Now that the redesign of our backend system is nearly complete, it's time to move on to the phase we've been internally calling Gandi V4. It will consist of an optimization of our website (for speed, usability, etc) and the introduction of Domain name and Web Hosting tools and web interfaces that some of you have been requesting for months, or even, in some cases, for years.
Tag - Customer service
At Gandi, our customers are our best advocates.
We do not put out any advertisements, contrary to our competitors, to sell our services. We rely on satisfied customers to be our sales force. Our objective is to concentrate on your satisfaction, not to pay for television ads or armies of sales representatives to recruit new customers.
This policy keeps us focused on quality. This is why we monitor your level of satisfaction carefully and do everything possible to treat you as we would like to be treated ourselves. Put simply, your satisfaction is an essential part of our success and our future. So how do we calculate this index?