Gandi Bar - Gandi - Comments

How the domain name industry works - part 1 - Mo

Mo — Mon, 29 Mar 2010 08:24:33 +0200

It was actually really hard to understand this without your help. Thank you.
Following one Wiki to another was futile.

Gandi V3.0.0 : A new hope - Joe (Gandi)

Joe (Gandi) — Thu, 18 Feb 2010 17:52:35 +0100

Hi Anon,

When you enter your handle to login, you don't need to put the -GANDI at the end of it. It will log you in even without this. So the disappearing text shouldn't matter. I hope that helps, and glad you like the V3,

Joe

Gandi V3.0.0 : A new hope - anon

anon — Thu, 18 Feb 2010 15:35:10 +0100

For most English speakers the no bullshit line is really too harsh for a serious company. It does make the site seem very unprofessional in the Americas. I used no bullshit in an email to you to match the phrasing, but it was something I had misgivings about including in a serious email too.

I do love the version 3. It runs smooth, though I can't enter a domain without the -GANDI text disappearing for some reason. This error needs to be fixed so that users can click on it to put their numbers in front of the text. I tried it in both firefox and internet explorer 8

Thanks for the nice sleek new format.

Gandi V3.0.0 : A new hope - swissunix

swissunix — Mon, 08 Feb 2010 21:29:27 +0100

Nice, but the last line of text is hidden

see screenshot http://imagepaste.nullnetwork.net/v...

Gandi V3.0.0 : A new hope - Ryan (Gandi)

Ryan (Gandi) — Thu, 04 Feb 2010 10:39:05 +0100

@JG: We've tested our site on a wide range of browsers and had very few complaints from customers, so you must be using a browser that is not currently supported by our website. We would be pleased to look into problems you may be experiencing with it though, and for this we encourage you to write to our support team directly: http://en.gandi.net/faq/form_contac...

Concerning the Gandibar, we have not changed its code in 4 years The preview function that posts the message automatically is something that has always been there - it happens if you have chosen to have the website 'remember' you.

Gandi V3.0.0 : A new hope - JG

JG — Mon, 01 Feb 2010 23:02:40 +0100

Oh and who all noticed that the button below to post your reply says "preview" but offers very little preview as it instead immediatly posts your reply ?

It's those small things that have made the new Gandi looks quality wise much worse then the old one.

Gandi V3.0.0 : A new hope - JG

JG — Mon, 01 Feb 2010 22:58:36 +0100

Well a totally different look, which would be even better if it was properly working.

Wanted to buy a VPS share ... only to find out that the page doesn't work.
Compatibility mode or not it simply will not show anything more then a page with the slider and "Processor 0.33 dedicated core" ... nothing more then that.
No buttons, nothing.

Making it look fancy is one thing, making it a working thing is more important. If people can't click/order (even if it's only a minority) then that is business lost.
So no I do not like the whole restyling thing. I get the impression that "nice looks" was more important then "usability" "workability" and that makes me wanting to reconsider. Since for me usability and workability are more important for a business product/hosting/.... then "nice looks".

And I agree with some some of the posts above "no bullshit" is not a tagline you should use when wanting to attrackt/keep business customers. If you want to attrackt the home/hoby user ... sure. Business users ... no they will more likely turn away. The message behind it might be great, there are better worded slogans to bring it to the people. You don't want to be too bold in your slogan. While it might attrackt some it will turn away more people then you attrackt.

All in all I get the impression that you wanted to be too bold and too fancy and forgot about the things that made Gandi so great ... a hosting company that simply worked, basic but properly working and great performance, a company with the priorities in the right order.

Gandi V3.0.0 : A new hope - prygoff

prygoff — Fri, 29 Jan 2010 14:56:42 +0100

You guys FANTASTIC. Seating in the very shit bandwith now but getting your site pages downloading even twice faster. This is not wht others mean on "upgrade". Bravo!

Gandi V3.0.0 : A new hope - fgsfds

fgsfds — Tue, 26 Jan 2010 02:04:07 +0100

It's also interesting to note that so many people automatically assumed that the slogan was chosen by non-native English speakers, and offered tips on why the choice was inappropriate. The clear implication is that it's such an obvious faux pas (see what I did there?) that no English speaker in their right mind would have committed a company of Gandi's stature to such an unprofessional tagline. That ought to tell you something about how deeply your decision "resonates" with people who might otherwise consider recommending your (admittedly top-notch) services to fellow professionals.

Gandi V3.0.0 : A new hope - fgsfds

fgsfds — Tue, 26 Jan 2010 01:55:00 +0100

As several people (Gandi staffers as well as customers) have pointed out, Gandi's business comes largely from word of mouth. Wendy also stated the following:

"This also means we're totally prepared to have a dialogue with everyone about their concerns, listen and then respond .... even if we've upset them! Only way we'll learn too."

Dialoguing with your established customer base about your choice of corporate slogan is fine, but the fact is that you simply will not be given the chance to dialogue with potential new customers who take one look at your slogan and go elsewhere. Worse yet, more than a few of your existing customers have stated unequivocally that they will stop providing the word of mouth marketing that you depend on because you've made it impossible for them to do so and maintain the level of professionalism that they require.

All of us managed to find you via word of mouth without the aid of crass marketing slogans. Many of us have helped others do the same. More than a few will simply stop doing so if the current tagline remains in place.

The fact that you even have to make the argument that "our crassness isn't like GoDaddy's crassness because we're super-serious about it" is frankly absurd. Can you see why this is a problem?

Gandi V3.0.0 : A new hope - mark

mark — Tue, 26 Jan 2010 01:31:39 +0100

I should have clarified that the grey buttons on the grey-themed portions of the Gandi site (Hosting and SSL) are not out of place, but rather the grey "Search for another domain name" button that appears next to the green "Submit" button after looking up a domain name, and instances similar to that one.

Gandi V3.0.0 : A new hope - mark

mark — Tue, 26 Jan 2010 01:23:19 +0100

I have to agree with some of the above posters regarding the "No Bullshit" tagline. I chuckled when I saw it, but I'd think twice before showing it to a corporate client, or recommending it to my own clients who buy their own hosting. Whether one finds it personally offensive is of little relevance; the problem is that it's well to one side of what's regarded as professional by a good portion of the English-speaking corporate world.

One other quibble: buttons that function identically but appear in different colors (specifically grey and another color) are problematic. More than a decade has been spent reinforcing the notion that "greyed-out buttons can't be clicked" (to the extent that "greyed-out" has entered the lexicon as a synonym for "unclickable", regardless of the button's actual color). Presenting a grey button (as you do on several pages) next to or near a colored one strikes me as a poor UI decision. It actually took me several runs through the various Gandi pages before I even tried to click one - I had simply been ignoring them (not consciously) up until that point on the assumption that they weren't "available" for clicking on.

Gandi V3.0.0 : A new hope - vic

vic — Mon, 25 Jan 2010 18:11:47 +0100

A few remarks :

1) Jumping on the noBS debate : if you're really a "no bullshit" company, and from my point of view you are, then you don't need to write it as your slogan. It feels like marketing crap (pun intended) when the statement comes from the company.

2) Maybe I just need to get a little used to it, but the new design with bright colors, round corners, soft gradients etc..., looks like a generic e-commerce site ... Something not really professional, and especially not "noBS". And why use a completely different color scheme for hosting than for the rest of the site ? And here we find another slogan : "Hosting for Geeks" ... I don't know if this kind of communication works usually, but it wouldn't for me :-P

3) Regarding usability, the old sites had its hindrances, but the new one introduces new ones. Like the domain search feature, which is ridiculous. Who wants to register a "Generic" or "Americas" domain ? You register a .com or .fr or something specific. For this you need to go to another page. Why not use a dynamic tree which could be expanded under each broad category ? One page load saved this way. Then in the result page you need to click again for each searched domain. Why not display them all in the same page, since you will need to view them all anyway (you searched for them in the first place!). Again many mouse clicks saved.

4) Twitter, blogs, forums are by no means representative of your clients.

5) I hope I don't sound too harsh, it's just that I care And all the good stuff goes largely unspoken of. Sorry about that.

Gandi V3.0.0 : A new hope - Joe (Gandi)

Joe (Gandi) — Mon, 25 Jan 2010 14:18:46 +0100

Hi sgroarke,

Yes, you're quite right we've spent quite a lot of time on the website recently, though hosting work does continue in parallel, it has been a bit delayed. Anyway, now we will get moving on those things, the 2.6.27 kernal with Ubuntu 9.10 is being tested and hopefully released in the next couple of weeks. And we're already working on some later versions and further software/hardware improvements for the first half of this year.

Thanks,

Joe

Gandi V3.0.0 : A new hope - sgroarke

sgroarke — Mon, 25 Jan 2010 10:41:04 +0100

Hi Wendy

To clarify ref my comment 60: the ipv6 beta as such seems OK. Trouble is that the day to day stuff pulls it (and other aspects) down.

To be specific: Ubuntu must be one of, if not the most, popular distro these days. Everyone knows that the new releases come out every 6 months, regular as clockwork (with varying degrees of quality!) So I expect them to be made available in your hosting environment just a regularly, albeit with a small lag for integration and testing.

Are they? Nope (although it's always hard to tell, as there's no simple "Status of Software" page I can go to to look - I'm expected to grope around in some wiki to try and find out) I've been beating up your folks about Ubuntu 9.10 for... a while. Looks like Ubuntu 10.2 is going to be out before you guys have given us 9.10!!!!

And as to the the Xen kernel provided... it's almost a joke it's so out of date.

So along comes the ipv6 beta. Looks good. But with the lack of up to date environment *around* it, it's a bit of a non-starter. Yes, I could install an ipv6 firewall manually (since Ubuntu 9.04 does not include Shorewall6) But why the heck should I bother??!? It's there in 9.10. If that was only available to us.

I don't want to divert the conversation too much, but wanted to clarify the issue for you. Gandi V3 fine, but don't lose site of the "hard core" please! Folks like me came to Gandi precisely because it seemed to be run by fellow engineers! Less javascript, more up to date kernels please!!

Gandi V3.0.0 : A new hope - Wendy(Gandi)

Wendy(Gandi) — Thu, 21 Jan 2010 20:07:10 +0100

Ethan/Arthur H: Many thanks for the constructive feedback, the No BS is an interesting idea and we'll bear it in mind as we get a fuller picture of response over the next few weeks. Incidentally our values strap line was originally created by the US/UK part of our team, not the French!

Sgroarke: Hi there sorry about the ipv6 beta. We're primarily an engineering/developer team and technology is the heart of our business. Feedback from our experts has always been and will continue to be fundamental to our business. I'll get more information about what's happened to the beta and the supporting infrastructure and we'll get back to you a.s.a.p.

