed, 13 Jan 2010 17:33:28 +0100

I have to agree with 4 + 5 above. When I saw the faux Photoshop grafitti declaring "No bullshit", I paused for a second to wonder if the new site got hacked. It was, and still is, unbelievable. I can only suggest that you move swiftly and pretend that it never happened.

I have the same experience as Mike. Having lived half my life in the english-speaking world, I am quite familiar with the totally inappropriate use of "jargon". This edgy slogan of dripping paint (look, ma) would come across as pretentious bullshit on the blog of an opinionated teenager. Imagine what it does for your corporate image...

Gandi V3.0.0 : A new hope - Mike

Mike — Wed, 13 Jan 2010 16:51:59 +0100

Agreed the "no bullshit" is crass and a weak attempt at being "edgy" ..no doubt someone on the French side of Gandi thought of "pas de blah blah" ..and then decided that it translates as "no bullshit" ( it doesn't ) and that it would look "branché" en Anglais ..it doesn't ..it just looks cheap, nasty, inept, ridiculous, pretentious ..as does most English slang when used by people who don't actually understand the context in which the words should/should not be /are used ..( the same applies to English who use French "argot" inaccurately ..looks ringard et nul ) ..

Corporate slogans are no longer the flavour of the month in the English speaking world ..inspite of what you may have been led to believe by watching French TV ..

Lose the "no bullshit" or lose customers ..if it is there when I next renew or when I next wish to register a dot FR ..I'll be transfering domains out and recommending to others to do the same ..

Ps.I live in France and have done so for the last 20 years ..English is my maternal language and my French is totally fluent ..donc "no bullshit" c'est ringard et nul !! Laisser tomber ..!!

That apart the gandi service is fine ..but the "no bullshit" is a dealbreaker ..and looks very unprofessional ..would you put "pas d'emmerdements" ou "sans emmerdement" ou "sans raconter des conneries" ? (the latter is much closer to the contextual translation of "no bullshit" ) ..No ..you wouldn't ..? Thought not ..

Get rid of it ..( hopefully you didn't actually try to trademark it or ask for it as marque deposé ..inspite of the TM )..adolescent humour and being a major registrar don't mix well ..save playground slogans for your teenagers "manif" tee shirts ..

Gandi V3.0.0 : A new hope - David

David — Wed, 13 Jan 2010 15:22:26 +0100

The new site is a welcome change except for the 'No Bullshit' branding which is frankly awful and tasteless.

For some it may be deterrent and for others unsavoury.? It may also stop the site being accessible behind some corporate firewall/filters.

Is it really necessary?

Hosting - server performance statistics - Alex Scheman

Alex Scheman — Wed, 13 Jan 2010 13:20:03 +0100

Useful tool for checking Server Traffic and all

Gandi V3.0.0 : A new hope - Joe (Gandi)

Joe (Gandi) — Wed, 13 Jan 2010 11:37:30 +0100

Hi Rob,

Do you mean the -Gandi text that is in the field by default?

I'll pass that comment on, I believe it used to delete it when you entered that text box. Thanks,

Joe

Gandi V3.0.0 : A new hope - olivM

olivM — Wed, 13 Jan 2010 10:56:17 +0100

A New Hope : c'est l'épisode IV ... ( donc ca aurait ce titre aurait été mieux adapté pour la version 4.0 )

Gandi V3.0.0 : A new hope - Rob...

Rob... — Wed, 13 Jan 2010 10:48:48 +0100

Nice upgrade! Well done

Could you remove the text you put in the "handle" field though so that auto-fill works better?

Regards,

Rob...

Your server on IPv6? - Arjan

Arjan — Wed, 13 Jan 2010 10:15:35 +0100

Personally, I would be for routing just one IPv6 address (more on demand) to a server, the fact that we have an immense amount of available space does not warrant getting sloppy with it. After all, there's plenty of IPv4 space that is unused, but assigned to big companies, who - in the early days - requested and got /8 blocks assigned to them. (which they hardly use)

Hosting - server performance statistics - James Ferguson

James Ferguson — Tue, 12 Jan 2010 06:21:50 +0100

Hi,

Excellent tool to check hosting server activity. Thanks for sharing.

