Gandi Bar - Gandi V2.0 : Feedback ! - Comments

Gandi V2.0 : Feedback ! - Nico (Gandi)

Nico (Gandi) — Tue, 19 Dec 2006 12:08:20 +0100

Please contact us per mail with further details.

Gandi V2.0 : Feedback ! - N

Tue, 19 Dec 2006 11:16:28 +0100

Why are all owner details totally worng for all my domains. They seem to show one or two clients emails of other domains under my control. This is very bad. I cannot change owner details withouth the request email going to the totally wrong client.

Gandi V2.0 : Feedback ! - John

John — Sat, 05 Aug 2006 21:22:05 +0200

Can't login. It says invalid handle/password. Please help. Email me.

Gandi V2.0 : Feedback ! - Alexandre

Alexandre — Wed, 26 Jul 2006 07:09:51 +0200

Much better than V1, but that wasn't hard. The thing is - it's pretty good in absolute terms! Thanks. Keep at it.

Gandi V2.0 : Feedback ! - DC

DC — Sun, 02 Jul 2006 14:47:19 +0200

I came to see this a few weeks ago, and it looked fine. Then I just came today to guy several domains and it is terrible! I cannot get ENGLISH pages to come up anywhere except here! Not even links on the main page for the english versions. I am using NetScape/Mozilla.

Gandi V2.0 : Feedback ! - jj

jj — Wed, 28 Jun 2006 01:15:04 +0200

i've been with gandi for a long time too, but now, i'm not so sure.

i think the price is maybe too high, and i'm having problems, too - slow turn-around on email supports, occasional many hour or day delays of emails, and problems changing my adminstrative contact info.

but the biggest question is this: will CATCH-ALL email forwarding be enabled soon? otherwise, i really will have to leave gandi

the new look is good, but i did find a few big bugs - good luck gandi. why not lower the price, too?

Gandi V2.0 : Feedback ! - Justin

Justin — Fri, 23 Jun 2006 18:35:43 +0200

I just logged in to Gandi for the first time since the update and must say that I'm very impressed! Way to go and keep up the good work.

Gandi V2.0 : Feedback ! - davidlw

davidlw — Wed, 21 Jun 2006 10:29:16 +0200

We have decided to move all our domains away from Gandi. Their customer service doesn't. Just too much going wrong at critical moments and no help, it simply doesn't inspire confidence.

Gandi V2.0 : Feedback ! - davidlw

davidlw — Mon, 19 Jun 2006 17:50:56 +0200

When will the pro site be up and running? We have domains expiring but are unable to credit our account.

Gandi V2.0 : Feedback ! - Stephanie Booth

Stephanie Booth — Sun, 18 Jun 2006 08:57:30 +0200

It took me some time to remember my password, and I clicked on the login problems link and asked that it be resent to me. I didn't get any confirmation, just a note saying I needed to be logged in to view this page. A bit ironic -- if I'm asking for my password to be sent to me I'm clearly not logged in!

Aside from that, really pretty design, I love it. Haven't tried doing anything yet, but looking forward to it!

Gandi V2.0 : Feedback ! - radiospark

radiospark — Wed, 14 Jun 2006 14:39:08 +0200

Very nice. Much better looking than the old site. Somebody gave a little more thought to design. Wish my site looked as good. Speed of your site is fine.

Gandi V2.0 : Feedback ! - lsalle

lsalle — Mon, 12 Jun 2006 12:31:01 +0200

One problem: The invoices produced by your web site use a lot of background color which do not render well when printed on my laser b&w printer. Most notably the "price Incl. tax" line is nearly unreadable.

Gandi V2.0 : Feedback ! - stephan

stephan — Sun, 11 Jun 2006 20:43:21 +0200

Doug K : Please feel free to inform us on the indicated addresses.

Yevgeny : Thanks for your support.

Gandi V2.0 : Feedback ! - Doug K

Doug K — Fri, 09 Jun 2006 18:30:18 +0200

Just noticed that a minor fix is needed to retain preference selected in the dropdown list for "number of domain names per page" on the control pannel.

Should I be emailing gandi staff regarding any issues with the site, or should i post here in the comments?

Gandi V2.0 : Feedback ! - Yevgeny Pechenezhsky

Yevgeny Pechenezhsky — Thu, 08 Jun 2006 22:25:18 +0200

The new standards-compliant design is an elegant touch on an already great core service. There are many domestic registrars here in the United States, but I have and will continue using Gandi because it is clean, easy, and reliable. Keep up the good work people!

Gandi V2.0 : Feedback ! - Stephan

Stephan — Thu, 08 Jun 2006 21:26:29 +0200

Oh, and we apologize for the ones who posted last week end, but we were focusing on fixing the issues, everything "big" (as you have noticed) has been adressed last past days.

Once again, sorry for the inconvenience, please do not hesitate to drop me an email to keep me posted on your status. This isn't a game, this is business, even if we put a little bit more than usual in it

Gandi V2.0 : Feedback ! - Stephan

Stephan — Thu, 08 Jun 2006 21:19:40 +0200

Doug K : Please, keep me posted. I'll appreciate your feedback, as we share exactly the same concerns. I hope you have noticed we do have an english website as well (top right flag).

Gandi V2.0 : Feedback ! - Doug K

Doug K — Thu, 08 Jun 2006 19:42:21 +0200

Five years ago I chose Gandi because of it's liberal contract / domain policy terms and excellent price for registration (at the time). Not speaking French made it a little difficult to navigate the site, but once I figured it out I found it a little clunky but straight forward and to-the-point which I have come to appreciate.

I have not tried to use the new site, except to look at the current contract terms, which I found in about 3 clicks (the link on the FAQ page).

I appreciate the site redesign, but I may change my opinion after trying to actually accomplish something. It is important to me to have transparency into a company and this blog helps me get an idea who is behind the curtain and also how some of the other customers feel about Gandi. This is valuable to me, but tops on my list are the terms and contract and the ability to get to my information and do the work I need to do on the site.

A big plus is the ability to subscribe to the RSS feed here to be (hopefully) notified of any important changes to your site or to the terms and conditions of the contract.

Now if the site works as good as it looks I will be happy. I'll post on that after I have used it for some time.

Cheers.

Gandi V2.0 : Feedback ! - Douglas

Douglas — Thu, 08 Jun 2006 17:48:20 +0200

Congratulations!

The design of the new website looks great, and it has become more usable (as opposed to many other "redesigned" websites which get Flashier and unusable...).

Keep up the good work!

-- MS493-GANDI

Gandi V2.0 : Feedback ! - stephan

stephan — Thu, 08 Jun 2006 09:51:46 +0200

Unisol, I'm starting to believe nothing will please you today (cf your other post). This time it's the UI, and you are among the 1% who are complaining about the new design ...

This said, we'll definitely review the contrast, because on some parts it could be better, but overall the feedback is massively positive.