Gandi V3.0.0 : A new hope - sgroarke

sgroarke — Thu, 21 Jan 2010 08:44:42 +0100

Hi all.

Re "No bullshit". Not a dealbreaker, but very naff (as the English would say) and juvenile. As per 58 above (and I too am non-French living in France for.... an awfully long time!) modify it. Don't be proud - just change it and move on.

But, I'll tell you what IS a dealbreaker! The fact that I find this whizz-bang new site (V3) with the obviously large amount of time, money and technical effort that clearly lies behind it, at what I can only conclude is the expense of your services themselves.

Please don't misunderstand me: the new site (BS apart...) is lovely. Very pretty. Easy on the eye. But not a life-changing event for a user like me. I couldn't give a damn about it until you sort out the appalling lack of technical resource being given to your hosting services. I am fed up waiting MONTHS for regular, planned 6-month manufacturer updates to be made available to your customers. MONTHS. And up to date kernels? Years behind. Literally. You invite experts like me to take part in the ipv6 beta (which I did) but rapidly stopped since the supporting software infrastructure is totally lacking.

Please don't go beat up your engineers: they seem like nice, competent guys when I've communicated with them via support cases. But stop diddling around with web-sites and go fix the important stuff.

For every customer your V3 nose-job gains, you're going to lose customers like me very very soon if you don't get your engineering sorted.

I apologise that I've talked more, at least directly, about things not directly to do with the new site. But when you've been waiting forever for basic technical updates to be made to your PRODUCT, then get asked what you think about the new MARKETING, it's kinda the last straw.

Gandi V3.0.0 : A new hope - Arthur H.

Arthur H. — Wed, 20 Jan 2010 12:43:23 +0100

"What do you think would convey the authenticity and values of Gandi in a way that was punchy and meaningful?"

Seconding the immediately above commentator. I would see no problem with putting "No BS" instead of actually spelling things out.

Gandi V3.0.0 : A new hope - Ethan

Ethan — Wed, 20 Jan 2010 12:34:24 +0100

Hi Gandi -

Still exploring the new site but I appreciate the new design. You've continued the clean, professional and simple presentation that separates you from most domain registrars.

As an American living in France, I'm going to throw my two cents in on the 'no bullshit' debate. It personally doesn't bother me, but I'm less puritanical than many of my compatriots. I live in France after all

There is a very important distinction that needs to be made however. In American English, there is a huge difference between saying "no bullshit" and "no BS". People might say "that's a bunch of BS" in a normal conversation, but you would rarely hear "that's a bunch of bullshit" unless that conversation was antagonistic or angry. Saying "BS" can be taken in a lighthearted way, saying "bullshit" not so much. The subtlety is significant.

our "no bs" policy = honest and straightforward
our "no bullshit" policy = same concept, but potentially culturally insensitive to certain people and has an aggressive tone (aggressive "harsh" not aggressive "edgy")

So, if you are looking to continue growing an American English business, it's important to understand that the slogan isn't quite perfect. (though I understand that this slogan resonates quite well for the Frenchies)

An extremely happy customer of several dozen gandi .fr's
Ethan

Gandi V3.0.0 : A new hope - BigErik

BigErik — Tue, 19 Jan 2010 16:21:26 +0100

I like it:D

Gandi V3.0.0 : A new hope - Joe (Gandi)

Joe (Gandi) — Tue, 19 Jan 2010 12:21:23 +0100

Hi Arthur,

Thank you for your long and considered note, this is valuable and appreciated feedback. The challenge we are facing is how to communicate our straight values in a way that doesn't sound diluted or empty. It is all too common for companies to claim to be many things nowadays, without conviction.

It is certainly not our intension to alienate or offend our clients, particularly our corporate customers from whom we have fought hard to earn trust. And we are certainly not on a path to shock marketing of any kind simply to gain notoriety.

You will note we have simplified the header and remove the slogan from the 'logged in' state of the interface, so in normal admin situations you and your colleagues will not see it. We have also toned down the logo itself to reflect the seriousness in which we make the statement. However, this is all an evolution, and things will continue to change.

What do you think would convey the authenticity and values of Gandi in a way that was punchy and meaningful?

Joe

Gandi V3.0.0 : A new hope - Arthur H.

Arthur H. — Tue, 19 Jan 2010 05:48:39 +0100

I can understand the underlying sentiment behind your new, prominently displayed, declaration of `No B.S.`. I am a refugee from godaddy. I ran from that company for two reasons. Primarily, I left because of the tons of problems that I have had with their services over the years. However, I also left because godaddy's completely over the top (edgy, controversial) corporate image was not one that I wanted to be associated with in any way, shape, or form.

Gandi.net was the anti godaddy. Gandi is professional, straight-forward, and clean. As a professional working in a professional industry, I have felt confident recommending Gandi to numerous colleagues.

I was totally and completely shocked when I first saw the new "declaration" as part of the Gandi redesign. I am a professional, and I work in a professional industry. I ran from godaddy in part because it cultivated a crass, immature, and unprofessional corporate image. Now I see that Gandi is sliding in that same direction.

I was scheduled to do a presentation on integrating Gandi's internet services into the business that I work for. How am I supposed to do that now? I am actually relieved that I saw this change before the presentation. It would have been extremely embarrassing to encounter this crude declaration in a presentation in front of executive management.

I understand that this is a product of a reasoned and thoughtful process within your company. However, I want to communicate to you that there is very little possibility of acquiring corporate clients with this declaration so clearly visible on your homepage. to be entirely honest with you, I have never seen that before on a non-hacked internet page for *any* company and I have been around the web for a long time (online since before the web was cool actually, anyone else remember Bulletin Board Systems???).

Look, I understand that this is your company motto and that you are proud of it. You should be proud of your image, Gandi.net is a straight shooter. The problem is that the phrase "No Bull****" is not professional and carries an extremely negative connotation across cultural lines.

Telling someone that you are "Blunt but honest" is nice, but that will not be enough to address the concerns of those that see this. However, you are not communicating integrity by putting what most would consider to be a crude phrase in a plainly visible location on your front page.

I understand that, from a marketing perspective, you are probably trying to attract additional clients with the new look and this edgier slogan. However, you are needlessly alienating clients and prospective clients with this move. Not everyone shares the same cultural values and views, and - like it or not - there are people that will refuse to accept Gandi as a professional company with integrity once they see your front page. Why not just continue to offer the same exemplary level of service and replace the phrase with something else - something that will not alienate people?

Please note that other companies that: "deliver what they say, clean up if they don't, be honest and transparent and sometimes this means you won't like what they say. But have relationships of 'mutual respect'" do not seem to feature profanity prominently displayed on their home pages.

Look you guys run a tight shop here, and your company has delivered exemplary levels of service to me and those that I have refereed to Gandi in the past. It saddens me that I will not be able to refer people to this site. Put it on your about us page if you must have it, but please, Please, PLEASE remove it off the front page.

Thank You.

Gandi V3.0.0 : A new hope - Wendy(Gandi)

Wendy(Gandi) — Mon, 18 Jan 2010 19:21:17 +0100

Hi thanks to everyone for their feedback and joining in the debate. We're just glad you feel able to say what you think and bluntly! We are listening and as you'll have already seen we are iterating what we do in response but without compromising our values.

We are a diverse team at Gandi. We're from the UK, France and US. We're both male and female, old and young with entrepreneurial and corporate backgrounds. And as you can imagine we strongly debated using 'No Bullshit' as our strapline. We felt and still do that it sums up our values clearly. We will deliver what we say, clean up if we don't, be honest and transparent and sometimes this means you won't like what we say. But it will be a relationship of 'mutual respect'.

It's not a joke, we take it seriously. For those worried about showing this site to their CEO's, compliance, lawyers or mothers just tell them we're blunt but honest and will look after their domains, cloud hosting and websites with the integrity this implies.

Let's see what happens, we're still listening ....

Gandi V3.0.0 : A new hope - Stephan

Stephan — Sun, 17 Jan 2010 10:13:14 +0100

Collin Allen : Would you marry me ? ;D

Gandi V3.0.0 : A new hope - Walter Ian Kaye

Walter Ian Kaye — Sun, 17 Jan 2010 08:39:59 +0100

PS. As long as you have date formatting options, how about an ISO date format option? YYYY-MM-DD. That's what I use mostly, and it's unambiguous.

Gandi V3.0.0 : A new hope - Walter Ian Kaye

Walter Ian Kaye — Sun, 17 Jan 2010 08:34:26 +0100

Offensive tagline. Do NOT use the word "shit" -- either Bull, Bull****, or B.S. (I prefer just "bull").
Count me amongst those who were *physically* shocked and shaking fearing that the site had been hacked. Do you really want to scare the "shit" out of your customers? Because that is what you are doing when you post that vulgarity on your home page. It's been 20 minutes and my body is still malfunctioning. Thanks a lot. Ugh. That was very callous of you to have 4-letter-word cussing on your home page. I am not amused. And I *cannot* recommend this site to anyone so long as that vulgarity is there. C'est impossible! I would never subject any friend to cussing.

Now as to the page design, it is a severe pain. The old site was already too wide for my preferred window size (512px, btw), and this new one is significantly wider. Ergonomic? NO! That is not ergonomic. The text entry box at the bottom of this page is wider than my window. Very unprofessional UI design. Oh, and the font on the domain control panel is too large. And hey, what happened to the DNS hover on the domain list? It's gone missing. Please restore it.

This 3.0.0 design is ridiculous. Sorry, but it is. C'est tres mal.

I do not want to be cussed at.
I want pages that fit in my preferred browser window width, whatever that may be.
I want font sizes that match my browser preferences, not artificially magnified ones. These giant fonts hurt my eyes and waste space.

thank you.

Gandi V3.0.0 : A new hope - John

John — Sun, 17 Jan 2010 07:15:03 +0100

As a slight improvement over your "No Bullshit" slogan, may I suggest:

"We reek of integrity."

Gandi V3.0.0 : A new hope - Collin Allen

Collin Allen — Sun, 17 Jan 2010 03:27:52 +0100

I love it! I recently switched from GoDaddy to Gandi solely based on the now-prominently-displayed "No Bullshit" policy. When you're basically the only domain registrar on the internet that doesn't nickel and dime customers to death, I think it's appropriate to tout that in a bold way. I'm willing to pay a little bit more for each domain to not be harassed by unnecessary add-ons and upsells during the checkout process. The nice new design is just an added plus. Keep up the great work.

Gandi V3.0.0 : A new hope - Brendan

Brendan — Sat, 16 Jan 2010 16:10:32 +0100

I see you changed the style of the tagline, which at least looks better. But I still prefer the previous design, and still do not like the tag line. As said above it gives the wrong impression of Gandi, I like Gandi but you are not helping yourselves by chosing the that tagline as it will put off a significant amount of people. I guess what I fail to understand the need for the change from the old, where you sales dropping or something?

