THANK YOU! (and stop by for a visit)
By Ryan on Thursday 8 June 2006, 15:42 - Permalink
We wish to tell you all how much your letters mean to us. There are only 23 of us here, and we have never seen so many customers openly express their joy as are doing so now. Of course, we also receive less pleasant messages, but that is normal: it is easier to express dissatisfaction (justified or not, whatever our position may be, often exaggerating our case for fear that the point will not be made) than satisfaction.
Allow me to insist on this point: the fact that so many of you send us letters of congratulations for the website (by e-mail, or even through your comments here) is a strong signal for us to stay the course. It is for this reason that this entry is anything but self-satisfaction, it is quite simply a means of self-awareness: you put us under tremendous pressure, that of not deceiving you.
And I will add another of my previously published entries to that: Gandi is loved. There are too few companies that are. And that, I can tell you, is something that we are well aware of and grateful for. We’re all working for that very reason and we’ll do EVERYTHING for it not only to remain, but to grow. Remember: we do not engage in marketing, you are the only ones that recommend our services to others.
Because, let us be clear about this: we are only just barely emerging from the stabilization phase of the new platform, and the ‘thank you’ is also addressed (mainly?) to the many customers that have been experiencing difficulties with our new interface in recent days (some are still having them, though we are working hard to fix them).
So, to celebrate this, we invite you to quite simply stop by and visit, unannounced or not, to come and chat with us, have a drink, basically to see for yourselves that we are worthy of your trust. We will greet you simply and depending on what is going on at that time, will always try to answer your questions about our adventure – and your service provider. For those of you from outside Paris – like myself - write to us, we may even stop by your place one day!
PS: The work continues, please continue to send us your opinions!
PPS: The new products/services are coming, beginning with the .fr domains for French residents on June 20th, the reseller interfaces, the blog…^^
Comments
> it is easier to express dissatisfaction (justified or not, whatever our position may be, > often exaggerating our case for fear that the point will not be made) than > satisfaction.
Ah, yes - the old "dismiss the nay-sayers - they're just complaining" ploy. Nice attitude guys. If that's truly company policy, I guess now's the time to go looking for the replacement for the Gandi that was.
> And I will add another of my previously published entries to that: Gandi is loved.
Really? Why then does this article have all the hallmarks of propoganda to retain the waivering?
Sure you're under a lot of pressure to perform and get things fixed. On the other hand a professional outfit wouldn't have released a product until they knew it was working and stable (unless they're Microsoft). It's called quality control.
And I still say brown on brown on beige is a lousy choice of colour scheme for the poor-sighted. So are you going to fix that? Or is your attitude to that also "oh they're just a minority"?
In specific reference to the new website: # the colours are not lousy, they are not particularly well thought out in terms of accessibility and readability, but since when did that stop anyone? # i personally havent encountered any issues with the new interface yet, for a light user everything seems in order
I am a Gandi customer, and I like to check in here every few weeks.. and I must say the new look is very presentable! The old one was fine also, but this (as long as it operates as well as the older one) is quite pleasant. Good work!
Small typo on the web redirection page: "Please neter below the complete url..."
chavo, reader : we encountered some issues, but nothing we couldn't fix rapidly. Thanks for the positive feedback.
Yevgeny : thanks, we'll correct it.
Unisol : Once again, if you have ANY real request as a customer, we'll be happy to assist. If it's only about trolling, this will not go on forever.
I am very troubled after several months away from gandi.net that I come back to see a pretty site that means only one thing: the company has been sold and things must change.
I looked for an announcement of changes and find that Stephan likes motorcycles, blondes, and customers. Is this the friendly face that a new corporate owner wants to portray? It does not help me understand what has happened.
The many, many posts about How and Why, the Sale, etc. leave me only more confused as to what happened. Lots of words that say little to me as a customer.
I am asking ANYONE for a clear, factual statement of what happened to the old gandi, what is the new company, and what changes will be made to the policy in the future? Note that I am not asking about changes to the web site, I am asking what happened behind the scenes?
Will I still own my domain name or will I only be renting it as with GoDaddy.
I miss my old gandi.net with its broken-English instructions and honest presentation. My incoming domain transfers are on hold until I understand what has happened here.
Ownership changed, but the goal is still the same : treat a customer like you wished to be if you were one, give chunks of the profits to alternative and caritative projects.
And many more things :http://www.gandi.net/qui-est-gandi/... and http://www.gandi.net/supports/.
I do like bikes, Gandi and its community, the rest was a more a joke than anything else.
Stay onboard, you will not be disappointed.