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Thursday 31 August 2006

Our customers are great!

For some time now, we have been mulling over the idea of writing a couple of short tutorials to help make using our services (and domain names in general) more accessible to internet users.

Well...one of our customers has beat us to it :)

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Wednesday 30 August 2006

By popular demand:

As a response to repeated requests on the blog or by mail, we are making available a banner that has been made by one of our customers.

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Change in the domain name market

A wide subject, which is not being debated by the public-at-large, simply because it has been deliberately positioned as technical (though for selling them, a certain company placed an add during the Superbowl with big boobs being used as a sales argument).

It is true that it would be too complicated to explain to the general public that they will once again be cheated into paying too much, that a few companies will continue to make millions off them, with a resource that should be a commodity, that-is-to-say, accessible to all for very little.

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Wednesday 23 August 2006

How are we going to celebrate the big 500,000?

This morning, glancing at the upper right hand corner of our our main page, I was quickly reminded that we will soon pass the mark of half-a-million actively managed domain names!

[Self-promotion mode: on]

We have seen a net increase of 95,000 domains over the year...all without 16 pages of glossy adds. This was made possible simply by the fact that love what we do and we do it well, while treating you as we would like to be treated: please allow us to continue this splendid adventure (what...did nobody go on vacation?)!

[Self-promotion mode: off]

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Friday 11 August 2006

What's new - Week 32

Here are the changes made to Gandi from 24/7 to 11/08:

  • Numerous corrections/improvements have been made to the transfer process
  • Addition of new transfer-protection icons (more intuitive)
  • Correction of the decimal rounding calculation on VAT for invoices
  • Correction of a bug in the CSV exports
  • Correction of the display of a domain's status (DNS, URL forwarding, etc...)
  • Ownership change procedure activated for .COM and .NET domains
  • Automatic return to the former DNS in the event of an erroneous modification for a .FR domain
  • Nearly 4,500 e-mails replied to by our Customer Care department

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Thursday 10 August 2006

What's new with GandiBlog?

Last week, we added 1,000 additional accounts to GandiBlog. Welcome to all the new arrivals! We hope that you feel well at ease (a few accounts should still be available).

We updated the GandiBlog platform yesterday, adding a range of new features and correcting a few remaining problems. This includes:

  • The ability to import OPML[1] or XBEL into your blogroll (a OPML file may often be generated by an aggregator)
  • RSS and Atom feeds for tags (entries and comments)
  • The number of attached files is now displayed on your blog. In the administration interface, a paperclip icon shows you if an entry contains attached files.
  • If you add an image containing an XMP[2] header, information such as the date of the shoot, the image title, etc. will automatically be imported. A little bit later, we will be adding EXIF and IPTC compatibility, eventually followed by a great gallery :)
  • Some improvements to the WYSIWYG editor
  • From the Dashord, you will see a new link: "Informations GandiBlog". This will take you to a page that contains information pertaining to your blog (for the moment is it only in French). Right now, this only contains info on the XML/RPC interface settings; Many of you have requested this and we must admit that without this information, there would be no way to figure out how to do it :)

Also, and without a doubt the most widely anticipated: a customizable theme. On the 'Theme Settings' page, select the "Custom Theme" and click the 'save' button. After the page has refreshed, you will see a 'Theme Configuration' tab appear where you can enter all the CSS code you want, to customize the appearance of your blog. If you then change the theme and return to a customized theme, your stylesheet will be saved.

Last, but not least, the problem with trackbacks has been fixed.

Notes

[1] voir http://en.wikipedia.org/wiki/OPML

[2] XMP headers are often added by Photoshop

Friday 28 July 2006

Customer Care Job Offer

Update (02/08/06): The Customer Care position has been filled. Thank you for your applications, we will be recruiting for other positions soon.

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What's up? Week 30

Here are the changes made to Gandi from 17/07 to 23/07:

  • Possibility of changing one's DNS configuration in the event that there is an error in the creation of the domain
  • Script that automatically replies to AFNIC tickets when DNS are changed
  • Addition of more error descriptions for domains being transferred
  • Possibility of changing one's domain if it has already been taken
  • Opening of an additional 1,500 beta GandiBlogs
  • Over 1,000 e-mails replied to by the Customer Care Department

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Thursday 20 July 2006

What's up? Week 29

Here are the changes made to Gandi from 10/07 to 16/07:

  • Added further error explanations for domain operation failures
  • Correction of the content of several automatic e-mails.
  • Added the possibility of cancelling an order that has been placed by cheque
  • Correction of the display of the contact type when it is unchangeable (individual, company...)
  • Addition of a system that checks the validity of contact forms during the registration of .fr domain names.
  • More than 1,200 e-mails replied to by the Customer Care department.