Gandi V3.0.0 : A new hope - richardp

richardp — Sat, 16 Jan 2010 04:21:50 +0100

The bullshit tagline is hopelessly unprofessional, and this shows a profound lack of understanding of the cultural significance of that word outside your European, male-dominated, young internet-professional circle. Maybe your team thinks it's cool, but your team is not a representative sample of users.

I have clients who use this site. Many of them will be offended by the tone and the vocabulary used. Let's be very clear here - you cannot use the word "bullshit" in a professional context in north America, unless you're marketing to 15 year-olds.

This is a serious mis-step from a company I respect. I'd like to stress that I am not personally offended by the word, but my clients will be. It sends entirely the wrong message. So please, I and my clients are looking for a professional domain registrar - something that you appeared to be before you started using the bullshit tagline.

Gandi V3.0.0 : A new hope - manu

manu — Sat, 16 Jan 2010 00:27:47 +0100

mmm....1st login ..back to gandi was a huge shock..
Personnaly the design looks less professional than previoulsy...the global feeling I mean.
My 1st impression was.."this website has a prob".."do I am on the right gandi ?"...."mm..looks childish style"
I prefer the older version.
But, we are learning with mistakes, I guess

Gandi V3.0.0 : A new hope - Steven

Steven — Fri, 15 Jan 2010 20:40:30 +0100

wow ... good jobs guys! VERY nice!

Gandi V3.0.0 : A new hope - Brendan

Brendan — Fri, 15 Jan 2010 16:52:08 +0100

I can't say I like the new design or tagline. My first impression was also that the site had been partly hacked, I loved the previous design. Was clean and very useable. I’ve had a number of minor issues but have also liked the way gandi has operated since first using it 2002. I can’t say I will continue to use gandi with the current change as it just makes me cringe. If as you say its popular and works well I will be happy for gandi but I think a lot of people like above and myself will not continue to use your services, which would be a shame as it’s not the services at fault.

Gandi V3.0.0 : A new hope - Joe (Gandi)

Joe (Gandi) — Fri, 15 Jan 2010 16:36:55 +0100

Hi Michael,

Thank you for a very well considered comment. We certainly appreciate your views, and those of all the customers that have commented. We are most heartened by the fact that people appreciate where we are coming from, and agree the values we are trying to communicate, though not always in the way we have expressed in its current form. We are gathering feedback from a variety of channels, both in UK, US, France and others, from blogs, tweets, emails and customer support. So we are listening and appreciate you taking the time to let us know.

This discussion and debate would not be possible without our customers taking part and we value that very much. Many thanks,

Joe

Gandi V3.0.0 : A new hope - Michael

Michael — Fri, 15 Jan 2010 14:56:49 +0100

Hi,
I'm almost a customer (waiting on a mailed credit card) so I literally have no experience with you guys besides your website, but from my time exploring your company and services for the past couple months, I'd like to put in my two cents regarding the website redesign.

For me, what drew me to your site was not that it was 'no bullshit', but that it was professional (and looked professional, i.e. one unifying color scheme), was ethical (i.e. supported many important causes, some of which I hadn't even heard about previously), and did not rely on any marketing or affiliate programs to spread the site. I heard about it from word of mouth (as is your guys' intention), and the second I hit your old site I was like 'wow, this is the one'. When I explored the list of the causes you support, and saw your responsiveness and openness to your customers, I really couldn't believe my luck.

Regarding the redesign, the 'no bullshit' graffiti tagline isn't really something that helps; in fact, it has the opposite effect of immediately making someone unfamiliar with your company suspicious. Partly it is because it is something that you'd see on GoDaddy or similar sites ("Most Edgy!", "GoDaddy Babes!", in faux-graffiti). Partly it is because you are taking an attribute that customers assign to your company (that it is no bullshit) and then marketing that attribute. This would be equivalent to Google on their main page having 'trustworthy' written under the 'Google' or Apple having 'stylish' written in Papyrus as their trademark under their brand name. This is marketing itself (as #36 notes), and it is 'bullshit' in the sense that it's unnecessary filler from the actual information you already provide about the company and its services (which in themselves describes your company as 'no bullshit', but without so many (marketing) words).

Seeing some of the other comments (knowing that they are not representative of your customer base), I would perhaps even make the leap and say that your primary selling point is not that you are 'no bullshit', but rather that you are 'professional', and that your 'no bullshit' factor is in fact a subset of your professionalism.

I have no plans on changing my desire to sign up for your guys' services, just thought you'd be interested in a not-yet-customer point-of-view. The mere fact that you are open and willing to discuss these issues with your customers speaks more about your company than anything that could be written in graffiti. I just think being seen as 'professional' would make more business sense than being seen as 'alternative'.

Gandi V3.0.0 : A new hope - Ryan (Gandi)

Ryan (Gandi) — Fri, 15 Jan 2010 11:27:38 +0100

@Don : thanks for your feedback! Concerning the new date format for domain expiration dates (now in the American format), we will change this so that you can specify the format that you want ("American" or "International") in your account settings. We will start, however, by simply reverting to the "International" format: dd/mm/yyyy

Gandi V3.0.0 : A new hope - Nicolas (Gandi)

Nicolas (Gandi) — Fri, 15 Jan 2010 09:58:04 +0100

Tobias: it does indeed appear that we have some problems under Safari 4 , OS X. We are currently trying to fix this, though we have not yet had any reports of difficulties under chrome, could you please send us an mail to gandiv3@ with your version of chrome, OS... If you would like to search for a specific domain (with the extension), you can just add it in the form with the extensions that you want. Concerning the problem with wasted space, we have taken your feedback into consideration, and will release an improvement this afternoon or Monday. [edit: Ryan ;)]

Gandi V3.0.0 : A new hope - Tobias

Tobias — Fri, 15 Jan 2010 07:54:00 +0100

My opinion about the relaunch:
The No bullshit thing is the smallest problem.
The hosting share configurator is not working in chrome (and safari?) . It stays at 2 shares if I move the slider.
The color scheme on the hosting part makes it hard to read. It looks childish, like a game clan side.
If I come to Gandi to lookup a domain name I do not want to look up all "generic" or "european" domains, I want to have .com, .org or a specific country. I have to make 3 clicks until I come to a page where I can do this.
Generally the new web2.0lish layout is screen space wasted.
If I would not be already a satisfied customer and I would come to this new page, especially the hosting part, I surely would not become a new customer. It looks amateurish.
Regards

Gandi V3.0.0 : A new hope - Sam

Sam — Fri, 15 Jan 2010 07:33:40 +0100

Hi,
First congratulations on the new design and all the new upgrades. I manage over 20 domains on gandi and the company I work for manage 100s of domains else where. My boss didn't even bother looking at gandi because he stopped at the "BS" slogan and closed the browser. Regardless of your values, the slogan will end up cost you customers and business as it doesn't look professional.

With the new design, I decided to see if your hosting something I could try to manage some of my website, but the hosting section design is just wrong. The first rule in design is not to use a black background with white text (even if it looks cool) because no one can read more than a few lines before the text start bluring and mixing togather. Second, as soon as I tried to use the custom slider, I lose the page and nothing else work (IE8).

Hope this comments will be helpfull.

Gandi V3.0.0 : A new hope - Jake

Jake — Fri, 15 Jan 2010 05:40:39 +0100

Well done on the new site launch.

Did you ask a bunch of Gandi customers what they thought of your new strapline before you decided on it? In the UK, this term is offensive and you wouldn't have had to ask more than a handful of people before you saw a theme.

May I suggest you ask users for alternatives? I'll kick off...

No sweat

Gandi V3.0.0 : A new hope - ak

ak — Fri, 15 Jan 2010 03:17:56 +0100

I enjoyed the Gandi brand in part because it was a bit higher-brow. Faux-graffiti swear words really detract from that. Kind of adds some bullshit to your non-bullshit, if you dig.

Gandi V3.0.0 : A new hope - Kristen

Kristen — Fri, 15 Jan 2010 01:02:38 +0100

Take the no bullshit OFF - We refer a lot of our valued clients and potential clients to you. Also, many times we have a domain name parked until we finish our client's website and your website comes up. It is not edgy it is dumb....I could have thought of a million better taglines for you all. I am telling you - no bullshit - it is the wrong move.

Please consider this.

Thanks-
Kristen

Gandi V3.0.0 : A new hope - Guilherme

Guilherme — Thu, 14 Jan 2010 23:34:35 +0100

While I get the use of "No bullshit" as a political statement, the offending part is clearly the graffiti-like visuals of it. If you type it in proper kerned Helvetica or FF Meta, it will look much more acceptable and professional.

Gandi V3.0.0 : A new hope - Stephan

Stephan — Thu, 14 Jan 2010 23:14:42 +0100

Guys, i'm like Sami, a guy in a suit is not what I need to be convinced the company I'm dealing with is professional. Once again, you came to us because you KNOW we are serious and honest, because we have a 10 years proven track record and your experience is (normally) very positive. So I'm sure you'll manage to demonstrate to your customer how good was your move when you chose us.

Be sure we are and will be doing everything to earn his trust as hard as we did to earn yours.

Gandi V3.0.0 : A new hope - John Goerzen

John Goerzen — Thu, 14 Jan 2010 23:14:15 +0100

Another take on the "no bullshit" is very simple.

If I can't show the homepage of our domain registrar to my boss, our 70-year-old controller, then you're doing something wrong. If your website is going to be added to various corporate proxy filter lists soon, you're doing something wrong.

Again, I'm not personally offended, but it does convey a "not serious enough for business use" message.

Gandi V3.0.0 : A new hope - John Goerzen

John Goerzen — Thu, 14 Jan 2010 22:52:08 +0100

Guys, I personally appreciate the "no BS" attitude, and I agree it fits you and is cool.

But this makes the site not really work-appropriate in many cases, and I think makes you look amateurish. As one of my colleagues said, "We left GoDaddy for Gandi in part to get away from the inappropriate site."

If I wasn't already a customer, it would make me hesitate. Do I want to put something as appropriate as a domain name in the hands of a company that doesn't sound professional?

Gandi V3.0.0 : A new hope - Sami

Sami — Thu, 14 Jan 2010 21:50:58 +0100

I think Gandi is the most straight forward hosting company I've seen so far and the "no bullshit!" slogan says it all. I identify more with this than with that guy in a suit with a false smile on, in front of a rack that all other hosting companies has on their first-page to show how serious they are.

I cant honestly say that the UI by any means is the most beautiful I've seen (even tough this is a great improvement) but its functional and that's what's truly matters.

Thumbs up!

