Gandi Bar

Home > Gandi > News > What's up, week 16

What's up, week 16

To begin with, since I've already raised it, Hosting: servers can now have up to 16 shares as opposed to 8. This means more power at your disposal, and more flexible tools according to your needs.

We now also have a safety console, for the expert users among you who need to reboot a machine when SSH is broken: a simple request to Customer Care and they'll enable it for you. For others, Customer Care will be able to intervene directly thanks to this tool, reducing the time it takes to solve problems - good news for everyone in terms of quality of service. :)

Regarding Gandi AI: we're also coming close to V1.0, which is just as well: when I see the list of requested modules in the wishlist, I feel like crying :) ... and that doesn't even include the unmoderated list, which is about 3 times as big. Sure, the unmoderated list has lots of doubles and things we can't apply, but still. We have lots of work to do to meet your expectations, and we're grateful to you for this.

We've also put up a list of "refused" ideas to explain why a module won't be developed in the near future, or ever.

On the domains side of things, the keen among you will have noticed the newly arrived .DE and .AT TLDs, as well as the special rebate on the .AT which will still be valid for the next few domains. The transfer procedure for these two extensions requires a confirmation fax which we are in the process of finalising: transfers should therefore be possible within the next couple of days.

Since the 31/03 major update, the Webmail has been evolving some more, thanks to some requests from Bar users and Twidi's responsiveness, who spent a lot of time and energy applying the requested changes. In sum, this means corrections in the way that accents, group replies and some file attachments are now managed, as well as improved management of multiple identities.

Still thanks to our customers' good ideas, please note that the commentary system for resellers is now available in different colours, allowing for improved visual identification.

Finally, to those who misunderestimated (Bush Dictionary, 2003) our commitment to transparency, we have set up a rating system on our customer support pages so we can have your impressions on your exchanges with our agents. This allows us to have a better reading of your satisfaction and, since we don't have anything to hide, this rating will be available to everyone.

The risk with this kind of interface is people trying to spam it (go figure ^^), thus making it unreliable. In any case, we're going to try it out and have taken some precautions. Above all, we trust that our support will give you the service you deserve, since this is what will define our rating in the end. :)