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Wednesday 12 July 2006

What's up? - week 28

Here are the changes made to Gandi from 03/07 to 09/07:

  • Installation of a new protocol for .name
  • Debugged the Reseller interface
  • Improved some Customer Care tools
  • Added a display of invoices per year (per month for resellers)
  • Improvement of incoming transfers for .fr domains
  • Over 1,000 Customer Care e-mails were replied to

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Friday 7 July 2006

What's up - week 27

Here are the changes made to Gandi from 26/06 to 02/07:

  • Resolution of certain connection errors (timeout errors)
  • Opening of the Beta version of the Reseller account!
    • Creation of multiple owners during registration via an easy form
    • Halting of the domain creation message being sent to the owner's e-mail address
    • Revision of the invoice interface, with a monthly view
    • Many additional services aimed at helping those who manage many domains for third parties
  • Addition of 1,000 Beta accounts to GandiBlog
  • Improvement of our own internal monitoring tools
  • Customizable CSV export
  • Addition of a status report during the transfer process
  • Possibility of starting the transfer of several domains having different owners
  • Nearly 2,400 e-mails replied to by our Customer Care Department

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Wednesday 28 June 2006

What's up - week 26

Here are the changes made to Gandi between 19/06 and 25/06:

  • Optimization and correction of Contact forms
  • Modification of the DNS Expert zone field interface
  • Correction of contact listing per domain (Control Panel)
  • Correction of data export from our Whois database
  • Correction of our domain renewal alarm system
  • Nearly 3,000 e-mails replied to by our Customer Care Department

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Tuesday 27 June 2006

Recruitment: ON!

We are now hiring for two positions: one in Customer Care, and another in the Development team

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.fr: launch assessment

AFNIC, the registry in charge of the .fr top level domain (TLD), has just published a few official statistics concerning the opening of the .fr TLD for registration by French residents.

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Friday 23 June 2006

Gandi launches GandiBlog public beta

It gives us great pleasure to announce the opening of the public beta version of GandiBlog for the first 500 activations. If everything goes as planned, the final opening should follow quickly. All domains registered with Gandi will include the opening of a blog.

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What's up ? Week 25

Here are the changes made to Gandi between 12/06 and 18/06:

  • Preparation of the system for the release of the .fr TLD to French residents
  • Modification of invoices so they use less ink when printed, Gandi is environmentally-friendly ;)
  • Correction of the transfer process for .fr and .be TLDs
  • Display of refunds in your invoices section
  • Fixed the "Restart the transfer" button for failed transfers in the "Orders in Progress" page
  • Modification of the "Control Panel" for the activation of blogs
  • Preparation of a new type of account: Reseller
  • Plus, over 2,800 e-mails replied to by Customer Care

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Wednesday 21 June 2006

.fr: the art of efficiency

In order to better understand why your .fr is still not available, despite all your (and our) best efforts, we feel it would be beneficial to give you some help in interpreting the statistics published freely by AFNIC: http://open.nic.fr/

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Tuesday 20 June 2006

Opening of .fr domains to individuals

June 20th 2006, AFNIC (the registry in charge of the .FR TLD will open registration of .FR domain names to individuals 18 and over who reside in France.

No proof of identity will be required, you must simply provide your date of birth, the city in which you live, and the French département in which you were born (indicate 99 if you were born in another country).

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Tuesday 13 June 2006

What's up ? Week 24

Below are the changes made to Gandi from 05/06 to 11/06:

  • The pagination is now stabilized and correctly shows the number of domains selected, it also stores the settings for the entire session
  • Domains that will be expiring soon or have expired will be colorized: Orange -> less than one month, Red -> expired
  • Changes in the Whois font, so that it is easier on the eyes,
  • The link given in the renew e-mail has been corrected
  • over 3,000 Customer Care requests have been individually replied to (we are not talking about automated replies here :)

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Thursday 8 June 2006

THANK YOU! (and stop by for a visit)

We wish to tell you all how much your letters mean to us. There are only 23 of us here, and we have never seen so many customers openly express their joy as are doing so now. Of course, we also receive less pleasant messages, but that is normal: it is easier to express dissatisfaction (justified or not, whatever our position may be, often exaggerating our case for fear that the point will not be made) than satisfaction.

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Friday 2 June 2006

Gandi V2: Better!

As you know, a small number of our website’s visitors have been experiencing difficulties concerning its speed, and may even have been getting timeout errors.

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Thursday 1 June 2006

Gandi V2.0 : Feedback !

Now the new website is live, we will be happy to hear your comments.

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Wednesday 31 May 2006

Gandi V2 : Old gandi.net website offline

Ladies and Gentlemen ... please prepare yourself for the big show !!!!

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Tuesday 30 May 2006

Live from the delivery room

A big sorry beforehand, for all of you who have been endlessly reloading our home page since this morning: your labor (and ours!) should FINALLY be rewarded very soon now ...

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Saturday 20 May 2006

DDOS attacks

We, like others registrars in the world such as (Tucows , Joker or UltraDNS), have been the victim of a vast targeted attack of our servers.

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