Gandi V3.0.0 : A new hope - Don

Don — Thu, 14 Jan 2010 21:23:49 +0100

Gentlemen the date structure for the domain expiry is frankly wrong. Please consider dd/mm/yy or yy/mm/dd but MM/DD/YY is silly - otherwise I like the new design.

Gandi V3.0.0 : A new hope - richard

richard — Thu, 14 Jan 2010 19:57:13 +0100

I'm glad to see that I am not the only person who cringed at the "no bullshit!" slogan.
It looks juvenile and completely destroys the Gandi corporate image; I've recommended other people to Gandi on the basis that "no, they are not the cheapest, but they're professionals."
I won't be able to do that anymore...

PS And personally, I don't like much the new design... so much space wasted on every page!

Gandi V3.0.0 : A new hope - stephan

stephan — Thu, 14 Jan 2010 12:41:28 +0100

Paolo : Even if you have been referred to us ? Or do a simple search on the website , this blog or the Web and see by yourself we are the real deal ? Don't forget our new customers only come from word of mouth since 10 years now.

Gandi V3.0.0 : A new hope - Paolo

Paolo — Thu, 14 Jan 2010 11:51:20 +0100

Gandi writes to me «We REALLY believe in being honest, ethical, and caring about our customers» ... and I really believe them However, if I came new to the company and saw the n.b slogan it would have exactly the opposite effect on me from the one intended. It is a cultural clanger (mistake) and vulgar to boot.

Gandi V3.0.0 : A new hope - stephan

stephan — Thu, 14 Jan 2010 10:32:34 +0100

I guess it's a question of perception and sensibility then. Most of our US and UK customer (expressing themselves on Twitter or other channels) are obviously more concerned and prompt to protest against companies harpooning you with tits to sell cheap domains. Just before hammering you with bad policies and hidden sales.

Don't get me wrong : I get the point on the childish side you perceived in this phrase (and I'm sorry about that), even if, like Wendy tried to explain, in the end no one phrase bluntly described our values as clearly as 'No Bullshit'. John, thanks for the idea to put it only on the homepage, we are making changes to this header so that you don't have it everywhere or have to scroll down too much. So we are listening to you guys, as always.

But allow me to say ("No Bullshit") that I'm surprised to see customers hitting so hard a company REALLY trying to behave well since 10 years while they simply don't see anything wrong in going along with others, much less concerned by ethics and honesty. As a customer, I would be much more annoyed by lots of things I see on a daily basis in those companies.

Once again, it's not the result of a trendy french alcoholic CEO as Mike implied sooner, but US and UK customers loving this way to clearly express what we stand for, in a world where everyone claims it, but nobody REALLY does it.

Hope it helps the debate, not the flames.

Gandi V3.0.0 : A new hope - John

John — Thu, 14 Jan 2010 01:38:53 +0100

Yes, drop it. It definitely brings down what I thought was a class act. If you kept the slogan in your "About" page (even better phrasing it as "no b.s."), it would be less annoying. But having to see it on every page when I'm managing my domains is just sophomoric.

Kind of ironic, considering I joined a few weeks ago precisely because I was trying to get away from the GoDaddy approach.

Gandi V3.0.0 : A new hope - Dale

Dale — Wed, 13 Jan 2010 23:18:30 +0100

Please drop the "No Bullshit" slogan. It's embarrassing, and offensive. It reeks of a mature person trying too hard to look cool to teenagers. It says to me you're willing to wash your respectability and professionalism into the gutter and go down-market. You don't need gimmicks like this, just good prices and solid execution. Ironically you were "No Bullshit" before this. Please, listen to your customers - they're telling you they don't want this nonsense (or "bullshit").

Gandi V3.0.0 : A new hope - Dom

Dom — Wed, 13 Jan 2010 21:50:57 +0100

I would just like to add my voice to those of the dissenters. While I appreciate the sentiments that you would like to embody with the new catch phrase, to me it conveys immaturity - not a desirable characteristic for a hosting company.

Gandi V3.0.0 : A new hope - Hans

Hans — Wed, 13 Jan 2010 21:48:19 +0100

I don't mind the 'No Bullshit' slogan. The new site functionality seems to work fine.
I agree with John it looks less clean but that is due to the bad colors used. I don't like the green and blue headings.

Gandi V3.0.0 : A new hope - Joe (Gandi)

Joe (Gandi) — Wed, 13 Jan 2010 21:42:23 +0100

Thanks all for your comments. I certainly hope it doesn't become a flame war, I'm actually enjoying the debate We're also appreciative of the input from you guys, and the fact that you're passionate enough about what we do to engage with us on this.

We want this to be an adult statement in an adult world, and not a flippant childish phrase. We want to get across that sometimes you do need to take a risk to get your voice heard and convince people you mean what you say. By having this debate with you all, we hope you can understand why we're saying what we're saying, and we can learn how to refine our message so that it is heard by everyone and in the correct context.

Thanks again for your input,

Joe

Gandi V3.0.0 : A new hope - john

john — Wed, 13 Jan 2010 21:26:13 +0100

I think what bothers some people is that the site doesn't look as 'clean' as before, because it looks as if someone put a "No future" sticker on an ebony frontdoor. I guess it's slowly drifting into a "politically {correct,incorrect}" flame war which is pointless per se. The only thing I have to say is to stand up to it, because what's most important is that your customers know why they are using your services and not some other registrars. I still remember altern.org and what beliefs it carried.

Gandi V3.0.0 : A new hope - mc

mc — Wed, 13 Jan 2010 20:06:10 +0100

I'll bite one last time.

Please understand what people are trying to tell you. Objections are not based upon your choice of "bad" language, but the use of totally inappropriate and juvenile language; it's the context, not the words. Commenters are, bless them, trying to steer you away from what they see as an utter embarrassment for your own good. But, alas, you take no bullshit, because you really mean it.

C'est tout.

Gandi V3.0.0 : A new hope - Mike

Mike — Wed, 13 Jan 2010 19:55:28 +0100

Joe ..talk to you later or ( if too late ) tomorrow ..car la "on mange" it's 20.00 hrs here ..a+

Gandi V3.0.0 : A new hope - Joe (Gandi)

Joe (Gandi) — Wed, 13 Jan 2010 19:13:11 +0100

Bonsoir Mike. Thanks for getting back to us. I'm not sure 'no cobblers' would get across the same message, but I like the idea ;-).

There is certainly a difference between the 'expressiveness' of French and English text, and this is something we try to address in the English translation of the site.

In terms of the use of 'bullshit' by the French, I can assure you our team (from all over France) we're quite comfortable with the phrase. If you look on the french version of this blog and French comments on Twitter, there is wide acceptance of it. As a bilingual it would be great to have your views on both sides of the channel.

We certainly agree that actions speak louder than words and we try to live this every day. When we don't live up to this, or make mistakes we own up to them. No bullshit.

I'm intrigued that you're with godaddy as well as Gandi, as we don't tend to get customers that align to both companies views. I'd be interested in how you see the differences. Thanks,

Joe

Gandi V3.0.0 : A new hope - Wendy(Gandi)

Wendy(Gandi) — Wed, 13 Jan 2010 19:11:28 +0100

Guys, we thought long and hard about using 'No Bullshit' and in the end no one phrase bluntly described our values as clearly as 'No Bullshit'.

We also had concerns about using profanity but in the end we're not saying it as a joke or a bit of childish humour but because as a whole business we believe in delivering what we promise, being honest, transparent and taking a strong stand that these are our values. If we don't deliver this you should call us on it.

This also means we're totally prepared to have a dialogue with everyone about their concerns, listen and then respond .... even if we've upset them! Only way we'll learn too.

We get feedback from our customers who literally tell us we are a 'No Bullshit' business:

http://m.twitter.com/bleything/stat...
http://www.pubbs.net/debian/201001/...

And long may that continue ....

Gandi V3.0.0 : A new hope - Mike

Mike — Wed, 13 Jan 2010 19:09:18 +0100

BTW ..the reasons that my non dot frs are with Blue Razor are two fold ..price ..and the fact that I can phone them from France ( they don't do the stupid freephone number that only US or Canadians can call ) ..I pay the calls ..so if I need to do something and need to talk to a real person on the phone ( not "chat" in some window ) ..then I can do so ..I dont host anything with them though ..I dont like their hosting panel interface ..

Never seen their ads ..wouldn't have made any difference to me ..I go there for the service ..they were recommended to me ..I came here for the service ..Gandi was recommended to me ..

If you must have a "strap line" ? why not "your recommendation ,is our reputation" or "grown by word of mouth" etc ..or even leave it open and make it a competition to post the best ( customers point of view ) slogans ..and rotate them ..

Use the talents of your customers ..after all it's our word of mouth recommendations that grew Gandi ..like you said "we don't advertise ..our customers do it for us" ..

But "no bullshit" isn't edgy ..just tacky and would put many off sending anyone here now .

Gandi V3.0.0 : A new hope - Joe (Gandi)

Joe (Gandi) — Wed, 13 Jan 2010 18:58:21 +0100

@Srl - thanks for your considered comments. I appreciate that you have taken the time to join the debate, and that you agree with our values even if you don't agree with the way we have presented them. The problem is that so many corporate phrases nowadays are empty, 'we value our customers', 'we make ethical choices', there is very little to get people to sit up and take notice that you actually mean it. But your opinions are noted, and I appreciate the comments.

@Nathan - Thanks for your comments too. You're quite right, there are plenty of other types of 'offensive' material associated with other registrars, but of the kind that for some reason are more socially acceptable.

@Mc - Thanks for replying, without debate things don't move forward. From feedback so far some customers love it, some are less enamoured. We are interested in your comments, even if they are not in support. But again, while you may think this shows lack of judgement, I hope you do agree that the values we stand for are worth fighting for, even if you don't appreciate our vernacular.

Gandi V3.0.0 : A new hope - Mike

Mike — Wed, 13 Jan 2010 18:50:26 +0100

Joe ..bonsoir
<<The strap was actually developed by the company as a whole, including our US, British and French team members in both our London and Paris offices, so we did feel that we had a suitable cultural overview of the meaning in both languages and all territories.>>

In private or on fora isn't the same as on a company masthead ..unless you are "charlie hebdo"..
plus regards cultural differences ..
English would say "cobblers"
French would say "conneries"
Americans would say "bullshit"

French who actually say "bullshit" are either talking to Americans or '( if talking to fellow francophones ) trying to seem "branché ( and failing ) and anglophile ..
Reminds me of French news presenters getting the pronunciation wrong when interviewing US or UK movie stars at the news at 20 heures ..or the ubiquitous "arlee daveenson" that french pop stars buy to make them seem somehow American ..

