CNET: Gandi protects your domain!
By Ryan on Monday 5 February 2007, 15:19 - Gandi - Permalink
Case 1. January 24th, 2007:
Fyodor woke up to learn that GoDaddy suspended his highly-popular domain, seclists.org, without warning because of content posted in one of the mailing lists that his site archives (more).
Case 2. January 19th, 2007:
Website designer "X" received a telephone call from Gandi informing them that the site of one of their clients was hacked and being used as part of a phishing scheme; this call was followed by an e-mail telling them where the file was so they could delete it, which they did within the hour.
Spot the difference!
In this game of "spot the difference", it is clear that host "X" was lucky to have their domain with Gandi! Rather than just pull the plug on the domain, Gandi took the time to visit the website, attempt to contact the company, verify the whois information, and finally, contact the webmaster.
The company, and their customers, whose website was fortunately registered through Gandi never even knew there was a problem. We were able to work with the webmaster of the site to remove the illicit content with discretion, which also helped the company increase their online security.
This discretion and respect of the people behind domains is what has led CNET to name Gandi as one of the two registrars that "...offer(s) the most extensive guarantees against unnecessary domain name suspension."
(Read the full CNET article here: Survey: Are domain registrars free-speech friendly?)
Victim vs. Victim
It is a real challenge to balance complaints of domain abuse (spam, phishing, etc.) with the rights of domain name owners, but Gandi steps up to the challenge with confidence. With a minimum amount of effort it is easy to see if a domain is in line with ICANN regulations (eg. correct whois data) and our sales contracts. But of course, when we do something, it is not with just a minimum amount of effort!
We go out of our way to prevent the domain name owner from being a victim as well. This is assured not only by carefully examining each complaint on a case-by-case basis, but also by discussing the problem with the people behind the domain (if they can be contacted via the whois data) and to thus to resolve the problem discretely and with respect.
In this game of "spot the difference", it is clear that host "X" was lucky to have their domain with Gandi! Rather than just pull the plug on the domain, Gandi took the time to visit the website, attempt to contact the company, verify the whois information, and finally, contact the webmaster.
The company, and their customers, whose website was fortunately registered through Gandi never even knew there was a problem. We were able to work with the webmaster of the site to remove the illicit content with discretion, which also helped the company increase their online security.
This discretion and respect of the people behind domains is what has led CNET to name Gandi as one of the two registrars that "...offer(s) the most extensive guarantees against unnecessary domain name suspension."
(Read the full CNET article here: Survey: Are domain registrars free-speech friendly?)
Victim vs. Victim
It is a real challenge to balance complaints of domain abuse (spam, phishing, etc.) with the rights of domain name owners, but Gandi steps up to the challenge with confidence. With a minimum amount of effort it is easy to see if a domain is in line with ICANN regulations (eg. correct whois data) and our sales contracts. But of course, when we do something, it is not with just a minimum amount of effort!
We go out of our way to prevent the domain name owner from being a victim as well. This is assured not only by carefully examining each complaint on a case-by-case basis, but also by discussing the problem with the people behind the domain (if they can be contacted via the whois data) and to thus to resolve the problem discretely and with respect.
Comments
Also because of incidents like this, I transferred my domains to Gandi last Sunday. One of the transfers failed. I put up a support ticket (Ref438776) two days ago; and still did not get any answer from you. Needless to say, that I'm very disappointed by this slow or non existing customer service. Paying a premium on your concurrents, I expect a better service.
this is a very clear answer to the "what would you have done" question regarding the godaddy incident.
while initially i thought that godaddy acted responsibly (i'm a godaddy customer for years, btw), i'm questioning this now.
acting on domain abuse is certainly trickier than what it appears to be to those like myself who aren't involved in the process.
Hi Pradtf: Indeed, it is very tricky! This is just the very reason why we are so very cautious...
SR1941-GANDI: I apologize for the unusual delay - we have just hired two new support staff,
, so with the training and the launching of new products all at once, there is just a slight backlog. You will receive an answer this morning from me.
In the meantime (and this goes to all) in your "Orders in Progress" page, if you roll the cursor of your mouse over the Status of the transfer, you will see a full description explaining why it failed...
Ryan, thank you for your answer and good to know that there'll be more support staff!
The information provided in the status of the transfer is in my case not really enlightening, I guess something strange went wrong. But I hope you'll be more able to make out the cause of the error.
SR1941-GANDI :
Yes, the message was a little obscure
There was a technical issue with the creation of the owner handle for the transfer.
We solved it and restarted the operation.
You will find a detailed answer to your other questions in the mail I sent this morning.
sam: everything is well now, thank you for your help.