Gandi Bar - Gandi Hosting is now on beta testing by invitation - Comments

Gandi Hosting is now on beta testing by invitation - Jaume d'Urgell

Jaume d'Urgell — Wed, 16 Jul 2008 10:30:39 +0200

Hi!

Please, can you send me an invitation to contract one of your hosting solutions? I know about your process to improve services, but, anyway, I'm very, very interested in your offer.

Thank you in advance.

Best regards!

Gandi Hosting is now on beta testing by invitation - John Chandler

John Chandler — Tue, 17 Jun 2008 19:53:29 +0200

Thanks, Ryan. I was flying blind, which is stressful, and you have alleviated that condition. In this situation, no news is *not* good news !

Gandi Hosting is now on beta testing by invitation - Ryan (Gandi)

Ryan (Gandi) — Tue, 17 Jun 2008 10:46:31 +0200

@John: A member of Gandi's support team has just sent you a solution to your problem and an explanation.

For those of you that find yourself in a similar situation to John, I can assure you that if you have received a mail from Gandi saying that your problem is being worked on, that it truly is

During this beta-testing phase, if a server encounters a bug or (as in John's case, fails to be created), this information needs to be analyzed carefully by our teams so that we can find the underlying problem, which may be affecting other servers. Then, in turn, we concentrate on correcting the error at its origin, as opposed to doing so on a server-by-server basis which would not correct the problem, just the symptoms. The result may be that the customer (aka beta tester) who initially reported the error may experience a longer resolution period, while new customers will have their servers fixed proactively, because the underlying issue was resolved.

As a note as to why so much development is necessary: it is important to remember that we are working on the bleeding edge of hosting technology. What we are doing requires inventing from the ground up new and innovative technology which is untested and by its very definition, but which represents the future of web hosting. It is therefore normal that some customers will experience some bugs during this beta-testing phase, and we thank all of you that have taken the time to provide us with not only the valuable and detailed reports that we use to improve our service even more, but also for your patience, as we work to build a revolutionary hosting service.

Gandi Hosting is now on beta testing by invitation - John Chandler

John Chandler — Thu, 12 Jun 2008 16:49:48 +0200

I have had a host in the process of creation for more than four days now. I have received three messages from a very courteous Customer Care person assuring me that a technician will be getting right to the problem. Still, there appears to be no progress, or at least the process is not yet completed.

I have been given no information beyond that, and if there is a general problem with the host-creation facility, this is not mentioned anywhere on the site where I have been able to find it.

I have a kind of train-wreck-watching fascination with the question of how long this will end up taking, how minimal Gandi's communication will continue to be, and how good or bad the performance (speed and otherwise) and support of this virtual host will be. But at this point, I would *strongly* advise anyone considering signing up for this service to consider whether they really have a week to burn waiting for Gandi to get its act together.

Let me clarify one thing: this is only partly about how long it's taking to set up the host. It is also partly about how uninformative Gandi's responses have been. Do they not *know* what's going on, are they completely swamped with problems, do they not think it's at all important to keep their customers informed? I'm baffled as to what makes Gandi think this is any way to run a business.