Gandi Bar - CNET: Gandi protects your domain! - Comments

CNET: Gandi protects your domain! - SR1941-GANDI

SR1941-GANDI — Wed, 07 Feb 2007 19:48:27 +0100

sam: everything is well now, thank you for your help.

CNET: Gandi protects your domain! - sam

sam — Wed, 07 Feb 2007 15:22:22 +0100

SR1941-GANDI :

Yes, the message was a little obscure There was a technical issue with the creation of the owner handle for the transfer.
We solved it and restarted the operation.
You will find a detailed answer to your other questions in the mail I sent this morning.

CNET: Gandi protects your domain! - SR1941-GANDI

SR1941-GANDI — Wed, 07 Feb 2007 08:50:13 +0100

Ryan, thank you for your answer and good to know that there'll be more support staff! The information provided in the status of the transfer is in my case not really enlightening, I guess something strange went wrong. But I hope you'll be more able to make out the cause of the error.

CNET: Gandi protects your domain! - Ryan

Ryan — Wed, 07 Feb 2007 05:27:43 +0100

Hi Pradtf: Indeed, it is very tricky! This is just the very reason why we are so very cautious...

SR1941-GANDI: I apologize for the unusual delay - we have just hired two new support staff, , so with the training and the launching of new products all at once, there is just a slight backlog. You will receive an answer this morning from me.

In the meantime (and this goes to all) in your "Orders in Progress" page, if you roll the cursor of your mouse over the Status of the transfer, you will see a full description explaining why it failed...

CNET: Gandi protects your domain! - pradtf

pradtf — Tue, 06 Feb 2007 21:42:01 +0100

this is a very clear answer to the "what would you have done" question regarding the godaddy incident.
while initially i thought that godaddy acted responsibly (i'm a godaddy customer for years, btw), i'm questioning this now.
acting on domain abuse is certainly trickier than what it appears to be to those like myself who aren't involved in the process.

CNET: Gandi protects your domain! - SR1941-GANDI

SR1941-GANDI — Tue, 06 Feb 2007 18:31:01 +0100

Also because of incidents like this, I transferred my domains to Gandi last Sunday. One of the transfers failed. I put up a support ticket (Ref438776) two days ago; and still did not get any answer from you. Needless to say, that I'm very disappointed by this slow or non existing customer service. Paying a premium on your concurrents, I expect a better service.