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The Importance of Our Customers

Now that the redesign of our backend system is nearly complete, it's time to move on to the phase we've been internally calling Gandi V4. It will consist of an optimization of our website (for speed, usability, etc) and the introduction of Domain name and Web Hosting tools and web interfaces that some of you have been requesting for months, or even, in some cases, for years.


Missing Gandi Customer Care Replies

This may just very well be the first blog entry that the support staff (Angela, Carole, Françoise, Jana, Nadine, Ryan, Sam, and Soraya) has addressed to you all via a special blog entry, and this, on a the matter that is the most important to all of us: customer satisfaction at Gandi!

Let me begin by thanking all of our customers (you!) for the wonderful, sometimes humorous and occasionally heated support e-mails that we receive each day from around the world via our online support form. It is really nice to be in contact with you and to see who make up the Gandi community. :)