How to turn your website into a "Web Infrastructure" - Movie

Movie — Sun, 10 Jan 2010 09:45:23 +0100

What is "LAMP"?

An active new year! - cww

cww — Thu, 07 Jan 2010 22:32:43 +0100

Nicolas & Stephan: Thank you. I'm looking forward to it!

An active new year! - stephan

stephan — Wed, 06 Jan 2010 15:37:04 +0100

Anonymous : We'll definitely have a beta test period for adventurous technical users We're geeks, remember ?

An active new year! - Anonymous

Anonymous — Wed, 06 Jan 2010 08:58:28 +0100

@Nicolas: Awesome! Count me as another customer who would love to switch to the US datacenter to get lower latency. With the transatlantic latency removed, I could actually use VoIP with my Gandi server.

Do you plan to beta test the US datacenter first for adventurous technical users, or just get it to the full ready-for-public-use state before people start using it?

An active new year! - Nicolas (gandi)

Nicolas (gandi) — Tue, 05 Jan 2010 22:06:31 +0100

Cww: thxs. It's planified for this year. We will add first some features we concider as mandatory before and next open several datacenters outside France and Europe. Négociations are already ongoing.

An active new year! - cww

cww — Tue, 05 Jan 2010 20:35:49 +0100

Gandi is one of the most affordable, flexible, and stable hosting platforms I've seen (notwithstanding the filer failures that occured when the VPS system was young ). I continue to use Gandi VPSes for parts of my platform that can tolerate high latency; e.g. email and database backups. However, as a customer in the USA, that's about all I can do without having to take the transatlantic lag into account.

Does Gandi have any plans to build a data center for VPS services in the United States or Canada any time soon?

Why domain name services are not all equal - منتدى

منتدى — Sat, 26 Dec 2009 04:57:11 +0100

Hi Joe, thanks for your very kind comments (and great name). It almost looks like I've written this myself!

Anyway, thanks again, and we hope to continue to bring you and your clients great products and services for many years to come. Take care,

Launch of the server monitoring and response service! - hagel IT-Service Hamburg

hagel IT-Service Hamburg — Sat, 19 Dec 2009 17:35:27 +0100

Thanks for the monitoring!

Domain name transfer price reductions only at Gandi! - Nicolas (Gandi)

Nicolas (Gandi) — Thu, 10 Dec 2009 11:44:43 +0100

Ceriel: promos we offer are often promos given by Registries. On what we currently work, long terms customers should be happy in december/early january

Domain name transfer price reductions only at Gandi! - Ceriel @Vakantieland.nl

Ceriel @Vakantieland.nl — Mon, 07 Dec 2009 17:37:48 +0100

Long time low pricing is preferred over promotional prices.

Gandi, please differentiate yourself from the others in not providing promos, or when you can't refuse promos, also make your long term customers happy (especially in the december month).

The current way, loyal customers become disappointed in Gandi.

Why domain name services are not all equal - watches

watches — Tue, 01 Dec 2009 01:42:05 +0100

I can no longer use Gandi for various reasons, and finding a decent alternative is proving quite difficult.x1201

Your first monthly share 100% refundable! Money back whether you like it or not ;-) - Joe (Gandi)

Joe (Gandi) — Thu, 26 Nov 2009 16:56:57 +0100

Hi guys,

Just to be clear this is for monthly shares only, not annual shares. So sorry if this was unclear, but if you contact customer support I'm sure they'll give you something nice anyway

Joe

Gandiblog Incident - dny

dny — Tue, 24 Nov 2009 06:04:03 +0100

more plugins please.
especially this one:
http://plugins.dotaddict.org/dc2/de...

tnx!