I read the bit by your CEO ..<<makes me think of the interviews on France inter where some one is trying to push their book about the USA and it's culture on the basis of having been there just once or twice ..or the "experts" on US culture that are regulars on "Ce soir ( ou jamais !) ">> ..his piece is far too wordy ( verbose ) ..You want to be seen as different ? ..Then cut the verbosity ( in my experience hard for French to do ) and just get on with doing the job ..If the CEO must sound off then do it via a separate blog with another domain name like Bob Parsons does ( with whom incidentally I have 100's of dot coms and nets and orgs etc registered at the Blue Razor operation ) ..integrity is judged by what you do not what you say or what you put on your masthead or devise as a "strap line" ( BTW ..who says "strap line" these days ?..like who says "super".?.when they mean good ..outside of French who speak a little English ) ..Stop trying to be trendy ..just get on with the job ..stop trying to tell us how great and honest you are ..just show us ..
Word will get around ..that's how you built your reputation and customer base anyway ..not by having "cheesy" ( ringard ) slogans on your header..

Why did I come to Gandi originally ? ( I 've been on the web since before Gandi existed ) ..Precisely because the original gandi was the only french based place where I could register dot frs that didnt have landing page stuffed with blink tags , ani gifs , and verbose "we are the greatest - trust us - buy me buy me " ..that is typical of french advertising ..Far too many words and far too much talking and sloganising in french company advertsing ..be it on TV or the radio or the web ..

Gandi had less "pointless talk" ( what the french call "meublé" ) on the home page ..and a shorter and more honest TOS ..

Get back to that ..and you'll keep customers and grow your customer base ..Go the way of pointless slogans about how honest / ethical you are ( à la Google with "do no evil" ..ROTFAPMSL ) which convince no one ..but just look and read "tacky" and you'll lose many of those you have ..and put off new ones ..( unless you are trying only for the teenager adolescent lycéen market that want a dot me registration ) ..I'm often asked on pro fora by anglophones who I'd recommend as a French registrar / hoster ..until now I said you guys ..as long as that "no bullshit" is on your hompage ..your competitors will be getting the recommendations ..

As mc said ..lose it and we'll all pretend it never happened ..

@Mr Stephan Ramoin ..you are a good CEO ..that is a management skill set ..svp ..dont try to play designer nor write what Parisians think is trendy copy ..especially not in English ..

Gandi V3.0.0 : A new hope - mc

mc — Wed, 13 Jan 2010 18:43:20 +0100

Joe,

I think it's fair to say that it "resonates". You already have one customer, Mike, pledging to move his business elsewhere if the bullshit remains. He may be bullshitting you - or he may not. Chalk it up as someone who simply does not "get it" when/if the account is cancelled.

Personally, I think the spirit Gandi captures is primarily one of extremely poor judgment. And I sincerely doubt "no bullshit" will grow on anyone above 14, being such an established part of the gutter vernacular. But I could be wrong. Maybe your wording of values will attract customers like flies to...no bullshit?

Gandi V3.0.0 : A new hope - Nathan

Nathan — Wed, 13 Jan 2010 18:36:43 +0100

I for one don't have any problem with the new "No Bullshit" tag line. As Joe mentioned, what is it that you like about Gandi, as opposed to, say, Go Daddy <shudder>, or Dotster <cringe>? I laughed when I saw the "No Bullshit" image in the header, and thought: "I like this company, they aren't afraid to stick profanity in the header of their site." But it's not at all the fact that it's profanity that I like it, but rather the fact that it's just frank and blunt, and casts of some bullshit (yes, I said it) mask of political correctness that so many businesses cover themselves with. If someone is not going to choose Gandi solely on the basis of some word in the header of the site, then they aren't making the decision for which registrar to use based on merit. For those people, they may prefer busty women, clevage and race car drivers over at Go Daddy.

Nathan

Gandi V3.0.0 : A new hope - Srl

Srl — Wed, 13 Jan 2010 18:23:01 +0100

I also have to agree that the new slogan is crass. It's not polite/business appropriate speech. I chose gandi nine years ago for some domains because of the high level and quality of service- recently, i've been moving all of my other domains to gandi because of problems elsewhere, and I have thought about recommending it, but I definitely would hesitate to recommend it due to the slogan. It's not a site I feel as comfortable visiting.

I sort of understand what you are trying to convey. But, you should be able to convey it without stooping to using a crude reference. Instead of needing such a slogan, why not say 'Why choose Gandi?' with the answer that, you can ask our customers, who will agree that Gandi is:

"… blunt, straight forward and deliver what we promise…
* We are honest about what we do; we will be straightforward in how we deal with you.
* We will not exaggerate or over complicate things.
* We will give you what we promise to give you.
* If we make mistakes we will apologise and make good.
* If we’re ever hypocritical we will hold our hands up and clean up.
* We will listen to you and be honest in our reply, even if it means you won’t always like what we say.
* We expect you to treat us the same way. "

Thank you.
Gandi.net user since 2001

Gandi V3.0.0 : A new hope - whatever

whatever — Wed, 13 Jan 2010 18:19:09 +0100

As already said by #4, #5 and #6, it's about time to move to V3.0.1 without that lame "no bs". What were you thinking?!

Gandi V3.0.0 : A new hope - Joe (Gandi)

Joe (Gandi) — Wed, 13 Jan 2010 18:02:48 +0100

Hi guys,

Thanks for your comments and I’m sorry to hear that the ‘no bullshit’ statement doesn’t resonate with you. The strap was actually developed by the company as a whole, including our US, British and French team members in both our London and Paris offices, so we did feel that we had a suitable cultural overview of the meaning in both languages and all territories.

The phrase has actually been used by many of our customers on blogs, forums and twitter to describe how they feel about Gandi’s approach in the domain name market, which is a market that clearly has a history of some ‘grey’ practices and is often used by companies as a means of selling additional products, and not simply focusing on the quality of the domain name as a product in its own right.

Gandi has always been ‘an alternative’ to some of the other providers, both literally and in spirit. We have tried to take you through our thought process behind ‘no bullshit’ at http://www.gandi.net/no-bullshit which I think gives some context. For us this is about an honesty and integrity in our communication to you, and a promise to deliver high quality products without over complicating things or trying to sell you things you don’t want.

This is the spirit that we want to capture, and something I hope you recognise in why you have used Gandi as a customer. What is it that you like about Gandi and made you choose us in the first place?

Joe

Gandi V3.0.0 : A new hope - mc

mc — Wed, 13 Jan 2010 17:33:28 +0100

I have to agree with 4 + 5 above. When I saw the faux Photoshop grafitti declaring "No bullshit", I paused for a second to wonder if the new site got hacked. It was, and still is, unbelievable. I can only suggest that you move swiftly and pretend that it never happened.

I have the same experience as Mike. Having lived half my life in the english-speaking world, I am quite familiar with the totally inappropriate use of "jargon". This edgy slogan of dripping paint (look, ma) would come across as pretentious bullshit on the blog of an opinionated teenager. Imagine what it does for your corporate image...

Gandi V3.0.0 : A new hope - Mike

Mike — Wed, 13 Jan 2010 16:51:59 +0100

Agreed the "no bullshit" is crass and a weak attempt at being "edgy" ..no doubt someone on the French side of Gandi thought of "pas de blah blah" ..and then decided that it translates as "no bullshit" ( it doesn't ) and that it would look "branché" en Anglais ..it doesn't ..it just looks cheap, nasty, inept, ridiculous, pretentious ..as does most English slang when used by people who don't actually understand the context in which the words should/should not be /are used ..( the same applies to English who use French "argot" inaccurately ..looks ringard et nul ) ..

Corporate slogans are no longer the flavour of the month in the English speaking world ..inspite of what you may have been led to believe by watching French TV ..

Lose the "no bullshit" or lose customers ..if it is there when I next renew or when I next wish to register a dot FR ..I'll be transfering domains out and recommending to others to do the same ..

Ps.I live in France and have done so for the last 20 years ..English is my maternal language and my French is totally fluent ..donc "no bullshit" c'est ringard et nul !! Laisser tomber ..!!

That apart the gandi service is fine ..but the "no bullshit" is a dealbreaker ..and looks very unprofessional ..would you put "pas d'emmerdements" ou "sans emmerdement" ou "sans raconter des conneries" ? (the latter is much closer to the contextual translation of "no bullshit" ) ..No ..you wouldn't ..? Thought not ..

Get rid of it ..( hopefully you didn't actually try to trademark it or ask for it as marque deposé ..inspite of the TM )..adolescent humour and being a major registrar don't mix well ..save playground slogans for your teenagers "manif" tee shirts ..

Gandi V3.0.0 : A new hope - David

David — Wed, 13 Jan 2010 15:22:26 +0100

The new site is a welcome change except for the 'No Bullshit' branding which is frankly awful and tasteless.

For some it may be deterrent and for others unsavoury.? It may also stop the site being accessible behind some corporate firewall/filters.

Is it really necessary?

Gandi V3.0.0 : A new hope - Joe (Gandi)

Joe (Gandi) — Wed, 13 Jan 2010 11:37:30 +0100

Hi Rob,

Do you mean the -Gandi text that is in the field by default?

I'll pass that comment on, I believe it used to delete it when you entered that text box. Thanks,

Joe

Gandi V3.0.0 : A new hope - olivM

olivM — Wed, 13 Jan 2010 10:56:17 +0100

A New Hope : c'est l'épisode IV ... ( donc ca aurait ce titre aurait été mieux adapté pour la version 4.0 )

Gandi V3.0.0 : A new hope - Rob...

Rob... — Wed, 13 Jan 2010 10:48:48 +0100

Nice upgrade! Well done

Could you remove the text you put in the "handle" field though so that auto-fill works better?

Regards,

Rob...

How the domain name industry works - part 1 - baseonmars

baseonmars — Fri, 24 Apr 2009 21:10:47 +0200

nice! i've never managed to get my head around that... i'm saving that chart for later reference

Who is Gandi and why should I care about them? - Zhangjia

Zhangjia — Fri, 24 Oct 2008 01:10:37 +0200

Thank you for the information.
It give me clear view about who you are and what you have done.
Great jobs!

Gandi V2.0 : Feedback ! - Nico (Gandi)

Nico (Gandi) — Tue, 19 Dec 2006 12:08:20 +0100

Please contact us per mail with further details.

Gandi V2.0 : Feedback ! - N

Tue, 19 Dec 2006 11:16:28 +0100

Why are all owner details totally worng for all my domains. They seem to show one or two clients emails of other domains under my control. This is very bad. I cannot change owner details withouth the request email going to the totally wrong client.

Gandi V2.0 : Feedback ! - John

John — Sat, 05 Aug 2006 21:22:05 +0200

Can't login. It says invalid handle/password. Please help. Email me.

