Gandi Bar - Incident that occurred on Monday, January 22 - Comments

Incident that occurred on Monday, January 22 - Ryan

Ryan — Fri, 09 Mar 2007 10:31:20 +0100

Hej Roberto,

Vi hade ett litet problem med vår databas mellan kl 9 och kl 10, men allt är
tilbake til normalt.

Mer informatijon om problemet får du på disse sider: http://www.gandibar.net/post/2007/0...

Incident that occurred on Monday, January 22 - Roberto

Roberto — Thu, 08 Mar 2007 09:46:35 +0100

None of my webbsites function, it seems that the redirections do not function.
venezuelamia.info
asve.info
datateknikservice.com

Please help me to restore these functions..
Thanks

Incident that occurred on Monday, January 22 - Enz

Enz — Fri, 26 Jan 2007 16:50:16 +0100

The force is strong in you...

Big Cheers to your tech Jedis!!

Enz

Incident that occurred on Monday, January 22 - Ryan

Ryan — Fri, 26 Jan 2007 05:53:56 +0100

Hi Enz,

We are in the process of looking at what may be causing your forwarding to not work. It is not related to the "incident", because that has been fixed, however.

So far, my guess is that it has something to do with the way your host's site takes the URL information, since your forwarding is correctly configured, but right now we are in the middle of an investigation surrounding your case - which is unique - and you will be getting a "real" answer hopefully by this morning.

The silence on our part in reply to your support mail, is not neglect, but it is because I want to reply with a solution and not an excuse...

UPDATE: We have identified the source of the issue, Enz. It was related to the special nature of .name domain names when, like yours, they are already subdomains (something-dot-something-dot-name). Our tech Jedi have fixed the bug and as a result your site is forwarding perfectly now.

Incident that occurred on Monday, January 22 - Enz

Enz — Thu, 25 Jan 2007 17:24:06 +0100

I don't know if I am part of the 3% of customer affected (I'm sure there is a problem with my domain that I spotted on that day anyway ); however I am quite disappointed that my support request by mail was left unanswered. I would have really appreciated receiving this kind of honest report on my mail, before arriving desperately at the Bar

Incident that occurred on Monday, January 22 - Arti

Arti — Wed, 24 Jan 2007 10:51:59 +0100

To RVB : thanx for this This is the way we're working here.

Incident that occurred on Monday, January 22 - Ryan

Ryan — Wed, 24 Jan 2007 08:17:31 +0100

Thanks for the kind words RVB!

Such incidents are always regrettable, though the positive side is that they end up leaving Gandi stronger than before they occurred!

Have fun!

Incident that occurred on Monday, January 22 - rvb

rvb — Tue, 23 Jan 2007 18:10:54 +0100

So, it was a bad day for others too... Onxxne didn't to accept my new DNS entry yesterday. I've just be able to enter it last hour :-(( So my blog about free software will wait a few hours before being tested.

To Arti : Well you've been transparent and clear on that incident, because you've explained it just after set it up back. I wouldn't agree at all if you begin with the PR, and after with the repair !!

So carry on this good work, responsible and ethical for your client and for the web community (see fight against domain abuse and spams) ! Gandi, we love you :-*