Gandi Bar - Your server for free this summer! - Comments

Your server for free this summer! - dasein

dasein — Fri, 03 Jul 2009 22:08:02 +0200

After the outage this week that should not have happened had your hosting infrastructure in fact been set up as you claim on the site (e.g. redundancy, etc), this offer is empty for me. I could care less about a €2/month reduction. I want reliability.

Your server for free this summer! - Joe (Gandi)

Joe (Gandi) — Tue, 30 Jun 2009 13:49:42 +0200

Hi Anonymous,

There's no way to do this via the interface, but we can do it as a support request. So if you submit a ticket from the account that currently owns the server and tell us which user you want it transferred to then we can take care of it for you. I hope that helps,

Joe

Your server for free this summer! - Anonymous

Anonymous — Tue, 30 Jun 2009 11:34:42 +0200

A related question:

How does one transfer a server from one Gandi account to another, with no interruption in service? I don't see any option for a change in ownership.

Your server for free this summer! - Joe (Gandi)

Joe (Gandi) — Mon, 29 Jun 2009 10:53:58 +0200

Hi mc,

Good point, I can see how this is confusing, but it does actually work without any hiccups! If you buy a new annual share, this adds to your 'share quota', e.g. increases from 1 to 2 for example. If you then cancel your monthly server, this then reduces your quota back from 2 to 1.

At any time your live server will check how many shares its using against your quota and provided it has enough it will run perfectly normally. So if you have a 1 share server, then it will continue to run at all times during this change. You will have simply moved from having a 1 share quota based on a monthly plan, to a 1 share quota based on an annual plan. And we'll stop billing you for the monthly share as soon as you cancel it.

But I can see how this is not immediately obvious and I'll pass on the comments. I hope that helps,

Joe

Your server for free this summer! - mc

mc — Fri, 26 Jun 2009 10:37:54 +0200

It would be helpful if one could simply extend monthly payments to a year and thus convert existing and presumably live shares to annual shares.

The way I understand it at the moment is that special, annual shares must first be purchased in addition to current shares, current servers then migrated to new annual shares and old shares deleted.

I may have misunderstood this procedure, but it's frankly what has stopped me from impulsively paying a year in advance. Well, that laziness and the wildly fluctuating exchange rates that could eat up a two month saving over the course of a year.

If you had put in a simple conversion option for annual shares under the monthly renew procedure, mentioning the savings, it would certainly have sold me the annual shares when they first became an option.