Gandi V2.0 : Feedback ! - Alexandre

Alexandre — Wed, 26 Jul 2006 07:09:51 +0200

Much better than V1, but that wasn't hard. The thing is - it's pretty good in absolute terms! Thanks. Keep at it.

Gandi V2.0 : Feedback ! - DC

DC — Sun, 02 Jul 2006 14:47:19 +0200

I came to see this a few weeks ago, and it looked fine. Then I just came today to guy several domains and it is terrible! I cannot get ENGLISH pages to come up anywhere except here! Not even links on the main page for the english versions. I am using NetScape/Mozilla.

Gandi V2.0 : Feedback ! - jj

jj — Wed, 28 Jun 2006 01:15:04 +0200

i've been with gandi for a long time too, but now, i'm not so sure.

i think the price is maybe too high, and i'm having problems, too - slow turn-around on email supports, occasional many hour or day delays of emails, and problems changing my adminstrative contact info.

but the biggest question is this: will CATCH-ALL email forwarding be enabled soon? otherwise, i really will have to leave gandi

the new look is good, but i did find a few big bugs - good luck gandi. why not lower the price, too?

Recruitment: ON! - Sophie

Sophie — Tue, 27 Jun 2006 17:40:48 +0200

Hello,

On a different subject (customer relation), here's a registrar-oriented suggestion from Zeldman : http://www.zeldman.com/2006/06/27/g...

Gandi V2.0 : Feedback ! - Justin

Justin — Fri, 23 Jun 2006 18:35:43 +0200

I just logged in to Gandi for the first time since the update and must say that I'm very impressed! Way to go and keep up the good work.

Gandi V2.0 : Feedback ! - davidlw

davidlw — Wed, 21 Jun 2006 10:29:16 +0200

We have decided to move all our domains away from Gandi. Their customer service doesn't. Just too much going wrong at critical moments and no help, it simply doesn't inspire confidence.

Gandi V2.0 : Feedback ! - davidlw

davidlw — Mon, 19 Jun 2006 17:50:56 +0200

When will the pro site be up and running? We have domains expiring but are unable to credit our account.

Gandi V2 : Old gandi.net website offline - alauddin

alauddin — Sun, 18 Jun 2006 12:19:04 +0200

It's is very fine

Gandi V2.0 : Feedback ! - Stephanie Booth

Stephanie Booth — Sun, 18 Jun 2006 08:57:30 +0200

It took me some time to remember my password, and I clicked on the login problems link and asked that it be resent to me. I didn't get any confirmation, just a note saying I needed to be logged in to view this page. A bit ironic -- if I'm asking for my password to be sent to me I'm clearly not logged in!

Aside from that, really pretty design, I love it. Haven't tried doing anything yet, but looking forward to it!

Gandi V2.0 : Feedback ! - radiospark

radiospark — Wed, 14 Jun 2006 14:39:08 +0200

Very nice. Much better looking than the old site. Somebody gave a little more thought to design. Wish my site looked as good. Speed of your site is fine.

Gandi V2.0 : Feedback ! - lsalle

lsalle — Mon, 12 Jun 2006 12:31:01 +0200

One problem: The invoices produced by your web site use a lot of background color which do not render well when printed on my laser b&w printer. Most notably the "price Incl. tax" line is nearly unreadable.

Gandi V2.0 : Feedback ! - stephan

stephan — Sun, 11 Jun 2006 20:43:21 +0200

Doug K : Please feel free to inform us on the indicated addresses.

Yevgeny : Thanks for your support.

Brand new logo, brand new site, but same motivation ! - Kevin

Kevin — Sun, 11 Jun 2006 15:07:45 +0200

Great redesign. I came to the site, saw the change and within a minute had renewed my domain. Very intuitive compared to the old one. Thanks.

Gandi V2.0 : Feedback ! - Doug K

Doug K — Fri, 09 Jun 2006 18:30:18 +0200

Just noticed that a minor fix is needed to retain preference selected in the dropdown list for "number of domain names per page" on the control pannel.

Should I be emailing gandi staff regarding any issues with the site, or should i post here in the comments?

Gandi V2.0 : Feedback ! - Yevgeny Pechenezhsky

Yevgeny Pechenezhsky — Thu, 08 Jun 2006 22:25:18 +0200

The new standards-compliant design is an elegant touch on an already great core service. There are many domestic registrars here in the United States, but I have and will continue using Gandi because it is clean, easy, and reliable. Keep up the good work people!

Gandi V2.0 : Feedback ! - Stephan

Stephan — Thu, 08 Jun 2006 21:26:29 +0200

Oh, and we apologize for the ones who posted last week end, but we were focusing on fixing the issues, everything "big" (as you have noticed) has been adressed last past days.

Once again, sorry for the inconvenience, please do not hesitate to drop me an email to keep me posted on your status. This isn't a game, this is business, even if we put a little bit more than usual in it

Gandi V2.0 : Feedback ! - Stephan

Stephan — Thu, 08 Jun 2006 21:19:40 +0200

Doug K : Please, keep me posted. I'll appreciate your feedback, as we share exactly the same concerns. I hope you have noticed we do have an english website as well (top right flag).

Gandi V2.0 : Feedback ! - Doug K

Doug K — Thu, 08 Jun 2006 19:42:21 +0200

Five years ago I chose Gandi because of it's liberal contract / domain policy terms and excellent price for registration (at the time). Not speaking French made it a little difficult to navigate the site, but once I figured it out I found it a little clunky but straight forward and to-the-point which I have come to appreciate.

I have not tried to use the new site, except to look at the current contract terms, which I found in about 3 clicks (the link on the FAQ page).

I appreciate the site redesign, but I may change my opinion after trying to actually accomplish something. It is important to me to have transparency into a company and this blog helps me get an idea who is behind the curtain and also how some of the other customers feel about Gandi. This is valuable to me, but tops on my list are the terms and contract and the ability to get to my information and do the work I need to do on the site.

A big plus is the ability to subscribe to the RSS feed here to be (hopefully) notified of any important changes to your site or to the terms and conditions of the contract.

Now if the site works as good as it looks I will be happy. I'll post on that after I have used it for some time.

Cheers.

Gandi V2.0 : Feedback ! - Douglas

Douglas — Thu, 08 Jun 2006 17:48:20 +0200

Congratulations!

The design of the new website looks great, and it has become more usable (as opposed to many other "redesigned" websites which get Flashier and unusable...).

Keep up the good work!

-- MS493-GANDI

Gandi V2.0 : Feedback ! - stephan

stephan — Thu, 08 Jun 2006 09:51:46 +0200

Unisol, I'm starting to believe nothing will please you today (cf your other post). This time it's the UI, and you are among the 1% who are complaining about the new design ...

This said, we'll definitely review the contrast, because on some parts it could be better, but overall the feedback is massively positive.

Gandi V2.0 : Feedback ! - Unisol (GR132)

Unisol (GR132) — Thu, 08 Jun 2006 05:35:27 +0200

Quite apart from all the things you've broken in changing the UI, have you given any thought to how reaable this tiny brown writing on a brown background is going to be for anyone with even the slightest eyesight problems, let alone anyone with a full blown disability? Anyone with any experience in cpmmercial web site publishing should have put that particular item at the top of the priority list. Great branding exercise, and that's about all that can be said in favour of the change.As for the expressed hope that GANDI won't sell out - bad news, fella: they just did.

Gandi V2.0 : Feedback ! - shevek

shevek — Wed, 07 Jun 2006 10:27:50 +0200

Congratulations! It's a superb design!

Gandi V2.0 : Feedback ! - gert jan

gert jan — Tue, 06 Jun 2006 19:02:05 +0200

Congratulations people! The new website looks very good!

Gandi V2.0 : Feedback ! - stephan

stephan — Tue, 06 Jun 2006 17:40:34 +0200

patrick, Franck : Thanks, we work hard to provide you the best service out there.

More than anything, it's our dedication to show you we are by far the most responsive team that motivates us. Gandi V2 is a HUGE improvement, and we are sure all our customers will enjoy a flawless user experience quite soon now

Gandi V2.0 : Feedback ! - patrick

patrick — Tue, 06 Jun 2006 06:29:32 +0200

Hey,

Congrats on upgrades, but hopefully gandi will not sell out! :]

One thing -- I love the old logo, bring it back!!

Many thanks for all the stability, great service and solid policies throughout the years.

Salu, Patrick

Gandi V2.0 : Feedback ! - Frank Denman (fd351-gandi)

Frank Denman (fd351-gandi) — Mon, 05 Jun 2006 17:04:18 +0200

Things are getting better. It is now possible to add a second email forwarding address on newly created domain.

Thanks!

Gandi V2.0 : Feedback ! - Frank Denman (fd351-gandi)

Frank Denman (fd351-gandi) — Mon, 05 Jun 2006 09:48:22 +0200

URL redirection on new domain is finally working, but still not possible to add a second email forwarding address.

Gandi V2.0 : Feedback ! - Mario

Mario — Mon, 05 Jun 2006 04:17:08 +0200

I am not able to update password. Forms keeps asking of a company ID even though I don't have one, nor have I had one. Also, even though "company ID" is NOT a required item (no asterisk) it acts as if it is. Sent 3 emails over 48 hours. One to " faq-ticket@gandi.net" which bounced back.

Gandi V2 : Old gandi.net website offline - FM699-GANDI

FM699-GANDI — Sun, 04 Jun 2006 21:14:05 +0200

There are A LOT OF ERRORS in the new version !!!, I cant ..administrate my sites, change DNS, renew domains , ALL IS DOWN !!!!!!! Please, go back to the old version , or put it in a url because this is not a game, I need to administrate my domains and now is not possible.

Gandi V2.0 : Feedback ! - FM699-GANDI

FM699-GANDI — Sun, 04 Jun 2006 11:07:21 +0200

Iam trying to renew a domain, but "validate and continue" or Purchase at the shopping cart does not works

goes to this url http://www.gandi.net/domain/renew/b... no html page is found in this url

I wrote gandi two or three emails since the day before yesterday and nobody reply me.

Gandi V2.0 : Feedback ! - FM699-GANDI

FM699-GANDI — Sun, 04 Jun 2006 10:35:06 +0200

We can´t renew one domain that is in denier rappel, the new site does not works, we cant do log in if we select english language, and if we login using default french language the proccess for renew a domains dont go ....

I prefer the V1 version, because, it was stable not this with a lot of errors, the look is good, but you have to prove it more before change it.

Gandi V2.0 : Feedback ! - Will

Will — Sun, 04 Jun 2006 09:08:08 +0200

Right Frank. I'm so frustrated. My domains expire in a year -- and the clock is ticking. I want my year!

Gandi v2 has not responded to my emails -- has not acknowledged my concerns -- hasn't even given an explanation. 0 support.

