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Website maintenance

We are performing maintenance on Gandi's website in order to definitively fix the database problem that has been making all of our lives difficult since yesterday. This disruption should not be long.

Please accept our apologies for this temporary inconvenience, and know that we are doing everything possible to assure that you can resume your operations as soon as possible.


Missing Gandi Customer Care Replies

This may just very well be the first blog entry that the support staff (Angela, Carole, Françoise, Jana, Nadine, Ryan, Sam, and Soraya) has addressed to you all via a special blog entry, and this, on a the matter that is the most important to all of us: customer satisfaction at Gandi!

Let me begin by thanking all of our customers (you!) for the wonderful, sometimes humorous and occasionally heated support e-mails that we receive each day from around the world via our online support form. It is really nice to be in contact with you and to see who make up the Gandi community. :)


Technical problem

A major problem affected our forwarding service this morning in addition to our connection with the registries that are responsible for domains in .com, .net, .eu. and .be.
This problem began at around 8:00 AM (GMT+1) and is currently resolved. Our technical staff are working to identify the origins of the problem so that it does not reoccur.
Please accept our apologies for any inconvenience this may have caused, and we will keep you informed of any further developments.

UPDATE (10:17 AM GMT+1) the web forwarding has worked since 9:47 AM GMT+1...if it is still not working for you, it is probably because your web browser's cache needs to be refreshed.



Maintenance on Gandi.net

Due to the installation of our new database, we are going to carry out extensive maintenance over the entire website (from Wednesday, November 15th, at 11:30 to the morning of Monday, November 20th). while this should not cause any disturbances in normal operations, please accept our apologies in advance for any inconvenience this may cause.

*** EDIT ***

Maintenance is over and our bulk rates will go into effect by Wednesday at the latest!


Maintenance part III

This evening again, around 11PM, we will intervene on our infrastructure to complete some maintenance operations.

*** EDIT ***
Except for a short downtime for the blogs, all has been made as planned.