Gandi V2.0 : Feedback ! - Frank Denman

Frank Denman — Sun, 04 Jun 2006 08:16:03 +0200

Correction to my msg #29 above: Email (and probably url) redirections which existed prior to the interface change are continuing to work. It is email and url redirections to domains created *after* the interface change which do not work.

Gandi V2.0 : Feedback ! - Frank Denman

Frank Denman — Sun, 04 Jun 2006 08:01:50 +0200

URL and Email redirects aren't working.

It seems kind of ironic that with Gandi as broken as it now is, the Network Status indicator on the home page continues to say OK. Perhaps the Network Status indicator is also broken?

And is anybody home at Gandi? Making a major change and then leaving for the weekend would not be a good idea.

Gandi V2.0 : Feedback ! - stefanhanoi

stefanhanoi — Sat, 03 Jun 2006 17:15:49 +0200

If it ain't broke ... The old interface was working, the new one is not. Too many bugs/instabilities to list em: Handle update, Orders in Progress ...

Gandi V2.0 : Feedback ! - bodasenrolls.com

bodasenrolls.com — Sat, 03 Jun 2006 12:43:51 +0200

Well, i cannot say i am happy. DNS management does not work, so i am not able to manage my domains. My business are STOPPED Sirs!!! Please, make it work as i need to manage DNS!! Previous interface was more simple but it was working!! Please, go a step back. We register domains for business, not for joy, This is not a game.

Gandi V2.0 : Feedback ! - Dirk

Dirk — Sat, 03 Jun 2006 12:23:52 +0200

Nice layout, but that is the only good thing I can say!!! Gandi owners id is mixed up which means no changes can be made........sucks Renewal script does not work either!!!...........sucks This is costing me a lot of hassle from my customers and it is costing them business!!!

Please put back the old interface and leave this alfa to be checked out.

a very p....d .ff customer!!

Gandi V2.0 : Feedback ! - M Davis

M Davis — Fri, 02 Jun 2006 20:15:59 +0200

Where do you go to change your DNS settings (advanced)? The links I have are redirecting back to the main Admin page. I got the links yesturday but was not able to update due to your server issues. The site seems to be working today. On the domain administration page there is no link or option to update your DNS settings.

https://www.gandi.net/admin/domain/...

Gandi V2.0 : Feedback ! - AlpeoT

AlpeoT — Fri, 02 Jun 2006 19:27:46 +0200

DNS managing doesn't work, only can the DNS server, or new NS but no way to change the IP or URL, and by another way it's imposible to restart a transfer that was failed.

Gandi V2.0 : Feedback ! - Bodasenrolls.com

Bodasenrolls.com — Fri, 02 Jun 2006 14:16:05 +0200

DNS managing interface is not still available, so i cannot manage new domains registered yesterday and I NEED TO DO!!! Any other way to manage DNS?

Gandi V2.0 : Feedback ! - stephan

stephan — Fri, 02 Jun 2006 13:17:35 +0200

We just made an upgrade some minutes ago, and it seems it solved many of the slowliness issues. Could you confirm ?

Gandi V2.0 : Feedback ! - davidlw

davidlw — Fri, 02 Jun 2006 12:18:36 +0200

On the verge of moving our domains away from GANDI due to the appalling slowness of the site. It's unusable and severly affecting our business.

Gandi V2.0 : Feedback ! - stephan

stephan — Fri, 02 Jun 2006 12:09:14 +0200

Thanks guys, we are working hard to improve your user experience.

Right now sit is still slow for a minority (including myself), and we are releasing a fix as we speak.

Gandi V2.0 : Feedback ! - Kevin Hallmark

Kevin Hallmark — Fri, 02 Jun 2006 07:07:56 +0200

I am very glad the new site is up; I really like it. The easy handle lookup form is a very nice touch. Despite the delay I am glad that you are continuing to improve your already excellent service.

Gandi V2.0 : Feedback ! - PrivatePeeps

PrivatePeeps — Fri, 02 Jun 2006 06:57:21 +0200

well I have been with gandi 4 years now GANDI IS #1 I dont even care about the attacks they have had cause they are the best.I have been using GANDI now for all my main and mailing domains and never had an issue as I had over a godaddy 5 years ago when they took 11 of my domains away apparently for abuse even though I was on my BULLETPROOF servers.Anyhow it took me 4 minutes to see how dns works and all that and great job here.Keep up the good hard work....

PS: NEED HELP ON DDOS ATTACK??? PM ME OR EMAIL ME AT privatepeeps@hotmail.com I would be glad to help you destroy the enemy as I ma a master at work........

PEACE

Gandi V2.0 : Feedback ! - Raoul

Raoul — Fri, 02 Jun 2006 05:02:49 +0200

Guy, you forgot to change your high price during the update! 12Euro is really a rip off when you can get it for 8 USD (6 Euro) on most of other registrars.

Gandi V2.0 : Feedback ! - Ben Livingston

Ben Livingston — Fri, 02 Jun 2006 01:29:41 +0200

When I had my password sent to me, it did not indicate on the web that it had actually sent me my password, it simply returned to the previous screen. The email was sent, but in french without an english version. Good luck on the switch!

Gandi V2.0 : Feedback ! - Will

Will — Fri, 02 Jun 2006 01:01:22 +0200

Trying to forward domains to WillsTake.Org:

mynameiswill.com mynameiswill.net mynameiswill.org mynameiswill.info

It doesn't seem to be working. I've used Gandi in the past with no problem. Is it the new site?

Gandi V2.0 : Feedback ! - QA

QA — Fri, 02 Jun 2006 00:56:09 +0200

3. Renew -> .. -> no changes after payment

Gandi V2.0 : Feedback ! - QA

QA — Fri, 02 Jun 2006 00:24:34 +0200

1. Administration -> Renew -> Eror 404 - Page not found, sorry. 2. Administration -> Update contact: for company - an individua, First name: company name, Last name: LLC

Gandi V2.0 : Feedback ! - tlatoani

tlatoani — Thu, 01 Jun 2006 20:26:44 +0200

I like the new design, I know how difficult it is to do this kind of change without disturbing service a little.

I would suggest that where you list the domains in the Control Panel you color coded the domains like in the previous version of Gandi, like red when you domain has expired.

In fact I have a domain expiring today, and I tried to renew it but I get a "Eror 404 - Page not found, sorry." message.

Congratulations for the change, and good luck with everything!

Gandi V2.0 : Feedback ! - stephan

stephan — Thu, 01 Jun 2006 18:29:07 +0200

dns issues are being fixed right now, it was bugged on the interface, not the dns themselves ...

Gandi V2.0 : Feedback ! - AlpeoT

AlpeoT — Thu, 01 Jun 2006 18:18:53 +0200

I was migrated my server with all the domains inside tonight, a great fiasco when I was to gandi.net to change my new dns, and surprise... no gandi page found, only a blog, when come back, no dns change posible, I am paranoia, when can I change my dns of all my customer's domains

ufffffffff

:((((((((((((

Gandi V2.0 : Feedback ! - uknetweb

uknetweb — Thu, 01 Jun 2006 17:52:27 +0200

Any ideas when the DNS control panel will be working again? I was due to carry out a mass server migration this evening!!

Thank you.

Gandi V2.0 : Feedback ! - Nicolas

Nicolas — Thu, 01 Jun 2006 15:38:02 +0200

we are fixing a small bug...it should be ok on the next push (4PM Paris time)

Gandi V2.0 : Feedback ! - golev

golev — Thu, 01 Jun 2006 15:11:10 +0200

https://www.gandi.net/interface/adm...

Error 404 :(((

Gandi V2.0 : Feedback ! - golev

golev — Thu, 01 Jun 2006 15:04:43 +0200

Thanks Nicolas! I will try it!

Gandi V2.0 : Feedback ! - Nicolas

Nicolas — Thu, 01 Jun 2006 15:01:50 +0200

Osakana => we're working on it Golev => we fix a small bug, it will be up again soon...On ce you choose DNS1: ns7.gandi.net DNS2: custom2.gandi.net you have an access to the zone management.

In 2 weeks you will have the possibility to manage the zone file on any Gandi's DNS.

Nicolas

Gandi V2.0 : Feedback ! - golev

golev — Thu, 01 Jun 2006 14:54:51 +0200

Where can I set up Customized DNS for my domains now? Can't find it unfortunately

Gandi V2.0 : Feedback ! - osakana

osakana — Thu, 01 Jun 2006 14:46:37 +0200

nice design. But too slow response. Please speed up.

Gandi V2 : Old gandi.net website offline - stephan

stephan — Thu, 01 Jun 2006 13:07:17 +0200

xhejn and leigh : we are trying to understand your point atm. There is an administration panel, nothing has been taken away without a new interface up and running, so ?

Gandi V2.0 : Feedback ! - stephan

stephan — Thu, 01 Jun 2006 13:02:16 +0200

We will refund a one year registration, so your account will be recharged either by cancelling the transaction (regarding the bank) or we'll find a way

Gandi V2.0 : Feedback ! - dEvIl

dEvIl — Thu, 01 Jun 2006 11:59:13 +0200

very good and nice looking design

and i hope that in the future there will be more features on this web

thank you

Gandi V2.0 : Feedback ! - bodasenrolls.com

bodasenrolls.com — Thu, 01 Jun 2006 11:48:51 +0200

Ni. nice look and feel. Congratulations!! about the firts 100 registered domains refunded price, i have just registered 3 .copm domains, but credit card was charged.. how does it is done for refunding the payed price? Thank you!!

Gandi V2.0 : Feedback ! - bodasenrolls.com

bodasenrolls.com — Thu, 01 Jun 2006 11:37:36 +0200

Hi, well, really nice to place orders now!! clean and nice interface. I registered just now 3 .com domains.

How would be placed the refund of the paid price?? i saw that my credit card was charged!!

Gandi V2 : Old gandi.net website offline - nil

nil — Thu, 01 Jun 2006 10:47:28 +0200

@leigh: not 48h, only 12h. not so bad, for the moment.

<troll>domain administrators who wait until the last day to renew their domains are the real problem...</troll>

Gandi V2 : Old gandi.net website offline - leigh

leigh — Thu, 01 Jun 2006 10:07:56 +0200

xhejn does have a point. I want to change something about my domain and this is a real pain. I dont really understand why you need to lose the old one if the new one is not ready...why not just reschedule your new site and give us access in the meantime? It appears to have been 48 hrs now! ???? way too long for those of us with expiring domains or redelegations to do.

Gandi V2 : Old gandi.net website offline - PB924-GANDI

PB924-GANDI — Thu, 01 Jun 2006 09:47:21 +0200

Today my domain name diva-italy.com expires. Can I renew it? how or when?

Please it is very important for me!!!

Write soon! thanks

Gandi V2 : Old gandi.net website offline - xhejn

xhejn — Thu, 01 Jun 2006 09:41:16 +0200

Where the fuck is administration panel?!?!?! Who need's new website?!? I NEED CHANGE DELEGATION OF MY DOMAIN NOWWW!!!!!

Gandi V2 : Old gandi.net website offline - Kevin

Kevin — Thu, 01 Jun 2006 07:50:59 +0200

Just to avoid confusion, I am a very happy Gandi customer. All I want to do is pay them money for the same great service. They are just being mean and won't let me.

Gandi V2 : Old gandi.net website offline - Kevin

Kevin — Thu, 01 Jun 2006 05:33:38 +0200

Don't forsake your clients with the excuse of giving them improvements.

Please mighty Gandi, save my domain from sniping tards.

Gandi V2 : Old gandi.net website offline - William Lolli

William Lolli — Thu, 01 Jun 2006 04:37:07 +0200

I have been happy with Gandi for years now-- I look forward to the improved website. Congrats Gandi!! Remember-- if you eat too much chocolate Gandi you will get Ghavities in your teeth.

Gandi V2 : Old gandi.net website offline - Will

Will — Thu, 01 Jun 2006 03:40:57 +0200

Keep up the good work! Opps! Kevin above is having a issue. I would hope shutting down the Gandi site will also delay his site expiration date. How do you deal with issues like this?

Gandi V2 : Old gandi.net website offline - Kevin

Kevin — Thu, 01 Jun 2006 03:14:31 +0200

My Gandi registered domain name is expiring like now. and that is really bad. How can I renew it when the site is down?

Gandi V2 : Old gandi.net website offline - Juan Diego

Juan Diego — Thu, 01 Jun 2006 01:40:50 +0200

Count on it.

By the way, even the maintenance page shown in the main page right now looks nice.

Brand new logo, brand new site, but same motivation ! - OKParrothead

OKParrothead — Thu, 01 Jun 2006 00:51:43 +0200

Kudos on the new site. Crisp, clean, look. Very Professional. Glad you could keep it "In the Family"

Gandi V2 : Old gandi.net website offline - stephan

stephan — Wed, 31 May 2006 23:03:55 +0200

Juan, we should discuss rapidly regarding our common project : I would like it to be a reality this year

Gandi V2 : Old gandi.net website offline - Juan Diego

Juan Diego — Wed, 31 May 2006 21:51:21 +0200

Go, go, go!

Good luck, people.

DDOS attacks - evanchik

evanchik — Sat, 27 May 2006 23:18:44 +0200

So I hate to be so selfish, but is this why I still haven't gotten more than an automated acknowledgement after three days of repeated support requests?

Good luck and if someone could take a look at Ref280774, Ref281024, and Ref281343 it would be much appreciated.

Sometimes a plumber is more appreciated than a poet.

Y'egads, but I'm sure you are swamped right now. : )

Brand new logo, brand new site, but same motivation ! - stephan

stephan — Fri, 26 May 2006 00:30:25 +0200

Update : launch of the new website definitely sometime next week. Stay tuned !

Let's (eu) dot the i's. - stephan

stephan — Fri, 26 May 2006 00:28:59 +0200

thanks arthur - I bet you'll fall from your seat when you'll discover the new Gandi :D

DDOS attacks - stephan

stephan — Fri, 26 May 2006 00:28:01 +0200

We are focusing on some other things currently, but if .mobi is requested by end users, and not only but the ones behind the extension (nokia, microsoft...) then why not ?

DDOS attacks - consumer

consumer — Wed, 24 May 2006 18:03:15 +0200

thanks for the update!

on a different subject, will gandi become a registrar for .mobi?

DDOS attacks - Juan Diego

Juan Diego — Sun, 21 May 2006 12:13:05 +0200

If all the effort made by the people behind the DDoS attacks was focused in another direction like, let's say, genetics, nanotechnologies, fast food improvements, even composing a better Eurovision song for their countries, this would be a better world.

And you could rest during the weekend.

DDOS attacks - Frenchy

Frenchy — Sun, 21 May 2006 11:13:44 +0200

Thanks for the information. Congratulations for getting back online quickly and letting us know what was happening.

DDOS attacks - Srijith

Srijith — Sun, 21 May 2006 06:17:39 +0200

Thanks for the update. Was a bit upset for some time until the reason became evident. Great work you guys!

DDOS attacks - miguel

miguel — Sun, 21 May 2006 02:53:07 +0200

Thanks folks for the information, I was very nervous during the day because I have no idea what was happening.

It seems that there is an increment of scum on the internet that make fun destroying peoples businesses

Let's (eu) dot the i's. - Arthur

Arthur — Tue, 16 May 2006 18:04:04 +0200

So...when's the new look coming to the site (& scripts)? I've been holding off recommending GANDI to a few friends until it gets a bit easier to use, which from the previews, it will definitely do.

on the edge of my seat, (and I'm definitely with you on focus on people, not advertising), -arthur.

Brand new logo, brand new site, but same motivation ! - stephan

stephan — Fri, 28 Apr 2006 16:37:10 +0200

New website should be launched within the next two weeks now.

Brand new logo, brand new site, but same motivation ! - stephan

stephan — Fri, 28 Apr 2006 16:35:36 +0200

juan diego : Please send in your resume at my email adress, we are thinking about it atm.

Brand new logo, brand new site, but same motivation ! - Jakob S

Jakob S — Tue, 25 Apr 2006 14:40:16 +0200

Oi, very very nice. To be honest, I had been looking around for another registrar with a more appealing admin interface. Looks like I'll have to look no further. Now, just get it out the door quickly, eh

Brand new logo, brand new site, but same motivation ! - Morgan Aldridge

Morgan Aldridge — Wed, 05 Apr 2006 15:02:58 +0200

I like the redesign teaser very much. I'll be enthused to use it once it's live!

Keep up the excellent work!

Brand new logo, brand new site, but same motivation ! - wouter

wouter — Tue, 04 Apr 2006 20:49:35 +0200

It looks nice and simple, without banners or animated graphics. The layout is more consistent, I guess you've found a better template system and css make-up scheme. When the (current) English content gets a good check for spelling errors, this new design is a great improvement.

You might want to involve the community in some aspects of the site, such as translations or content feedback, so little mistakes get ironed out much faster than is the case now. Because of your openness, you have more customer goodwill which can put to good use in aspects that are not easily improved upon by a small team.

All in all, it looks very promising.

Brand new logo, brand new site, but same motivation ! - Anon

Anon — Tue, 04 Apr 2006 16:19:13 +0200

What is the date of delivery of the new website?

Brand new logo, brand new site, but same motivation ! - Steven

Steven — Mon, 03 Apr 2006 17:26:18 +0200

Vivek, the new version of the account area will only have one sign in that leads to an account overview page where you would be able to manage everything. It's going to be much more intuitive than the current system.

Brand new logo, brand new site, but same motivation ! - vivek

vivek — Fri, 31 Mar 2006 00:28:09 +0200

I just hope the new site won't make me login over and over as I move around. And searching for past actions (such as pending transfers, billing history, etc) should be easier than having to know the actual transaction numbers. Who knows those? Not I.

Brand new logo, brand new site, but same motivation ! - erik

erik — Wed, 29 Mar 2006 21:46:34 +0200

Oh! That's great news. I'm sure the new site will be wonderful, from what everyone has been saying so far. I did buy a couple domains last night with [gasp] another registrar, but I saved the better ones to register today in the hope that I would discover the Flash thing was a non-issue. I'm very glad to hear that it is!

[I'm a bit embarassed to be put in the same luddite camp as the fellow on the French version of this thread who wants to use NCSA Mosaic!]

Brand new logo, brand new site, but same motivation ! - Tom

Tom — Wed, 29 Mar 2006 19:34:25 +0200

Nice.
If you do that, I'll never leave

Brand new logo, brand new site, but same motivation ! - Steven

Steven — Wed, 29 Mar 2006 15:47:45 +0200

Hi all, just to clarify: there will be no Flash on the new Gandi site. The blog link was an animation we used internally to look through the pros and cons of the old website. Thanks for the feedback!

Brand new logo, brand new site, but same motivation ! - Juan Diego

Juan Diego — Wed, 29 Mar 2006 09:23:39 +0200

Erik, you are right: it was a flash presentation, describing the pros and the cons of the old (current) website.

From what I saw in the presentation, I think you will be able to keep using console web browsers with the new Gandi design.

Brand new logo, brand new site, but same motivation ! - erik

erik — Wed, 29 Mar 2006 02:37:31 +0200

Woah there. I can't see anything on the new website because my browser [lynx, a text based browser] can not parse shockwave flash pages. And it can never be made to parse flash because flash is a proprietary format that only macromedia produced software can read. Any browser that macromedia doesn't want to support will never be able to use a flash-only website. I currently use Gandi for two of my domains, and I was on your site tonight because I was about to register four new domains, but now that I read that the website I've come to know and love is about to be replaced by something I can not use, I now have to start looking for a new registrar.

Hopefully it's just a flash intro page, so that you can put a 'no flash -click here' link on the front page which redirects to a useable html site. I'll delay my new registrations for at least a day while I wait
to hear if there is any more news on the website redesign.

Another reason to avoid 100% flash sites is that web search engines can not crawl past a flash opening page, so Gandi will disappear from search engines if that site posted above becomes the
root page on gandi.net.

-erik

Brand new logo, brand new site, but same motivation ! - Juan Diego

Juan Diego — Tue, 28 Mar 2006 18:48:07 +0200

Very nice design! I can't wait to see it implemented.

By the way, are you interested in the translation/localization of this new Web into Spanish? Let me send you my resumé.

Best regards.

Brand new logo, brand new site, but same motivation ! - Andrew

Andrew — Tue, 28 Mar 2006 16:39:16 +0200

Sounds great! I didn't mean to disparage the guys who did the work last time.

Brand new logo, brand new site, but same motivation ! - marianne

marianne — Tue, 28 Mar 2006 11:49:15 +0200

Thank you for your comments. Your idea is quite interesting, though for our new website, we have a team of in-house translators that will assure our English site is free of the typos you have spotted in the existing one.
Nonetheless, the team that translated the current site did a pretty good job considering they were not native English-speakers. Still, as we said, change is on its way for Gandi! Just bear with us for a few more weeks and you'll see the quality of our new website.

Brand new logo, brand new site, but same motivation ! - Andrew

Andrew — Mon, 27 Mar 2006 20:38:41 +0200

New site looks good. I know you have 2 languages to support. The current site has a several typos or sentences that are very odd in English. If it's not something then can be done easily in house maybe some incentives for the customer base to help would work.